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July 2024 by Dallas Turner
The store had limited staff on duty when I was in, but they were helpful, nonetheless.
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July 2024 by Tim Gunderson
They had what I needed
And very knowledgeable
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July 2024 by Casey Vale
If I could give 0 stars I would. Best Buy has been absolutely horrendous to work with. We bought our appliances from them 18 months ago and our freezer has now been broken for 6 weeks. We pay extra for the tech plan but that's a waste of money. Everytime we call, we are thanked for being a 'valued' tech member. Apparently how they value us is by not showing up for 3 scheduled appointments to 'fix' our freezer. Then when the guy does show up he never fixes the problem. How many parts on a fridge do you replace until you just replace the entire appliance????? The money you have spent on replacing random parts, sending a guy here to work, and customer service to answer our phone calls, you would have saved money to just replace the entire appliance. I will never be buying appliances from best buy again. Take your business elsewhere and save yourself the headache.
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July 2024 by Jeffrey Hauer
Quick in and out for a part.
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July 2024 by Milotis 9
Staff was very helpful and I got exactly what I was looking for.
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July 2024 by Dianne Utecht
A great go to place in La Crosse arra for electronics. Maybe a little higher in cost on somethings and a nice selection
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July 2024 by Brett Fredrickson
They kept delivering me dented dryer after dented dryer. Said The system wouldn’t let them order me a replacement and they would call me back and never did. I paid full price for a dented dryer. Used to spend 10k a year with you guys
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July 2024 by Erika Hill
I always am leary of going to best buy. The pressure from the associates to help you even if you don't want it. The pressure to then buy into things you don't need! But I was pleasantly surprised when going that after saying we had it under control that the associate backed off! I as a person with anxiety really appreciate that ability to breath get my bearings! And allowed me to find exactly what I wanted no pressure!
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July 2024 by Brent Edward
I purchased a car stereo with free installation, but the installation was booked out 30 days in advance. On the day of my 10am appointment, I left my vehicle outside and left multiple messages to inform the technicians where the keys were.
You can't call the store directly anymore, and I received no callback, so I went back to check a few hours later. Inside the store, I was informed that the technician had quit weeks ago (no signs posted), yet there was no message, email, or any communication about this. I received a refund for the car stereo but had to ask for compensation for the inconvenience. I was given a $50 gift certificate for the 4 hours of time, multiple trips to the store, and general runaround with support and still no stereo, so I get to start that over somewhere else.
Overall, a very frustrating experience.
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July 2024 by Regina Phalange
I went in tonight to replace my phone USBC cable as my block got too hot & the port was melted in to it. Dylan was working the door and asked what I was looking for? As I told him I pulled the ruined items from my purse. As I did this a manager came over to also look. He told Dylan what cable I'd need. Dylan lead me just a few feet away to the cables. Thank you Dylan and Best Buy for the fast and friendly service, I was in/out in under five minutes!!
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July 2024 by Toni Wissestad
I was in the store and picked out over 5 thousand dollars worth of items for our new business. A consultant was scheduled to call for a site visit and assist in install. It’s been 5 weeks with multiple attempts to call, leave messages, and no one returns calls. Very disappointing as I’m 19 days away from opening my business. Always been pleased with Best Buy but will not ever buy another item from them. A friend of mine was planning to upgrade all of her items in her sports bar but she also will move on. Very disappointing that they can’t even return a call.
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July 2024 by Fern Johnson
The service provided was great. They didn't have the products on hand, but it was ordered and sent directly to my home
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July 2024 by Danny Peterson
Found what was needed quickly. Nice, clean store with enough help.
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July 2024 by Steve Erickson
Had a service guy look at a blue tooth speaker and my cell ,he got it working . I'd bumped off the WiFi on my cell
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July 2024 by John Zimmerman
No dedicated place for order pickups, you have to wait in line for a register. No clear lines for the registers, just a cluster.
