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July 2024 by Dianne Utecht
Very helpful and understandingof your cell phone needs
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July 2024 by Lily Sanderson
Had an awesome experience here! It was pretty busy, but Jacob was able to get me in and out with trading in my phone and buying a screen protector. You can tell he’s good at his job and wants to help everyone as much as he can.
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July 2024 by sam
Hour and a half for a simple trade in....
It took maybe 20 minutes online, don't waste your time here
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July 2024 by Kim Stoflet
I upgraded my phone in April before taking a trip to Europe. The salesman at that time recommended that I go from my $45/mo plan to the $55/mo plan which includes an international plan. So, today I went in to switch back but they tell me if I do that I lose the promotion I got when I bought my new phone. Whaaat?! This is NOT what was shared with me at the time of purchase. They wouldn’t honor what I was told. Now I will pay $360 more than I thought! I should have just gone with the $10/day international plan. I was given incorrect information and they didn’t make it right.
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June 2024 by Macormic Scheck
Took like 4 hours for them to set up a phone I didn't even want (they just grabbed a phone from the back and started setting it up) . also changed my data plan and lied about it. I will never go back. like seriously how am I supposed to go to a specialist that doesn't know what they doing.
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May 2024 by Bradley James (Bubba)
Best customer service EVER. Excellent professional staff that definitely, will make you feel, like home.
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May 2024 by Ken Truax
Waited just over an hour to be waited on. Once we were waited on we received very knowledgeable, courteous and friendly help
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May 2024 by Paul B. Apfel
Verizon has been good to us for 15 years and we continue to go back because of product support and coverage. If you want to go here on a weekend I recommend making an appointment you'll thank me later!
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May 2024 by Sandy T
Only gave one star because no stars not a option. Do not go in the door of this place. Terrible wait time they overcharged by hundreds of dollars. They take your money and say you will get a credit and you never get it. None of them say the same thing. Walk away
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April 2024 by Kymm D
I would give 0 stars if possible. My almost 80 year old mother-in-law is on our account. She was having phone issues and went in to have her phone looked at, which apparently required me adding her as an authorized person. The person she worked with never tried making any calls or texts on her phone to see what the issue was. Instead he talked her into a iPhone 15, made all kinds of changes to our account, and talked her into an overpriced phone case. He even put a screen protector on that she indicated she did not want multiple times and charged it to our account. They also took her old phone in on trade when we paid for it and did not authorize a trade in. We went back into the store 2 days later they didn't have the old phone. Even though Wisconsin has a buyer's remorse law for 3 days.
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April 2024 by Greysun Tegg-Ironsnow
Got "checked in" and told I was "next". Watched for over 45 minutes as they helped people that came in after me. Sales had some nice long talks with older couples, getting their life story, nothing to do with business. Finally left before they wasted more of my Friday afternoon. These folks are more interested in chatting than doing business. VERY disappointed, unprofessional operation. Don't believe them when they give you that "checked in" line, it's a lie.
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April 2024 by Lea Mickschl
Go to Best Buy were there willing to help you not just sell you the product
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March 2024 by Mike R.
*Update - Mar 8 2024* Still nothing from Verizon or from the owner of this store regarding this 'escalation process'.
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February 2024 by Stine Bean
Verizon sucks and this location sucks too. Don’t bother unless you want to waste your time and leave mad.
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February 2024 by Luke Frederick
Have been here 4 separate times at 3:05pm and every time is a minimum wait time of 1.5 hours. Also when I was waiting witnessed a Vietnam Veteran come in confused. The front desk man was very smart with the old man to say the least.
