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November 2024 by Joshua K
Fun store to stop at.
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August 2024 by William Kranski
Was a decent experience. Decent selection of stuff for what we were looking for. Service was a little slow to get help with an item and really didn't help much, they were nice at least.
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April 2024 by Rudy Lopez
A huge selection of boots and clothes
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April 2024 by Travis McDonald
Got some new boots
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March 2024 by gary vanderhoof
Clean and organized.Friendly helpful staff.
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January 2024 by Patricia Amanda Henken Watson
Love boot barn
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January 2024 by Elizabeth Schmidt
Excellent customer service and a great selection of boots for kids.
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November 2023 by Stacey Hurley-Donaldson
Not a huge country western fan but I do like some of the clothes and jewelry. Boot Barn opened here in the La Crosse WI area about a year or so ago and it was nice with very polite associates. I don't know WHAT has happened but whoever is doing the hiring needs to really rethink their formula! Rude, arrogant, entitled and unhelpful. From the store manager down to the floor associates, this place has gone so far down hill it tripped over the tree roots and landed in a rabbit hole that leads to the garbage dump! Farm and Fleet, heck even WALMART, has nicer people to deal with. And that's saying something! Don't dig your spurs too deep there Boot Barn. With how you're treating your customers, you won't last too much longer!!
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November 2023 by José Benjamin Guevara
Very nice place
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November 2023 by Roberto Pimentel
Very good service
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November 2023 by Stine Bean
If I could give zero stars for customer service I would. I’ve never written a review in my life but after my experience at Boot Barn I couldn’t resist. I walked in to return a flannel shirt, stood at the counter waiting to be assisted (there were no other customers) and no one acknowledged me. I finally walked over to an associate who agreed to help me. Turns out he was only three weeks in and not entirely familiar with returns yet. No problem, I work in customer service so I’m very patient and understanding. He eventually asks for help from a coworker who was extremely belittling and rude to him. She walks away, he figures it out, except he puts my refund on an in-store credit and not back on my debit card. (In hindsight that might be my fault for not specifying) No biggie though, like I said I’m patient and understanding. I ask him to ask his coworker again and of course she has the same awful attitude she had before except this time it’s directed toward me. She tells me it’s too late to put it on a debit card now that it’s been processed as in-store credit so I offer to refund me in cash. She snaps and says she can’t because it’s a debit card transaction and she can only refund with in store credit or back on the debit card. I tell her politely I don’t want in store credit. She’s visibly frustrated and tries different ways to refund my card. Eventually it works out and she aggressively makes me sign a receipt and I say thank you and walk out.
Overall such a bad experience. I give credit to the guy who helped me initially because dealing with a coworker like that must be horrible. No wonder he was hesitant to ask for help…
I’ll be the first to admit having to constantly repeat things to new hires is exhausting and frustrating, but they are new and sometimes can’t help it…but to belittle them and make them feel stupid in front of a customer is never the way to go.
The woman who gave the associate and I grief was probably 40-50 and had shoulder-length light brown hair with side-swept bangs. Didn’t catch her name but I believe it may have been Caitlyn. I hope for everyone’s sake she was just having an off day, but unfortunately I don’t get that vibe.
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November 2023 by Nathan H
Awesome service.
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November 2023 by Matt Wojciechowski
The workers there, they really try to help me find everything I needed.
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November 2023 by Jerry Jordan
The employees are great
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November 2023 by Terry Lerch
They need to carry more safety, metgard pull on noots
