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“I’m shocked this location only has a 3.6 review. Went in to do the phone stuff and Ben was phenomenal. He was extremely detail oriented and answered all questions. If he didn’t have an answer he went and looked for the answer. Only thing that caught me off guard was another sales rep kind of reprimanded him in front of us, that could have been handled privately. It wasn’t pertaining to our purchase. Just felt super bad for Ben. Nick was pretty sweet too! Thanks dudes! (:”
“Once again a great experience at USCC Oshkosh. I hear horror stories of hours long waits and terrible customer service at other cell providers but every time I've gone there, even if something doesn't go quite right the service we get is always outstanding. It helps that the Manager (Lateria) always seems to be there and keeps a close eye on things making sure her customers are being served.”
“I visited this store with my 80 yr old father to upgrade his 3G flip phone. We spoke to two reps, Alexander (Day 1) and Jessica (Day 2). They were both phenomenally helpful and patient. Jessica not only investigated his account to maximize service and minimize cost, she also laughed at his terrible jokes and reassured him that if he had any trouble with the new technology, all he had to do was come back to the store and she would help him. Jessica let us try out various cases and did as much setup as she could in the store, all courteously and patiently and, best of all, adjusted volume for my hard of hearing dad. Highly recommend this store, particularly if you're supporting your folks or grandfolks.”
“I just wanna say that Andrew & Jaay are AWESOME!!!!!!!! They are SOOO nice, friendly & very helpful. Plus they didn't make me feel like an idiot for all my questions & just not knowing or understanding things!!!!!!!! I will not go in there unless 1 of them are working!!!”
“Bless these humans! I walked in at 6 pm after a very unpleasant online chat experience with Verizon. The individuals in this store, specifically Irina, went above and beyond to help me! We were having a hard time authenticating my account due to the online screw up previously that day. Her and Bailey rolled with the punches and got it all figured out. In addition, I was confused about my options for a plan and she broke it all down for me. The whole process ended up taking up time past closing and not once did they act like I was inconveniencing them. And to top it all off afterwards Irina messaged me to ensure I had a working phone! THANK YOU THANK YOU THANK YOU”
“Thank you Mason for taking several hours to reset up my phone and mom’s phone as the door to door sales supervisor was not as knowledgeable as she let me believe she was.
Mason you kindness, compassion and patience is exactly what was needed after a very long weekend of phone calls to tech services. Thank you for being a great human, you knowledge is appreciated.”
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“Amazing staff and very easy to switch to a more reliable local internet. Speeds are amazing and upload speeds have changed how we run our business. Anyone in Oshkosh that isn't using NTD is missing out! High quality work by people who actually care!”