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November 2023 by Dana Dunlap
I've had the privilege of having Autumn do my hair for quite awhile now, and my hair has never been in better condition. Autumn herself is an absolute delight.
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October 2023 by Radmila Radovanovic
Great customer service. However, more professional experience could be used. I booked my wedding hair appointments here and unless a lady of mine was booked with a high experience stylist, their simple hair do was difficult to work with. Just be sure to have a hair trial with one of the stylists that have many years of experience if you wish to go here.
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October 2023 by red hellix
Zero stars, horrible experience here and I will not go back again. I told the stylist multiple times (and even showed her pictures of what I want) that I wanted blonde highlights, cool tones, not dark or warm brassy color at all. I walked in with highlights to begin with and walked out without any at all! And my hair was still super warm and just bad. She used a toner on my hair, then called someone over to check the color and they said go darker and warmer. Well, who knows what went wrong, but after I saw my hair when I sat down after getting it washed, I said it was really dark and I don't see any highlights. I was told oh it's just because it's wet. Yeah right. After drying I said where are the highlights? It's not what I was expecting at all and wasn't happy with it. She called over someone else (the same person who told her to use a warmer toner) and she proceeded to 'man'splain to me what highlights are. I said I UNDERSTAND HOW HIGHIGHTS WORK AND WHAT THEY ARE, so she told the stylist to take me over to a different mirror with different lighting (as if that would make a difference!). I said multiple times throughout the process what I wanted and that it was too dark and everything but all I was told at the end was to call back and they'd give me a 'discount' on highlights. NO, JUST NO...and did I mention this was about FOUR HOURS LONG....so in the end I walked out of there with basically not even my original highlights, and a trim that cost 10x as much and was 20x as long to do.Services: Haircut
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October 2023 by Love Doggs
I've had bad haircuts for years. Two days ago, I booked a haircut service with Kay. The cut is excellent. Great service, knowledgeable and 1000% recommend Kay! Thank you Kay!
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September 2023 by Sandy Wahl
While I knew the costs were higher than a typical salon I didn’t know that they would charge you based on a stylist level. I went in for a simple haircut, no wash or blowout. Stylist was friendly and trimmed my hair, 10 minutes later I get charged $60.00. There are other salons out there that charge reasonable prices….no one should pay a premium for standard service! Costs of service should be determined by complexity of the service, not the skill of the stylist. Shame on Roots Salons for this deceptive approach to their business!Service: Haircut
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July 2023 by Katylin Wolak
Julia is amazing! I always leave happy. She does an amazing job with my hair, and my eyebrows. I’m going to miss her amazing service and her bubbly personality.
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July 2023 by Becky Winkler
I love going here. I get my hair dyed about every 6 weeks to make sure my roots are covered. The price is a little high but I've gone to cheaper salons and you definitely pay for what you get. I gladly spend the money here because I know I'm walking out with what I want. The people are also nice and willing to let me chat their ears off during my appointment:) Couldn't ask for more.
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July 2023 by Christine R
I made an appt for my then 8 yr old daughter and got an appt with Julia. I may have called a few times before to warn them about the knotted mess of long hair that was coming in. My daughter refused to cut, and comb her hair at the time... We came in and met Julia who instantly was amazing and really helped do anything she could to make my daughter feel comfortable. We left with a beautiful, shorter cut that my daughter loved and has maintained wonderfully since that first appt three years ago. Julia has been such an amazing find- I have now been going to her as well, and she is now doing my sons hair too. Everyone knows how hard it is to find the right stylist, and we have been so lucky to have her!! She has such a calming, pleasant demeanor, and always goes above and beyond for us!!Services: Kids' cuts
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June 2023 by Amanda Kissinger
Kay is a wonderful stylist! Super sad that I'm moving and have to find someone new:( great setting and service! Never had a bad experience here
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May 2023 by Amal L
In summary, they need more professional training. Without bringing up names or going into unnecessary detail. I think it goes without saying that if a professional cannot symmetrize two braids one on each side of the head and needs help or repeats the same mistake 5 or 6 times with half of the head being lose and the other tight; and if three artists couldn't do the same job then we know there's an issue. I told her to stoptrying and left completely unsatisfied and took my daughter to a her event in a messy style and I told them I wanted her to feel beautiful today. I'm shocked they even charged me after ruining my daughters hair and me expressing my dismay multiple times with a clear rationale and visualService: Hairstyling
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March 2023 by Tiffani Rogers
I had a haircut, not even an inch taken off (which is what I asked for, at least an inch and long layers)I was shampooed, asked how I wanted my hair styled to which I said no style. The lady walked me back to the chair with soaking wet hair, put gel in and started blow drying my hair....clearly she didn't listen and was extremely rude....$150.00 later and I will never go there againService: Haircut
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December 2022 by Percy B
I have been to Kay quite a few times before and she always does such a wonderful job. I usually come in for alternative cuts, previously a wolf cut and now tomboyish sidetails, and I love what she does every single time. This past appointment all I had was a drawing showing what I wanted (the sidetails/short in back) and she replicated it PERFECTLY!! I am in LOVE with my hair and I can't wait to go back!Services: Haircut
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December 2022 by melissa b.
Tbh it was over priced! Wrong price advertised and I was angry. You cannot advertise a Black Friday sale at 30% off total for new appointments and then charge more to begin with. The highlights were listed at 141.00 the color corrector was 36.00 and my total was well over 200.00. I did not get my discount for Black Friday and was charged more than quoted. You obviously pay because there is no other choice.... Truly think I was scammed. I didn't get a receipt because it wasn't offered and I paid in cash. Thinking I will go elsewhere and deciding if I should make a further complaint to the better business bureau. If this happened to me I am sure it has happened to other clients. Someone has to be the one to speak up.....
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October 2022 by Connie Lynn
Quick and kind! Great for a first haircut and will go back. Glad to have a discount on products, service pricey but she did a great job!
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October 2022 by Tracy K.
I tried Roots for the first time and was not at all impressed. My stylist listened to what I had to say, made some suggestions and although the hair cut turned out fine, I don't love it and I felt like I didn't much matter after a little bit. My stylist had someone else take over my blowout (couldn't tell you who..they never spoke to me) to speak to another customer and I just felt like as a whole, to the people who work there I was just pretty much invisible. They talked me into their rewards program but it was a waste of $15. I don't intend to go back. The service (and I use that term loosely) is definitely NOT worth the $70 they charge for a haircut.
