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March 2024 by Elizabeth Milosch
I have been going to the Silvernail location in Pewaukee the last few years. Kristine Steinke is very knowledgeable and proffesional. Highly recommend.
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March 2024 by Rj Purvis
Always quick and very knowledgeable. Had another wonderful experience. Very friendly.
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March 2024 by Jeff Weber
Quick and easy!
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March 2024 by Krystal S
C Ray Roach helped me with my taxes this year and was extremely knowledgeable and helpful. I've been to this location before a few times, but Ray Roach was by far my favorite tax guy out of all of them. I'll be back as long as he's there.Also, shout out to Barbara for getting me to come out that day! It worked out for the best and she helped me out more than I thought in the long run. Love this location ?
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March 2024 by Dan H
I had rental properties, out of state residency and the death of my wife in 2023. My taxes were complicated. The HRB team did an excellent job.
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February 2024 by Susan Link
I now after all this questioning about Google feel as if none of this is actually about H & R Block.
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January 2024 by Liz Garcia
I would absolutely recommend these guy's
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June 2023 by Julian Young
They couldn't figure out my tax return documents earlier this year and I had to come back a few days later. Wasted my time. Today is had my state insurance exam scheduled and they didn't have enough working computers for me to take my test. Staff was pleasant enough but place is just unprofessional and trashy.
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March 2023 by Kaitlin Sagan
The rep who answered (Sherry) the phone in pewaukee was extremely rude. She was huffing her breathe at my boyfriends questions and couldn’t give straight answers.
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March 2023 by Robert Luedtke
I’ve used H&R Block for many years but ever since I hooked up with the local Pewaukee, WI branch I’ve been less than pleased. Two years ago after I uploaded my documents to the portal the tax pro I had selected never responded to my requests for status updates. The process sat dormant until I finally gave up, deleted my documents, and went with another provider. This year I decided to give them another try. Same thing, uploaded the documents and my tax pro Dawn Brust never responded. After calling the local branch twice Dawn finally called and claimed that she never received notice from their web portal that I had selected her and completed uploading my documents. She then said that she would complete my taxes last week. Well the week has passed and once again no response to my requests for a status update. I called the local branch once again and told them that I’m going to delete my documents and go somewhere else. Dawn may be a wonderful person but she is horrible at customer service. Blaming the web portal twice for her failure to deliver service is no excuse.
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March 2023 by Julie Kreuser
Timely, respectful, friendly and explained all aspects of my tax preparation!
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February 2023 by Sharon Knott
Wouldn't even give the option of zero stars. The woman laged in doing my taxes in a timely manor and when I called she said she just needed to look up my property taxes even though I gave her the document. Next thing I know she is asking me for a rent certificate in an email and says it's showing I live somewhere I don't. Despite talking to her extensively the first time about how I bought my house as well as me saying sge had the doc the second time. Left a message to have a manager call back and that was a week ago. I don't know whose name she was looking up but it wasn't mine!
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February 2023 by Cindy Holzem
Very friendly and very thorough with explaining the process. Didn't have to wait long. Communication before the appointment through remonder e-mails was very nice.
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January 2023 by Camile Nicole
Overly loud testing center from employees having personal conversations amongst each other at front desk located next to testing room. Inconsiderate and rude to those taking important time based exams. Do not recommend.
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November 2022 by David Cotter
Excellent, reliable service. Dawn Brust is extremely knowledgeable and provides value by offering pertinent advice on available tax strategies, deductions, etc.
