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March 2024 by Stephanie Alvarez
The attitude coming from all the employees at this location is awful. Zero friendliness ever. They always make you feel like an inconvenience to their day. Loathe having to come to Walgreens at all.
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March 2024 by Lindsey Hanson
Very busy and inefficient pharmacy. Their staff have been unable to help me get the supplies I need for medical treatment. I went there in person, they said they would order the supplies. Then I called to check on the status as the prescription/supplies disappeared from my Walgreens account. The pharmacist closed my prescription without filling it for an unknown reason. The staff I spoke to said they couldn't look up to see if they did order my supplies a few days prior as they said they would... because it would take too much time.
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February 2024 by Amber Baseman
The pharmacist doesn’t wear a tag for me to know her name, but no matter what time of day I come to get prescriptions, she acts exasperated. To begin with, she doesn’t come to the window, so after waiting a few minutes I push the button for service. She picks the phone up and acts irritated and says she’ll be with me shortly. Many times this is early in the morning, and despite being the only customer in line, it takes several minutes up to seven minutes to be helped. She seems very irritated anytime she helps me, and especially if I press the button, but rarely will acknowledge I’m at the window unless I do. I can understand she might hate her job, and I’ve seen the drive though completely packed, so I do get being irritable…but I’ve been there at all times of the day and am treated like a massive inconvenience to her no matter what time I stop.
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February 2024 by Sarah Ann
For the last 9 months.. every time I have to fill a prescription.. I get told it will take an hour.. 3 hours later my medication isn’t even on the list to be filled.. then being told it’s going to take even longer! Or sitting in the drive throw line for more than a hour is truly not okay at all! When I go inside.. I see at least 6-8 people back there! If not a couple more.. Walgreens has gone down hill and I’ll be switching pharmacies! It’s truly not worth the hassle anymore!
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January 2024 by Diane Warner
I went to have some pictures printed out. The clerk got impatient with helping me, as I had never used kiosk. Then she said pictures would be ready in 5-8 minutes. I looked around the store, and it got to be over 10 minutes. I went up to ask about my pictures, and she had put them up on the shelf. But she had called out several names, that their pictures were ready. She was busy stocking some shelves, so another clerk helped me. She should not have been working in the photo area.
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December 2023 by Mark Laux
Not very helpful. Service is horrible. The second time I’ve had my prescriptions incorrect and had the staff argue that it was my doctor only to have them then admit to making a mistake and then laugh about it.The thing is, the drugs I need are keeping me alive, so o didn’t see the humor.
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November 2023 by Tammie DB
Worst service ever at the pharmacy.
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October 2023 by Brent william
Worst drive thru in America. Have waited over an hour or had to go inside multiple times.
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October 2023 by Servant of the Lamb
COVID “Rapid” test took 5 hours for them to only try once to CALL for the results, they said it “just kept ringing” yet they never sent an email for the results after they couldn’t get through.Costed $20 to get a 5 hour “rapid” test that I could’ve got an at home test for immediate results or spent 4 more dollars to get 2 at home immediate result tests. Blunt service when calling, move at the pace of a snail. Don’t get a rapid drive through test.
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July 2023 by Alisha Schwartz
Extremely rude pharmacy. Always changing medication brands and is making me sick
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July 2023 by Abigail Flanagan
So unbelievably rude. First of all. I never go into Walgreens to begin with. But they were unfortunately the only one in town (that I know of) who carries Amazon gift cards. I go in to spend my Visa gift cards on Amazon gift cards so I don’t have to deal with the Visa card balance bs. The old man at the register was completely nasty and snarky about having to make more than one transaction. I know I know… sooo inconvenient. This old woman cashier piped up behind him and asked why I was doing that. I explained to her what the deal was with the Visa gift cards. She looked at me like I was a walking math formula. And then rolled her eyes at me. Just because you don’t understand something that does not give you the right to be rude to someone. Learn some customer service skills. It will take you far in life.
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June 2023 by Abby Ben
So unbelievably rude. First of all. I never go into Walgreens to begin with. But they were unfortunately the only one in town (that I know of) who carries Amazon gift cards. I go in to spend my Visa gift cards on Amazon gift cards so I don’t have to deal with the Visa card balance bs. The old man at the register was completely nasty and snarky about having to make more than one transaction. I know I know… sooo inconvenient. This old woman cashier piped up behind him and asked why I was doing that. I explained to her what the deal was with the Visa gift cards. She looked at me like I was a walking math formula. And then rolled her eyes at me. Just because you don’t understand something that does not give you the right to be rude to someone. Learn some customer service skills. It will take you far in life.
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June 2023 by Amy Helwig
Walgreens....what can you say?I was picking up a prescription and the store on 9th Street serves so many in Oshkosh because of their 24 hour availability.Kudos to the crew in the pharmacy as it cannot be an easy job. They are always respectful and willing to help. They know their job and when things are going smoothly they are very fast.Noone wants to wait 25 minutes to grab their medicine but with a large portion of Oshkoshians choosing 9th Street Walgreens as their pharmacy that is just a part of the process.When I have to go to Walgreens I try to stick to the drive through because I know if I go inside I'll buy something more ?. It's artfully displayed so I find exactly what I don't need but absolutely have to have. Marketing execs at Walgreens win every time I walk inside ?♀️?♀️?.
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April 2023 by YAN XU
Very unreliable! My husband made an appointment to do a rapid Covid-19 test. It says the results will come out within two hours. He need this result sheets to travel. But now, we still haven’t received the results, it’s already around 12 hours! The plane took off long time ago! If you can not give the results within two hours, why your app and website promised this?!
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April 2023 by Jessica Oaks
Sitting in the drive thru for over 45 minutes is horrendous. And when you call and see what is going on because you are quite literally stuck, they basically tell you they cant do anything and theyre running slow today. Absolutely horrible customer service, and no drive to do better.
