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June 2024 by Debra Carter
I took my car in for a recall My whole experience was very great.
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May 2024 by Charles Szczublewski
My wife and I had the best experience with our sales advisor Marques. He was very knowledgeable and understanding of concerns of ours and went above and beyond to help us purchase our vehicle. Would recommend 10/10
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January 2024 by Billy Halbur
Mike, the service consultant is Extremely unprofessional, and a blite on the Bergstrom name. I had my car towed in and because it was there for over a month when I went to pick it up I noticed there were scratches on my windshield. I went back inside to ask Mike The service consultant if they knew anything about it Or if it had arrived on the tow truck that way and I was told that my car was "such a spectacle, how could they know anything about it?" Brandon, the sales manager promises return phone calls and then never does. I literally had to call the GM in Appleton to get returned phone calls from the Oshkosh location. The first time I had my car worked on here it had a check engine light on and an oil light. I paid for the diagnostics and was told what the repairs needed to be and I approved and paid for those. When I went to pick up my car, I drove off the lot. The lights came back on, drove right back onto the lot and then had to fight with them for three days to get them to actually fix my car on their dime. Due to the mess up the work order was voided and can't be found in the system. Now two years later I am being told the same work needs to be redone after the same issues arose. The second time I brought my car here was for an electrical issue because I drive a hybrid. Mike the service consultant called me and accused me of having my backwoods cousin in some third-party shop, ripped out all the electrical in my trunk only to figure out that he was looking at the wrong car and never once apologized. I had to take my car to Chicago to get fixed. I ordered a car in January at this location. I was preapproved through Kia and two other sources and had money for a down payment. I was told we needed to order the car first because they didn't have any in stock. It was supposed to arrive in April. In March when I called to check on it, No one returned my call and in December I still don't have that car.The only saving grace to this trip was Mike the service manager. My car will absolutely not be back so long as Mike the service consultant works here.
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November 2023 by Deb Jelleberg
I recently purchased a used vehicle from Brian Lehman in Oshkosh and I had an excellent experience. Brian provided great service by bringing the car down himself from Appleton to Oshkosh and once we decided, he gave us so much information on how to program everything in the car. He even sat in the car with us and explained it so we could do it ourselves. He's a great guy and hope other people will get the opportunity to work with him if you're looking to purchase a car.
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November 2023 by Bruce Rayden
I scheduled an oil change and tire rotation as a result of a scheduling delay in Appleton.
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November 2023 by AJ
It's a shame Bergstrom has monopolized the car market in the Fox Valley. I have NEVER once talked with someone who has been satisfied with this place, and I am surprised there are any 3-star or higher reviews for them online. They will straight-up lie to you, and they never seem to have their ducks in a row. They still call me Adam (that's not my name) after multiple times "updating" me in their system. They take significantly longer than any other car shop I have been to. Doesn't matter what you are getting done. It will take forever. I'm so glad I didn't purchase a car from Bergstrom and only have to rely on them for the recall work I have done on my cars. I suggest that if there is any other place within driving distance from you that has the product you are wanting you buy it from them so you avoid Bergstrom. It's not just one location, it's all. I've dealt with the Honda, GM, and Chrysler locations in Oshkosh, and they are all a freakin joke. Don't let their free drinks, desserts, and shuttle service distract you from how awful this place is in the areas of customer service that truly matter. You are just a number to them, and they won't ever have your information correct in their system or parts in stock, even if you've been on their schedule for an appointment for weeks. Save yourself some headaches and avoid this place if you can. Top to bottom, this place is a joke. I warned you, you're welcome!
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November 2023 by Anthony Delyea
Great salesman, helpful not pushy.
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September 2023 by Aloysius Dahmen
Beautiful building get flagpoles, but no cars to buy
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September 2023 by Joanna Chase
Friendly service
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September 2023 by Theresa Hohner
Expensive
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September 2023 by Susanne VetteMoseley
They always take care of me.
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September 2023 by Diane Weider
Toyota and Honda couldn't even bother to have a salesman help me.
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July 2023 by jeff christian
Wont negotiate at all. So they lost a car sale over 600 buck lol what a joke. Bunch of clowns. Won't negotiate 600 buck but has multiple multi million dollar buildings. Lol
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June 2023 by Chad L
Thank you Marcia @ Bergstrom for the great experience with the recent purchase of my suv!!! Marcia is fantastic to work with and was helpful in every step of the way. I would highly recommended Marcia if you are purchasing a car Bergstrom!
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June 2023 by Marco Polo
the bergstrom people are the worst for service, probably also sales, just know that if you bring a vehicle here you will be paying double vs taking to a local mechanic, and bergstrom will also take twice as long to do work as well. avoid bergstrom at all costs
