-
July 2023 by Steve Gyldenvand
Incredibly bad pharmacy service. I had them fill a new prescription last month, and instead of filling the 90 day supply as prescribed, they filled for 30 days and put me on an auto-refill without asking if it was okay. The day I ran out, at 5:05 pm I got a notification that my refill was ready for pickup. That was Saturday. Went to pick it up first thing Sunday morning, and the store was open, but the pharmacy was closed. So, I'm going a day without my med. Great service, Walgreens.
-
May 2023 by American Lady
Zero stars should have been an option!!!! If you want to deal with dingbats running the pharmacy, then here is the pharmacy for you!!! Not only that, but they are extremelyyyyy rude!!! They treat customers like dirt!!!! They even tell customers to go elsewhere for prescriptions!!!! And, I have never witnessed them actually admitting to their own mistakes!!!!! In fact, they defend the employees who make mistakes and they tell customers to go elsewhere!!!!! Also, they are complete control freaks over when they let customers get prescriptions. I cannottttt believe these narcissists are in the service industry!!!!!!
-
May 2023 by Courtney Peterson
If I didn’t have to give a star I absolutely wouldn’t. This is the worst pharmacy there is. They constantly try to gate keep and control when a person gets their medication even tho the refill is sent in to be picked up around the same time every month they constantly think they can control when a person gets their meds, all they do is hand it out that’s it pretty simple. Just about every single one of them is very rude and doesn’t know how to act in a professional manner. They’ll even threaten to “call police” on a person sitting in line waiting to pick up there prescription no cars behind them theyve had over an hour to have the prescription ready when you show up to get it when they tell you too it’s still not ready and they say they’ll call the police if you don’t go sit some where else for 5 minutes it’s unbelievable this place is absolutely horrible if you can go to any other pharmacy I would highly recommend it say yourself the frustration and headache
-
March 2023 by Kelly Rae
The employees at this particular Walgreens pharmacy are thee rudest, most condescending, bad attitude, awful customer service people you will every have the misfortune to come across. My jaw dropped when I overheard the way the pharmacist, or pharm tech, or whatever she was, talking to a customer one afternoon. Come to find out a few weeks later, when it was my turn, she was not simply having a bad day that one day. If you pay attention, these women are almost always like this to everyone they encounter. Could they be anymore obvious they don't want your business? If you can, by all means, take it elsewhere. Give these women a break. They clearly don't want to help you there. So give them what they want. Er....don't want.
-
February 2023 by Michelle
The customer service in the pharmacy is absolutely horrific. Every customer doesn't need to know that the staff members are having a bad day. I have been in there three times this week, trying to get my medication, and every time they have been extremely rude, negative, and still have not released my medication which I've had no problems getting anywhere else in the entire duration that I have been on it. They have refused to process my insurance and despite what the insurance company says they still will not follow protocol. I am a healthcare provider. It is extremely unprofessional and inappropriate to treat customers / patients the way that these staff members have treated me upon every interaction with them. When I have gone and talked to them face-to-face they have been absolutely awful to me. The technician told me that my insurance "sucks" when she could not figure out how to read my insurance card for the information. Next day I called and spoke with them while I was driving an hour out of my way to go pick up my medication and the woman hung up on me after leaving me on hold for nearly 10 minutes. I went to the pharmacy and talk to them face-to-face again and the woman at the drive-thru window was absolutely appalling. She was argumentative, kept talking over me, and claimed that I hung up on the woman while she was trying to tell me that my insurance was a complication. I will never recommend a single one of my patients use Walgreens, and I will be contacting corporate about these issues. The lack of professionalism from this Pharmacy is unacceptable. Do better, Walgreens.
-
February 2023 by Michelle R
The customer service in the pharmacy is absolutely horrific. Every customer doesn't need to know that the staff members are having a bad day. I have been in there three times this week, trying to get my medication, and every time they have been extremely rude, negative, and still have not released my medication which I've had no problems getting anywhere else in the entire duration that I have been on it. They have refused to process my insurance and despite what the insurance company says they still will not follow protocol. I am a healthcare provider. It is extremely unprofessional and inappropriate to treat customers / patients the way that these staff members have treated me upon every interaction with them. When I have gone and talked to them face-to-face they have been absolutely awful to me. The technician told me that my insurance "sucks" when she could not figure out how to read my insurance card for the information. Next day I called and spoke with them while I was driving an hour out of my way to go pick up my medication and the woman hung up on me after leaving me on hold for nearly 10 minutes. I went to the pharmacy and talk to them face-to-face again and the woman at the drive-thru window was absolutely appalling. She was argumentative, kept talking over me, and claimed that I hung up on the woman while she was trying to tell me that my insurance was a complication. I will never recommend a single one of my patients use Walgreens, and I will be contacting corporate about these issues. The lack of professionalism from this Pharmacy is unacceptable. Do better, Walgreens.
-
January 2023 by Michelle Reiche
The customer service in the pharmacy is absolutely horrific. Every customer doesn't need to know that the staff members are having a bad day. I have been in there three times this week, trying to get my medication, and every time they have been extremely rude, negative, and still have not released my medication which I've had no problems getting anywhere else in the entire duration that I have been on it. They have refused to process my insurance and despite what the insurance company says they still will not follow protocol. I am a healthcare provider. It is extremely unprofessional and inappropriate to treat customers / patients the way that these staff members have treated me upon every interaction with them. When I have gone and talked to them face-to-face they have been absolutely awful to me. The technician told me that my insurance "sucks" when she could not figure out how to read my insurance card for the information. Next day I called and spoke with them while I was driving an hour out of my way to go pick up my medication and the woman hung up on me after leaving me on hold for nearly 10 minutes. I went to the pharmacy and talk to them face-to-face again and the woman at the drive-thru window was absolutely appalling. She was argumentative, kept talking over me, and claimed that I hung up on the woman while she was trying to tell me that my insurance was a complication. I will never recommend a single one of my patients use Walgreens, and I will be contacting corporate about these issues. The lack of professionalism from this Pharmacy is unacceptable. Do better, Walgreens.
-
December 2022 by amanda duenes (Panda)
Everytime I come to New London after seeing my doctor the wait times are 1hr - 3hrs. A lot of the girls I had at the drive through were rude and crabby many times to my husband, my aunt and myself and I work in nursing this is unacceptable. I just explained I'm from out of town I live 35 min away, and I couldn't believe it the lady at the window told me, "It's not their problem that I live far from town and me driving through the drive-through a second time is not going to speed it along." That is why my husband switched to Walmart pharmacy and I will be switching myself. There is no reason for the rudeness I would never talk to someone like that.
-
December 2022 by amanda duenes
Everytime I come to New London after seeing my doctor the wait times are 1hr - 3hrs. A lot of the girls I had at the drive through were rude and crabby many times to my husband, my aunt and myself and I work in nursing this is unacceptable. I just explained I'm from out of town I live 35 min away, and I couldn't believe it the lady at the window told me, "It's not their problem that I live far from town and me driving through the drive-through a second time is not going to speed it along." That is why my husband switched to Walmart pharmacy and I will be switching myself. There is no reason for the rudeness I would never talk to someone like that.
-
December 2022 by Alisha Bachman
Below is the complaint on their main website...This pharmacy needs help. They are rude and unwilling to help anyone. Please go read the Google reviews! They don't lie. I called them today to ask why my son's prescription still hasn't been filled. She said in an annoyed tone'ugh they only stay on the shelf 10 days' I said to her, well they have never been filled, my doctor called them in 10/17/22, it's 11/1/22 some people can't wait for their meds. This girl that answered the phone was then all of a sudden very nice when she realized it was their fault! She said they would be ready tomorrow. But now my son has to go without meds because they change the store hours all the time and they don't open till 9 am, I work I can't get them. I work 7am - 5pm, well they are only open now 9am-6pm. Umm most people are at work??!!! This is not the first time this is the worst WORST Walgreens I've been to. Please go read the reviews about the judgemental employees who need an additude adjustment. All of the employees are rude and something needs to be done... I'm leaving this pharmacy after this and will drive out of my way to another one! I will also be leaving another terrible review on Google!I dare someone reading this or on what ever team reading this call. Ask dumb questions, see how they react... You'll be surprised!
-
December 2022 by Jim Knuth
Worst pharmacy ever. They just close on random days with zero notice because the can't appropriately staff a pharmacist. So if you waited to pick up your scripts on Saturday (your day off)...too bad for you. Now you have to go without your medication due to their malicious incompetence.
-
November 2022 by Paul Baumgart
Terrible SERVICE!!. The lady was rude!! And not helpful. I needed amoxicillon and her response was... well what kind?? I am not a doctor so i wasnt sure. She told me that the appleton walgreens needed to call them. When all she needed to do was look up his name.This is my 3rd pharmacy i went to in order to help my son which has rsv and an ear infection. I am in shock that is how she treated us
-
October 2022 by Lesia Scharbarth
I appreciate your business, but Walgreens really needs another store here . You are always so very busy . Standing in line for 40 minutes is ridiculous, and the drive thru is not much better . I know you're short staffed , but it is so very inconvenient.
-
October 2022 by Mary Huebner
Pharmacy staff are stressed out, hurried, rude to customers and quick to give you an answer without listening! Pharmacy Manager, Nikki, is a poor example of customer service and the flaw feeds to staff‘s attitude! Bad behavior is apparently tolerated. It empowers them and gives them authority while we are a bother with a phone call when 5 people are standing in line! I was told that last week! Felt totally unimportant to them when checking on my meds for a critical condition I was having! Well, I am important and I’m letting everyone know how you treat others…absolutely terrible!
-
September 2022 by Dan the lawnmower man
Went today to pick up a prescription that is absolutely needed. And wouldn't be filled until today. Get. There to find out they are closed.. No notice no fill early so someone can have what they need for the long holiday weekend.. So done with this place..