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January 2024 by Muhammad Howard
I am new to the area but as a person who wears suits everyday, I needed a dry cleaning service I can depend on. I found the service at Lily’s to be good and the people friendly and welcoming.
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December 2023 by Sara L
Terrible customer service. I recently went to Lilly's cleaners for alterations as my regular alterations placed was temporarily closed and I needed pants hemmed for an event. I went to pick them up as soon as the store opened at 8a (trying to make it to work on time) only to arrive and the doors were locked and sign was off. I waited outside for 5 minutes while I saw someone at the back of the store. So I knocked on the door, called twice, and still they did not come to the door to open it. I started to walk away at 8:10a and finally a woman who was only helping out, let me in and said she couldn't help me but would make a phone call. She told me someone would be in in about 5 mins. Finally about 8:15 or a little later, the owner or manager showed up but never apologized for being late. I let it go as everyone has a day like that. Then she started to proceed to provide the pants and ring them up. I told her I wanted to try them on first before paying. I did, and noticed that 2 of my 5 pairs of brand new, perfectly pressed dress pants were completely wrinkled. As I brought them back up front, I calmly mentioned to her that overall they were good but that for $22 per pair, I wouldn't have expected my pants to be so wrinkled. She sharply told me that I didn't pay for pressing and that is not included in the hemming and that wrinkling occurs because they have to move the pants around while sewing. I said well I have never had that problem at other places. She rudely said to me well then "maybe you should go other places" and was very dismissive of my concern. After paying a lot of hard earned money to finally purchase these pants (which were much needed after I had my daughter) and a fortune to hem them, I would have at least expected a little customer service kindness like I'm sorry for being late or an I'm sorry they were wrinkled in the process, but I got nothing but an attitude and wrinkled pants. Never again, can't wait to go back to my other seamstress at Suzie's.Very kind and always do a great job. Save yourself the trip and "go some other place" because they really don't care.
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November 2023 by craig mackinnon
Nice establishment with very good, prompt, and friendly service. Will return when I need alterations.
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September 2023 by Cortney Becker
I drove 30 minutes to have a suit & shirt pressed per a customer recommendation. Since I made a bit of a trip, I was happy to pay a little extra for express service so I could just sit and wait for it and not have to drive back and forth. I accidentally came into the shop while the crew was at lunch, and even though I was happy to wait, they were super accommodating and got it done right away for me anyway.
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July 2023 by minnstar 13
Very nice and they clean leather jackets!!
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May 2023 by Lizzy Swiger
Just had my coat dry cleaned there and thought it was very overpriced for just a dry cleaning service while my stain did not manage to come out.
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November 2022 by Patrick R.
Went to Lily's for the first time to have a handmade coat that my mom made for my daughter who was passing it on to her daughter it needed a good cleaning and some repairs they by far exceeded my expectations!!!!! Would recommend them highly!!
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July 2022 by Ehab Mousa
They do an amazing job over there, was able to remove deep stains from the 90’s! Best dry cleaners in the Midwest by far!
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April 2022 by Aaron Menzer
Stellar service every time I go in. I get my suits and shirts dry cleaned every week and they are so helpful and accommodating. By far the best experience I have ever had in my years of getting dry cleaning done.
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August 2021 by Katie Belmore
best dry cleaners I have ever been to! the man who works here is incredibly nice and very fun to talk to. please bring your clothes here for anything!! he will do whatever he can to help youService: Alterations
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June 2021 by Melissa Walling
Stopped in to Lily’s this afternoon with a ripped pair of my favorite dress pants. I was so distraught that I might lose another pair of work pants. The kindsest gentleman stopped what he was doing to help me get them fixed. He didn’t even charge me for sewing them up. My dress pants were fixed and I was able to take them home right away! It was such a nice gesture that was greatly appreciated.
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June 2021 by Panqi Chu
Never never nevet go to this place!!!! I sent my down jacket for dry clean service and they damaged my jacket. Their service is very unprofessional, never tried to help solve the problem but just put responsibility and fault on us. They are so rude especially the lady, she even yelled on us. They can do nothing but just damage your cloth. Do not believe they can clean your clothes because they are such unreasonable. Last we decided to leave because it is no use arguing with the people who won't see reason.
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March 2021 by Melissa M.
Stopped in to Lily's this afternoon with a ripped pair of my favorite dress pants. I was so distraught that I might lose another pair of work pants. The kindsest gentleman stopped what he was doing to help me get them fixed. He didn't even charge me for sewing them up. My dress pants were fixed and I was able to take them home right away! It was such a nice gesture that was greatly appreciated.
