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October 2024 by Aaron Sherbine
Terrible customer service here. I was with Verizon since 1999 (before they were even Verizon Wireless) and they do not care about their customers with tenure. All they care about now is your money. Get your service elsewhere, because these people don't care.
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October 2024 by ArabianKnight 97
DO IT ONLINE UNLESS YOU WANT TO GET ROBBED!
Went in to get the new iPhone 16 pro max and trade in my current 12 pro max. Saw an add online that it was $1000 off so I wanted to go in and lean more about it. The lady checked us in and was being really nice but she then said that the trade in was $830 and I have to upgrade my plan for the offer. I also needed to get insurance on the phone in order to get the deal. so the bill went up an additional $80 on top of our current bill. I was just confused and just asked what the difference is between both the old and new plan. She responded with "oh it's basically $20 cheaper". Made no sense at all to me if the bill is going up, not down. I had the quote printed out in front of me and I still was clueless. I saw a category that said "perks and services" and another that said "surcharges". each were around $25. I asked what they were and she brought a manager. He basically tried to play it off as its just tax. I told him that there is a category already labeled as tax and he responded with "call customer service IDK". What was the point of coming into the store if you don't have the answers. I came into the store to be provided with customer service.
Something felt fishy with the whole thing and I decided to just check online to see if I was getting played. I just ordered online (WITHOUT CHANGING MY PLAN) the new phone with the $1000 trade in deal. Insurance wasn't a necessity at all, and my bill was only increased by $5. NOT $80. The website explains everything in detail for me and no vague question were left unanswered.
The issue with this store and likely many others, is that they FORCE they're staff to add a bunch of additional crap to the phone plans in order for them to get a good commission. The fact that something so dumb as phone insurance is a necessity to get the phone is absolutely ridiculous. Saying "we are not customer service" to doge questions in a retail store is probably the dumbest thing I've ever heard in a long time. You are basically just human kiosks but programmed to scam your customers instead of offering customer service. Absolute trash and I encourage Verizon corp to look into this particular management as a ghost shopper and ask questions.
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September 2024 by Matt Rybar
It's an ok store.
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July 2024 by Dezarae Nelson
Alex at the Oak Creek store was amazing!! He took his time and made sure I understood everything before I left. I left the store feeling so much more confident in my upgrade and plan!! I will come to this store for all my future needs!!
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July 2024 by Dan Clark
Phil was very helpful and communicated clearly on all of my questions. Thanks Phil!
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July 2024 by Nickie Foster
Stopped after work to get a quote and Phil went through everything step by step so I could see the cost of everything and also the discounts we would receive. Went the next day to get our service transferred over and again Phil was an amazing help. Took the time to answer all of our questions and made sure everything was working properly before we left the store. I'm definitely glad we switched and it was a pleasure to work with Phil.
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June 2024 by Phillip W
Drew and Tim were absolutely amazing!! They helped me with a very complicated service issue and got my back rolling with a new phone and they fixed the issues I was having with my phone line. Hats off to them, they did everything they could and even stayed late to make sure everything was working for me, if there’s anyone deserving of promotion, it’s drew and Tim! Thank you guys soooooo much!
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June 2024 by Gale Burckhard
We worked with Drew at Verizon oak creek. He helped my sister with transferring all info after she lost her phone. He was very knowledgeable and helped her set up and recover all info and helped set up her iPad
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April 2024 by Yousef Thaher
Didn’t answer on the phone
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April 2024 by Hunting “Hunting380”
Very helpful staff
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April 2024 by Nate
Avoid this store, they made an error on my account and actively attempted to pass the blame onto the Verizon's system and refused an ordered replacement device.To make a very long story short, I broke my phone and attempted to file an online claim and my insurance was deleted from my account. I purchased insurance when I bought my most recent phone. It took three days, 6 times at the Verizon store and a total of about 12 hours to order a replacement. The first day was two trips to the store and 2 phone calls to the insurance company where my claims were denied. I was told I had Mobile Secure, a VPN I didn’t purchase, or no insurance at all. The second day I was again told I never had insurance and had another denied claim where staff stated they could not help. I reviewed all my bills and found documentation of insurance during purchase and that it was switched/deleted in August of last year. Verizon identified the issue as from the Verizon store and explained that the store would be required to issue a replacement device. My account was updated and then instructed to reference the chat if there were any issues from the manager. I brought my laptop with the open chat and drove to the store happy that the issue would be fixed.I entered the store and spoke to Manager Tim, who read the chat and stated “I can’t give you a free phone.” I should have known from his response that this was going to be a terrible experience. I paid for insurance, it’s not free when you pay for a service. Tim, who was present my last three times in the store when I was told repeatedly that I never had insurance, found my proof in under 5 minutes on his tablet. He proceeded to print my receipt and say it wasn’t his fault and demanded I tell Verizon Agent on live chat that it wasn’t his fault and that he can’t give me a free phone. The agent told me I should work to fix the issue and remained in the store.The store manager Tim then went through my entire account, printed additional receipts, put them on the counter, took notes on them and appeared to take pictures of them with his tablet. His only concern was covering up any mistakes his store made and he provided no service, no solution, no apologies, he only repeated he can’t give me a phone and it wasn’t his fault. I at one point explained that it didn’t matter who was at fault and I just wanted something done to make it right. After 20-30 minutes, Tim advised me he found his latest proof that he wasn’t at fault and I said “I don’t give a f$%# who is at fault.” 2 days and 6-8 hours in, I lost my cool and swore once.” Tim yelled don’t swear at me and I stopped. I tried to explain that I just wanted help and he kicked me out of the store. I told the Verizon agent I was being kicked out and left before he further escalated the situation. I left my broken phone on the counter and did not realize I left it behind.The manager kicked me out of the store and made no attempts to help. After 6 hours with customer service the following day, I was told that the insurance claim would go through. I returned to the store to get information on filing a complaint and Manager Tim was again there. Tim stated he was not allowed to give any information and I had to call customer service. I asked him if he knew that the entire situation was not my fault and he stated Yes. I then asked if he could help in any way since the claim had not been approved yet and he stated No. I left to return home and finally realized that I left my broken phone at the store.I walked in and Tim said that he had my phone in the back. When he returned it to me I asked him why he didn’t tell me 20 minutes ago, and he smirked stating he must have forgotten. He could have contacted when I first left it there but that's actually customer service. This store will screw you over and call you the problem.
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March 2024 by Pam
Worst customer service, lied about plans. Manager says nothing can do. Employees lie
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February 2024 by Jamie Love
Noah greeted us immediately upon walking in and let us know he would be with us shortly. He was so professional and kind! He was able to fix an issue for us that we were not able to resolve over the phone. I can’t give enough kudos for his professionalism, his promptness and his kindness!
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January 2024 by Joey Hansen
Verizon has been nothing but good. I just wish they would be a little cheaper in regards of phone services. Otherwise I will have stayed with them but they have nothing but great customer service
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January 2024 by Machelle Williams
I'm here in the store David the store manager is very mean. He told me to leave the store as well. I did nothing wrong. He attacked me as soon as I walked in the store. I want to put in a complaint. I asked a tall skinny guy with glasses to help me instead he refused. I've been in the store several times always they were respectful. Until I came in today.
