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July 2023 by Barb Schingen
Very poor customer service, I was in the store on 6/24 and Proceed to the checkout with no employee there and no employee on the store floor waited 5 minutes. Still no employee..I had to go to the employee back room to get her she I will be there shortly which was 12 minutes later and now there are 5 other customers behind me waiting..
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June 2023 by Debbie B
Torrid was always my go-to for my clothes. Now I think it is way overpriced (simple sweater for $64.95) for the quality. There are way too many crop tops.
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March 2023 by Tabitha
Service in this store is always so welcoming and friendly. All staff are so knowledgeable about items in the store. Great selection. And clearance section is always on fire!
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December 2022 by Jessica Struzik
My favorite clothes store.
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October 2022 by Holly Rose
I called the day before to verify the store hours, as I’m 2.5 hours away. When I got to the store, they closed early due to staffing. I called, they answered, but said they were in the process of closing the store and couldn’t help me. Not impressed.
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August 2022 by Mary Roth
Went into my favorite store today. Without anyone really acknowledging me. Usually there is a hi how are you. Usually someone tells me the sales. I always have a few things to try on. Today I waited up by the register and one was looking on the computer and the other was helping someone. No one said just one moment. Stood there for a while, so I just went into the dressing room on my own. It was so dusty and dirty, not like it has been. As always I found a few items to purchase. Went to the register. They called up a girl to check me out who I thought was a customer., cuz she saw me with my hands full a few times and never said hi can I start a room for you. Then when checking out I asked about my birthday coupon. And then realized it is aug 1. And I goofed up and was there a day too late to use it. Totally my fault. Then I Went to Maurice’s and was greeted right away. They got me in a room right away and when I said I was so bummed I was a day late to use my birthday coupon, the woman at the register said no way, we will give you your birthday discount. Made my day! I come a lot to this store and have never had a problem till today but was so disappointed!!!
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July 2022 by Brandi
Expensive but I loved almost everything in the store! Online prices and coupons are the way to go with Torrid ?
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June 2022 by Elizabeth Frohn-hengst
Good selection with really friendly and understanding people
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April 2022 by Ronecka B.
The 1st time I went there, my experience was fabulous. The 2nd time, not so much. They have sample bras to try on, but not all sizes. I had to ask for help whenever I needed it unlike my 1st trip. Great selection of plus size clothes though. Definately recommend it!
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March 2022 by Jenn Much
Stopped at Torrid for a few items for a trip. The store was clean as we're the dressing rooms. The woman who helped answer a question for me was friendly. The only pitfall was after I made my purchase and left, I realized I paid double for the items I bought than what was listed on the Torrid site. After trying to call the store and having no one answer the phone, I emailed customer service. I got a response the next day, telling me I could only get the price adjusted if I returned the item and repurchased it. I had already worn them both so that wasn't a possibility. I highly recommend cross checking their website versus the tag price before buying. Had I known to do that first, it works have saved me $32. That's a pretty steep difference.
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January 2022 by Mimi Panda
Super embarrassing my last visit. I went to the check out and was not acknowledged even though 3 people were there(1 was training it seemed) they were more worried about delegating task around the store than even saying hi or asking if I found everything ok... I was only prompted for my phone number and then they talked about my items amongst themselves and continued to talk about work while I was being check out. Unfortunate that I didn't deserve their full attention. The worst part is I was offered a torrid CC and politely declined.... then the red head who seems to always be the pushy one when I'm there said again... are u sure you don't want the cc, who wouldn't want to save 40%?? Even tho she wasn't even checking me out it was a nother woman.I had ro embarrassingly announce to everyone who was there that I was UNEMPLOYED and lost my job. And its probably not a good idea to get a CC when I can't pay for it.I also agree with another review that the clothes were picked over, I actually got a 6 when I'm a 3 cause there's just nothing to pick from. Getting sick of the skulls and emo trend that they never dropped.
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November 2021 by Lori Otto
Small store limited choices.only2 styles of winter coats.did find one my size .
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October 2021 by Jennifer Wright
Disappointed. Clothes were picked over. Being a larger woman I really like shopping here. I hope it's just the times.
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August 2021 by Miranda Martinez
Was not happy with my experience there. Never received such pushy sales from any other torrid store and I've been to many across several states. This was my first visit for returns it was Saturday the 17th around 1pm. The lady sat at the counter and argued with me and implied I should stand at the counter, pull up my phone and my shopping cart and read off item numbers to her so she could make a sale. Like lady, you already HEAVILY insisted that I look around and leave my returns, my money at the counter for people to take. Or to get lost amongst the other items that were close by.. Like just leave me alone. And give me my GC and let me leave.
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August 2021 by Laura Bradley
Great place for plus size clothes, my teen shops frequently she likes their pant selection!
