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October 2023 by SYFD SEXY
Worse place to send anyone my father was sent here and was neglected and mistreated by the cruel and mean staff saddens to know that there are places like this in the world
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September 2023 by Tim Cornell
Mom has been there nearly 4 years and although the staff continues to rotate frequently we’ve had an excellent experience there. I’m one of the most frequent visitors and have had very helpful and professional interactions with a majority of the staff. Our family feels mom is well cared for and safe!!
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May 2023 by Bruce Goyette
Very happy with how my mom is being treated. She says she is treated very well and that is what I also see. RN Lisa is very helpful and follows up promptly with requests. Caregivers show personal interest in helping the residents. Glad we chose The Residence for mom.
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February 2023 by Barry Rusch
As an employee at The Residence I can say that I have been treated well and fairly. The management is dedicated to providing the best care for their residents and wants their employees to be successful.
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March 2020 by Aerial Washington
They show favoritism here if you’re looking for a job. They are not fair at what they do.
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December 2019 by Kris Wilson
I absolutely love working here! The care staff are great- they really treat our residents like they are family. When I talk to the residents I hear nothing but great positive feedback about our facility. Its great to hear!
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November 2019 by John Swederski
The Waterford is a great place, the staff are wonderful. The girls really took time to get to know my mom and she felt like a queen which In turn made us feel comforted that we made the right decision. The rooms are beautiful and are large, a lot of space and what made mom happiest was she didn’t have to share a room. Thank you to the staff for making my moms experience truly wonderful,
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November 2019 by Sarah Benson
My father lived here and I had to write this to share such a wonderful place, the caregivers are really great, they went above and beyond to make my father feel welcomed. The care they provided was more than we could’ve asked for - they truly cared for both my father and our family. I’m so glad we were referred there and my father had a wonderful place to call home. They took the worrying away and we could just enjoy our last year with dad! Thank you Waterford!
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November 2019 by Kayla Peterson
The care staff treat residents like family and enjoy engaging in daily activities with them to put smiles on their faces!
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November 2019 by Marie Gehrt
You know The Waterford is a great place when you walk through the front doors and see happy residents and happy staff! Not something everyone can say about a facility, but WOW -totally impressed by the true caring staff! The atmosphere is like one big happy family- the staff were engaging with the residents and truly seemed to care for them. All the activity was great to see! Very positive experience- Way to go caregivers!
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August 2019 by Monte Gregers
Both my mother and our neighbor live here and I can’t say enough wonderful things about the Waterford. The staff are caring and really take the time to help my mother get to activities and participate- this is something we wish she had more of but she enjoys it daily! She tells us the good is great and Carmen does a great job! Desserts are her favorite! The room is large and my mother has enough room to store some of her belongings! (Maybe too much!) the building is beautiful inside and out- great new staff that really want to be there which helps us know we made the right decision! Couldn’t be happier!
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August 2019 by Nicole Jandrain
I'm not sure how this place is still in business. In the beginning they pretend to care and tell you everything will be fine. Once the person is all moved in, everything goes down hill quickly. We were very specific about the type of care that was needed & assured they could handle it. Fast forward to them demanding we hire a one on one person (expensive) in addition to paying the highest rate, to help because they're short staffed. Got calls on an almost daily basis to pick up & take care of/diffuse situations etc. If didn't come quick enough got more calls demanding that we get there now. Rarely took the residents outside. They actually hired out from under us the only one on one person that we actually liked. We had to sign an agreemaent with the company stating that we couldn't do this but I guess it didn't apply to the Waterford. They threatened if we didn't hire a new person immediately that we would get a 30 day notice. Called meetings & met with corporate. Was all talk and no action or accountability. Coincidentally after the last meeting when they assured us they would continue to work with us, we received the 30 day notice in the mail. Please do not put any loved ones here! They will lie to your face with zero remorse.
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August 2019 by Willis Parks
My Mom was a handful - the staff at the Waterford were so caring and compassionate. She was content living there. I highly recommend this place.
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August 2019 by Charlene Needham
We are so impressed by the friendly people who take special care of my Mom. We had so many choices - and there is none better than the Waterford. Mom is so busy with activities and loves the food!
