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October 2024 by Jared Swyter
Worked with Preston, sold us new phones and 5 lines. When the bill came it was double the amount he promised. US cellular said they wouldn’t do anything about it. Be very careful dealing with them.
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March 2024 by Nicole Michele
My phone kept rebooting - went to US Cellular to switch to a backup phone while the battery got looked at. It was just loose, so brought it back to USC to reactivate. They refused - Leon kept changing excuses: it was too old, not a US Cellular phone, was repaired, unsupported by the network, was locked, etc... none true - it was just on USC network 2 days ago for the past 8 years. He yelled, argued, and criticized me for having prepaid service. When confronted about his customer service, he laughed and said he's a salesman. It had already been an hour, so I said I was cancelling service and asked for Corporate's info. Someone ran up with a SIM card and got my phone on in 2 mins. Seriously, STAY AWAY - go over to the authorized dealer on Losey if you have to. So much for connection. They just lost a 20 year customer.
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December 2023 by Robert Bott
Terrible customer service
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November 2023 by Arik
I came in to look for a replacement phone and Cia was extremely helpful! She knew all of the answers to my questions! Keep it up guys!
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November 2023 by Josh Caldwell
Great place
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November 2023 by Gail E
Great service
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November 2023 by Erik Knutson
Knowledgeable staff. Long wait but great customer service once got to me
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November 2023 by Jordan Marshall
They sold us a brand new phone charger 2 days ago with a new phone. We got home to find out the phone charger DOES NOT WORK. We went to the store we bought it from and they agreed that it was defective. They then proceeded to tell us they will not accept any returns or refunds without the box/recipient even though they can see it was purchased from them, on our account. They then proceeded to repeat the question over and over and refused to talk or say anything to us other than do you have the box it came in... The only other thing the rep at the store would say is the best they could do was "sell me another one."Worst customer service I've EVER experienced at a U.S. Cellular location. STAY AWAY... You have been warned!
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November 2023 by Eric Olson
Used to be great, absolute garbage now! While trying to place a 911 emergency call this evening on the south end of La Crosse, WI the service was so poor I got disconnected twice. Reset phone, had a strong signal for a couple minutes and lost it again. I completely believe they are pushing so strong for home internet, and data services, that they are absolutely garbage as a phone provider. Use a different company! If you have an emergency, US CELLULAR may not work for 911 services.
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August 2023 by Ella Payment
Very deceptive in presenting plan. Poor connections. Dropped calls. Not receiving important texts. Extremely disappointed.
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July 2023 by Brenda Flock
Appreciate the calls and great customer service. Overall happy with my service here .
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July 2023 by Philip Stanley
I've been a customer of us cellular for over 20 years and theyhave become a company that lies and scams their customers. I'm working on getting away.
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June 2023 by jUjU Banqq
Tristan and Adrian assisted me with getting a new phone and switching over!! The customer service I received from them was fantastic!! Thank you both!
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May 2023 by Trista Berzinski
Customer service was wonderful BUT I was told the wrong amount for my bill. I was also told that the assistance program will backdate after specifically asking if it did and it does not.
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April 2023 by Together Asone
Don't go there, to many problems to type, calling customer service is better, even with the communication issues.
