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February 2024 by Mark Skaggs
I recently purchased a used Arctic Cat 660T Touring snowmobile from the eastern end of the U.P. I've snowmobiled my whole life but never owned a 4 stroke.I took the sled to Pembine sport and lawn. First time ever there. The people (and great dane) were friendly and took the sled and gave it an oil change, chain case drain and fill and went through the sled.Price was very fare as their labor rate is $20 to $30 less than some dealerships.
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January 2024 by Clint Burns
Small dealership, good service. If you're in the Iron Mountain area and need your Arctic Cat serviced, this is a good place.
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November 2023 by Manbir Jeji Sher Gill
Alert:::::------ Overcharge AlertWe were there, rented UTV, nice place, well equipped UTV, staff was courteous, that is where nice things end. After two days, I found that they charged me $140 extra. Upon calling lady on phone said that it was charged because they put $4000 hold on my card. I have never day any place charge that to me. She said it was written in the contract. When she explained the charges n contract she pointed out other charges but never this and also explained if we damage we will have to pay. And at that point she herself said no one reads it and there nothing else in the contract which I need to know.I will reach our BBB, economic board and my card.But it is a scam.
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November 2023 by Richard Roffers
So far so good.. did warranty work on my UTV. Told me two weeks. But the technician was on vacation the 2nd week. So work took almost 4 weeks. Needed frontend work so only time will tell if work was good. People are very friendly and so is the Great Dane that meets you.
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September 2023 by Steve Riha
Had our 100 hour service done on our UTV and lighted whips installed, service was excellent and paid great attention to detail with all wires hidden and went beyond expectations. We couldn’t be happier. They also repaired some minor details that were noticed, fair pricing and excellent service. Would recommend to everyone!
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September 2023 by Shawn Chrisman
After a number of years of reasonable service, I can now see why there are a number of terrible reviews of this business. After having problems possibly from the servicing of our bikes. I talked with a number of coworkers about what reaction they would have after having servicing done in the fall, and then parking the bikes until last weekend. At this point noticing a larger oil puddle under one of the bikes. The standard response was that I would bring it back to the shop and have them do a quick look at it to see if they did something wrong. Well that is where the problem started the wife (I believe) behind the counter said that she would do nothing. Then accused me of raising my voice when she was yelling at me. Her husband as we left the shop yelled at us, because his wife was yelling. At no point did we ever say that we expect them to pay for anything or to hurry. All that needed to happen is for the wife to say, Our Service Tech is gone, but my husband could take a quick look to ensure that the drain plug was put in correctly. The "husband" did finally do a quick check and determined that the plug seemed to be in tight and explained that the leek was coming from higher up the engine and likely a seal. I do not know this to be true or false, but I am giving the benefit of the doubt. At this point my wife were discussing what to do now and they both came back out an berated us that it was 10 months since the service and why would I expect them to do anything. I had informed them earlier that it was the first time out for the season. They could have easily verified this through the mileage or engine hours on the bikes. At this point the husband says that they did not care if we ever come back as they have enough business that we were irrelevant. Also said that any review that we write they will write a response to. I fully expect a full rebuttal to make them look not as bad. Read the poor reviews that are listed they all have this. I will never come back. This happened after 5 years of adequate service.
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September 2023 by Candy Chrisman
After a terrible experience at Pembine Sport and Lawn and the owner posting lies about us, we took the atv to Ken's Sports, where the staff was courteous and professional. They discovered that the problem was indeed the fault of Pembine Sport - they had failed to put a seal back in after changing the oil. I am not mad about the mistake - mistakes happen sometimes. However, the way we were treated was inexcusable.
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August 2023 by Isaac (The Super Maintenance Man)
did a.great job with my Stihl chainsaw. Four stars because it took 3 weeks.
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July 2023 by Isaac Ragan
did a.great job with my Stihl chainsaw. Four stars because it took 3 weeks.
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July 2023 by sandy hartman
We just bought a side by side from here, good service!
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May 2023 by Sarah P
I go here to grab oil and spark plugs for the snowmobile. They've always had those items in stock, which is nice. The woman who works here is always extremely nice and helpful, she even sold me some products once when they were closed and ready to lock the door. I would give 5 stars, but the owner can seem a bit crabby and short tempered sometimes. (Smile and grit your teeth...customers can be stupid and annoying, but they will keep coming back if you are nice.) Other than that, its a nice little sport shop located right on the trail system.
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November 2022 by Robbe Provenzale
Larry was fair with me. Had a disagreement and he returned my money
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October 2022 by Jan L.
Best service and experienced people who care about people and their experience with their Sevice. I have had multiple chain saws, my lawn movers, and UTV serviced by them as well as my chains sharpened. There willingness to help me and teach me has been a God send. I highly recommend this company. I can hardly wait until winter to rent snowmobiles.
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September 2022 by Marvin Burg
Very professional staff. They were extremely clear on the expectations of the rental, and the machines were very fun. They offered great trail advice, and even picked up the machines at our motel after the ride. We had a great time and would recommend this experience to all. Thanks Pembine Sport and lawn!!!
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August 2022 by Lacey Koehler Photography
Great rental experience! Follow the rules and you'll have no issues. No hidden charges, everything was straightforward and same as other recreational rentals. Don't let the bad reviews deter you, we thoroughly enjoyed ourselves. Trails were GREAT during the week! Also, we were able to send the vehicle VIN to our insurance agent and were covered for the day! Easy.
