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August 2024 by Lee
Just wanted a minute of her time to help me figure out my package. She wouldn’t even let me explain that it was a priority envelope. Just laughed and said it could be up to 30 days. Long story short I called Berwyn IL post office where my envelope was last tracked, they were able to find my very important envelope. So glad someone else was able to help me.
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August 2024 by Tera Greetan
Everyone there is very friendly. I’m willing to help you with whatever you need certain points of the day. It is really busy but they accommodate you very well. It’s worth the wait because they Have very good customer service there. That is my go to post office.
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May 2024 by Sky Owl
I received a notice from the carrier that there were issues with my mailbox. The notice indicated my box needed to be raised, securely fastened and level. It also indicated I needed to correct these issues within two weeks or they would stop delivery of my mail. Upon measuring, I discovered my box is indeed at the correct height (41"), it is securely fastened but does have a slight leave backward.
I called to talk to the post master, Nicole, to get clarification and ask about a possible timeline extension. As a single parent of two, a business owner and the main caregiver for an elderly parent who lives 45 minutes away, replacing a mailbox system is not able to be addressed in a two week timeframe. And regular mail delivery is essential for my business to continue.
I was told Nicole wasn't in but would call me back the next day. Understanding everyone is busy, I decided to try to call her back the next day since I hadn't heard from her. I was told again Nicole wasn't available, so I spoke with a supervisor, Viviana.
I felt "handled" by Viviana rather than listened to, but I remained pleasant. She wasn't able to answer several of my questions though and I could hear someone else coaching Viviana about how to respond. After saying goodbye, Viviana didn't hang up right away, and I heard her say to whoever was coaching her, "Yeah, she knows how to work the system".
I think navigating life is difficult enough without mean-spirited assumptions like this being made. I am a customer, trying to comply with your requirements in order to continue mail service, while balancing a very busy life.
Viviana, please be kinder, more understanding and considerate, and do not assume that just because someone is asking questions, they are "working the system". It was a hurtful and untrue accusation to make.
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April 2024 by Joshua Paff
These crooks refuse to leave our packages at our home and leave pink slips instead. Constantly having to run to the post office to track down our mail. As a tax payer, I expect better. I will be filing a complaint with our local representatives, this needs to end immediately.
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March 2024 by C Allen__ Industry
They are doing a lot better job. Positive, glad some people are not there no more.
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December 2023 by Maggie Jennings
Anyone have an actual number for this place? I ordered some things to my post office in New London, Ia and it went there instead.
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February 2023 by Mystical
Great workers and I go here all the time.
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September 2022 by Boon Mee lee
Anyone else tired of having to call the carrier to comeback and retrieve a package that was delivered to the wrong address or wrong box key?. Been living at my address a little over 5 years and almost everytime I have a package come in through USPS I have to deal with this stupidity. Please USPS!, Hire a competent staff who can do the job correctly or train them how to do Their job correctly, this issue should not be ongoing for 5+ years.
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January 2022 by Real Reasonable Reviews
Anyone else tired of having to call the carrier to comeback and retrieve a package that was delivered to the wrong address or wrong box key?. Been living at my address a little over 5 years and almost everytime I have a package come in through USPS I have to deal with this stupidity. Please USPS!, Hire a competent staff who can do the job correctly or train them how to do Their job correctly, this issue should not be ongoing for 5+ years.
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January 2021 by Donkeys Everywhere
Horrible service lady started going postal because i needed a few of the shipping boxes they had at the kiosk. Called the post master hes New told him maybe they should put up a sign if they cant give out boxes. He has an attitude and hangs up the phone.
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May 2020 by Chad Comers
Horrible service lady started going postal because i needed a few of the shipping boxes they had at the kiosk. Called the post master hes New told him maybe they should put up a sign if they cant give out boxes. He has an attitude and hangs up the phone.
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March 2020 by Tom King
They are always helpful and welcoming
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November 2019 by Tammy Brown
Post office does not ensure delivery of mail. I sent payment for a bill from New London to Waupaca on August 26th. Payment reached its destination Oct. 8th.
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November 2019 by Greg
Limited parking
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November 2016 by nick gorges
Great employees and fast service A++++
