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October 2023 by Autumn Elfering
Attempting to be a loyal customer, I had called them when my car didn’t start. Was told my starter needed to be replaced. I was charged $850 and was advised to get my flywheel fixed soon when I picked up my car. I said I would in the near future. However, not even a full 24 hours later my car wouldn’t start again. They towed it back and expected me to pay another $1600 to fix the flywheel. I was quoted less at another place so I went to pick up my car, they still charged me $75 for the second tow. There was zero sympathy for it not being fixed correctly the first time and I feel completely taken advantage of. I am beyond frustrated as my car has less than 62,000 miles and I paid over $900 for less than a 24 hour fix.Response to their message:It is not inaccurate. You did not tell me that it needed to be parked immediately the first time I picked it up. I got my car back on Monday (10/16) which you had said to get it looked at sooner rather than later not once did you say it needed to just be parked or that it was a possibility that it wouldn’t start within the next day. Then, Tuesday (10/17) you had to pick it up and tow it again. After I said I needed to pick it up because I can’t afford to pay $1600 to fix it you said that it could be driven and then parked. Not once was there a mention of a payment plan or any sort of option like that. That would’ve been nice to know. You have picked and chose the information you gave me this entire time with no sympathy to the situation.The only inaccuracy is the information I have been told. If you genuinely cared about me being able to have my car fixed a payment plan would have been offered or advertised to me yet this is the first time I’m hearing of it. Convenient.Service: Electrical
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August 2023 by Nancy Rice Mesko
My car broke down on the side of the road on a Sunday - finally found an awesome tow company (J&L Towing, Tomah) who highly recommended Dylan at Del's. He and his admin proactively kept me informed and gave me an estimate. He fixed my car the next day for a reasonable price. I highly recommend Del's!Services: Electrical repair
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August 2023 by Sara Heisig Struggs
Del's always has great customer service and always able to get me in! When I walk in the door she even knows my first name. Great prices! I would recommend Del's for your car service needs :)Services: General repairs & maintenance
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June 2023 by Carol Sordahl
Very polite and great customer service. I'll tell people to go here to have their vehicles fixed.Services: Transmission
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May 2023 by Kristen Herrick
My car broke down on a Saturday and wouldn't start while I was out of town, and Del's was recommended to me by a few people as being a fair, honest, reliable shop to go to. They were right! They diagnosed my car right away on Monday and fixed the issue the next day. While doing the oil change I also requested they identified another issue with my car and fixed it before it became a costly repair and possibly dangerous for me. This issue had been misdiagnosed by 2 other shops, and Del's explanation of what was wrong made perfect sense with what was going on with my car! Tha k you so much for taking care of my car quickly and reasonably!!Services: Air & cabin filter replacement
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May 2023 by Joel Clark
Del’s is the ONLY place that I take my vehicles to. I have used their services for many years and have yet to be disappointed. Fair, HONEST and friendly is the best way to describe the people at Del’s Sevice.Service: Oil change
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May 2023 by John Reimer
Great service, they helped us out on a week end, we as a trucking company hired them to load a machine, and we appreciate it your service,Service: Special vehicle towing
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May 2023 by Jamie Bye
Great pricing for brakes and calipers. Highly recommend for all your automotive needs.Service: Brakes
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May 2023 by Scott Hauser
I trust Dels with my Auto Repair service.Build a relationship with your local auto repair shop.Thanks Dels Auto.Service: Auto body & trim repair
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January 2023 by dl house
I left my car with Del's at 8am when they opened for issues with starting my car. I even made it easy for them to figure out the problem and told them it was likely the starter, solenoid, or relay. They closed at 5pm the same day and didn't call me to update on where they were with the car. It would have been nice, no, expected that they had the courtesy to tell me they would keep my car overnight.I had to call THEM the following morning to figure out what was going on with my vehicle after 24 hours! I was told that there was nothing wrong with my car and that everyone had tried multiple times starting my car and had no issues. They said they would need another hour or so to run some more diagnostics on it. I came in three hours later after not being contacted after the last call and they still were "diagnosing" it. Lo and behold, they told me the starter was junk. After 28 hours, I got told what I already knew and was charged $55 for it. They gave me a quote to repair it, but at that point I took it home. At the rate they were going, it would have taken them at least a week to actually fix it.While I was in the process of getting my car back, I was also rudely interrupted by a 5 minute phone call that apparently took priority over me. Once again, no courtesy whatsoever. They gave me the impression they had forgot about me, so if you're reading this I'd suggest you forget about going there. I've been to several different mechanics and have never come close to having as bad an experience I've had at Del's.Service: General repairs & maintenance
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October 2022 by Jay Twite
We had one of our company Vans T Boned in an accident in Tomah / The Police were on site and we needed it moved out of the intersection quickly / I called Dylan / He had someone on site within 5-10 minutes / very impressive! He then hauled the Van back to his locked storage lot until the insurance adjuster could view it. This process went very smoothly with NO issuesI would Highly Recommend Del's Service Center. I also Take my Vehicles and Boats there for service / Oil Changes and winterization Also Locally Owned and Operated!!Services: Car towing
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September 2022 by TH
This is my first google review because I rarely have amazing enough services to write a review but this place earned it.I brought my 13 Escape to dels with my muffler hanging down off my car and then entire bottom of my vehicle rusted front to back. I scheduled the appointment to get a quote and a couple days later called to schedule for my car to be fixed. I dropped it off the day before my appointment so they would have it Friday morning and it was done the same day at 5pm! I couldn’t be more happy with my service and how polite they were and how quickly they were able to fix my vehicle! I will 100% take my car here again and again and again! Thanks guys! You’re doing a fantastic job!Services: Auto exhaust system replacement
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August 2022 by Wynn C.
I have had 2 oil changes done at Del's. They are reliable, responsible, done on time and very reasonable prices. I trust this auto repair shop with my 2 cars.
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August 2022 by Yassin Aden
Very nice and knowledgable tow truck man who provided fast and friendly jumpstarts service. I hope for him, his family and his company prosperous growth in their life.
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July 2022 by Mathew Rohde
Great Customer service. Very prompt and knowledgeable. Dylan was the operator and even tho I was in a rental truck, they truly treat your vehicle like it’s theirs. I would definitely use them for any tow or mechanical needs! Great family ran business! A++++! In my personal opinion any of the bad reviews on here are cause people didn’t have the money or knowledge to fix anything.
