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August 2024 by j.thomas
Katy and the whole gang are incredible, top tier customer service.
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June 2024 by Michael L
Great experience with service and price at this store. (A good change from the distant past). I had several people ask if they could help me with painting questions this morning. I got great service and a great buy on a returned quart of paint that met my needs.
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May 2024 by Steven Brutosky
Absolutely horrible experience at the Oregon store. Shopped here 3x since moving to Oregon with each time the store was a big miss. Long lines, poor service and lack of interest in helping customers. Just left the store, 8 people in line at the register, 1 cashier while 3 employees huddled around the rental desk laughing and avoiding eye contact or help while the customers just had to wait. Time to wake up here at Dorn in Oregon.
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December 2023 by Erik Malach
Everyone is very helpful and friendly. I would like to shout out to Kevin. He went above and beyond to help us with our snowblower tires. Great team member. This is my go to hardware store.
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October 2023 by Adin Goings
Always friendly and helpful.
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October 2023 by Al Leggett
Staff was very helpful and understood my problem. They let me drive my car thru the gate since the aggregate I needed was back there and weighs 60lbs. Their prices are high but I don't mind paying for convenience.
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September 2023 by Rachel
Last night my toilet broke on the handle. I was dreading the fact that I knew it would be way less expensive to fix it myself, but calling out a plumber is like basically $80 no matter if they do anything or not. So.. off to Dorn's.I went in and Kevin helped me figure out what I needed, took the time to not only show me what caused the problem in the first place, but each step in fixing it and preventing the problem in the future. He showed me what tools, how to use the tools properly for the job, and reminded me multiple times about the quirk that the handle nut screws the opposite direction as normal.Came home still dreading it, but pretty confident it was worth $80 to try. I fixed it in less than 5 minutes with ease and I feel great about me, Kevin, the toilet, and the fact that Dorn went way outta the way to help a woman who is NOT handy.Thanks Kevin. Thanks Dorn.
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August 2023 by John Trinkle
Great service, Always ready to offer advice on a project.
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March 2023 by Dakota VanSyckel
I came into true value the other day and was greeted very kindly by a worker named Katie, she was very helpful and very respectful!
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December 2022 by Doug Adler
Poor customer service. They would not take an item back with receipt after the 60 day window! Small town service? I don’t think so, might as well go to the big box stores!!
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August 2022 by Derek Zimmerman
Friendly and helpful staff! Good selection.
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July 2022 by Christopher Lenkiewicz
I don’t think anyone should be referred to as “that old man” by an employee. Ridiculous and very unprofessional
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July 2022 by IAS
Will direct you to tools for your projects, but won't refund or replace said tools when they break from you using them AS YOU SAID YOU WOULD. Their reply is hilarious because it wasn't used for anything except as intended. Also why would you direct a customer to tools that aren't for that job anyways? If i could give no stars i would. Extremely unprofessional.
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March 2022 by John Drake
this is one of the best hardware stores in oregon wi and one of the few gems left in the city, a real hardware store that knows what you need for the things your trying to fix. patient and great customer service
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