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July 2023 by Ted E.
I have stored and maintained our pontoon boat at Retzlaff's for the past 8 years. They pick up the boat at end of season and bring it back when the season begins. Brian their manager, has always been friendly, courteous and informative. If he didn't have an immediate answer for me, he would do a little research and get right back to me. This year the impeller broke while out on the lake. I called Brian and he sent D J and Dave to pick up the boat, they fixed it the next day and got it back to me by the third day. What made this so special is that I know they were swamped with the delivery of boats. However, once I told Brian about my grandkids coming over for a promised ride he expedited everything. D J and Dave always have a smile on their faces and are quick, prompt and professional during pick up and delivery. Retzlaff's is fortunate to have individuals of this caliber represent their business.
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September 2022 by Steve K.
Awful! They don't call customers with updates. They don't return calls. Their tech is clueless. They had my boat for over 3 months this summer. Twice they told me it was fixed but in less than an hour on the water, the same problem arose both times. It was finally fixed after I called the engine manufacturer and had the corporate service director contact the dealership to walk them through the repair. Awful! Do not use. Ever!
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September 2022 by Logan Kennedy
I used them to pick up/store/ launch my boat. During the pick-up/storage process they were very responsive & friendly; although they did try to sell me on upgrades the whole time. Then came the nightmare of trying to get my boat launch, i probably spent a month trying to get a hold of someone to get my boat launched. Everytime i would get dead air and they stated they didn't have voice mail. When I finally got a hold of the customer service they stated to send an email as the response time will be better. Sent emails and never got a response. End of the date my boat was launched late, I asked to speak to the owner and management about my experience and never got a call back. I try to support local, but this was such a irritating and frustrating I cannot use them again.
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August 2022 by Judy Wierzbicki
Always take good care of us.
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June 2022 by Joe Hills
No follow-up with customers. Left waiting for months for work to be completed a long time ago. Missed several “times” they stated they would be out. Can’t follow basic instructions. Have to call repetitively to request the same thing before someone cares enough to handle it. Poor Customer Service. No One Answers the phone. Its almost like reminding your kid to tie their shoes over and over again. Service was for my parents in Oconomowoc, and finally I had to get handled for them from Scottsdale, Arizona! Our family has been customers for a while, and we will never use them again!
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June 2022 by Charlie Wallgren
It was very fast and great customer service. My boat is working again thanks to you guys. I can now take my kids fishing again. It was a good price too.
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October 2021 by Terence Holahan
Rob and crew are always helpful and accomodating!
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September 2021 by Charles Helling
I purchased a pontoon boat from Retzlaff Marine and It needed a new cover. They had a cover made which was completed in a few days. I also needed my shore station converted to handle the pontoon boat and they had Superior Lakefront take care of that within a few days The next day my pontoon boat was delivered to my pier and my old bowrider taken back to Retzlaff for sale. At Retzlaff Rob was great to deal with and his staff was very helpful. The team of Dave and Justin at Superior Lakefront were also great to work with in having my shore station moved and converted. Well done by everyone. I recommend Retzlaff and Superior Lakefront.
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September 2021 by Michael Stephens
Brian and team are great and have helped keeping my older boat going. They were up front about pricing, expectations and called when they were doing work. I'd highly recommend them to anyone.
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September 2021 by Debbie D
I do not like leaving negative reviews - but I also believe in giving others a heads up. In early August 2021 we called Retzlaff Marine because our 1998 35hp Evinrude motor was not running right and we were going on vacation with it in the next couple weeks. It would get up to speed and then it would suddenly go right back down to an idle - it did not die but it would not maintain a higher speed. I called spoke with Brian the service manager and he said they could most likely diagnose it within an hour and that they charge $125 per hour. My husband brought them the boat and they called a few days later and said our carbs were bad and needed to be rebuilt - said top 2 carbs were over fueling. Price quoted was $760 to rebuild the carbs.We thought that was a lot and called another repair place just outside Oconomowoc and they quoted $250-300 to rebuild the carbs so we picked up our boat from Retzlaff and took it to the other place outside of Oconomowoc to get the carbs rebuilt. (Or so we thought)We got a call from the other place a couple days later saying our boat was ready to be picked up - that it was all fixed but they said it was NOT the carbs at all - it was a different problem. Last year my husband was told to start pre-mixing the oil with the gas and stop using the oil injection system because they eventually fail. That said... my husband was never told to disconnect the oil injection system, so the problem was that the oil injection system was still trying to get oil -- and bogging down the motor trying to pull in oil from it.Final conclusion - Retzlaff really did not know what was wrong with our Evinrude motor - they were just guessing at a pretty price tag of $760 PLUS the $150 diagnostic fee. So what if they would have done all that work to rebuild the carbs for that price? You guessed it... our motor still would not be running right - and we would have sat on vacation with a boat that was not running good after paying all that money. Thankfully we took it to another place to get repaired and it ran excellent our entire vacation. I highly recommend you seek another boat repair shop or at the very least get a 2nd opinion. We will not be going back to Retzlaff Marine.
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July 2021 by Nigel Yarwood
Polite and knowledgeable staff . I will use them again and recommend them to anyone
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May 2021 by Patrick Kolehouse Jr
Get you fixed and back on the water great people
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May 2021 by longevity4410
Great service....
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April 2021 by James Bonesho
Very good service and professional staff.Brian the service manager is awesome to work with,took time to answer all my questions .The price on my repairs were very fair.I will definitely be back if I need anymore work done.
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September 2020 by Jake Clisch
Purchased an Xpress through them this spring. Any one can sell a boat but it takes a good marina to service the sale. In what is probably considered one of the busiest years for boat sales they have done a great job checking in and performing the necessary service. Best post sale experience I've had yet.
