-
January 2024 by Em R.
I’ve always had a good experience here. Sometimes there’s a line, but rarely as long as anywhere else, and the ladies are always smiling and sweet.
-
November 2023 by Mike Brzezinski
Fast and stress-free
-
July 2023 by Chad Witty
Terrible service, the old clerk, Dan, is very snotty, he acts like a trashy mcdonalds employee. you work at a post office buddy lower your ego.
-
May 2023 by Stefan Cutilo
This post office has been good to me. I deliver many packages daily and this post office lets me unload packages at the dock instead of walking in and out 20 times. Staff have always been friendly to me I've never had an issue like the other commenters here. Also haven’t had any packages go missing that I dropped off here so I’ll continue to come here.
-
February 2023 by Mario Vazquez
Letter and standard package delivery is good enough. The problem is with signature required items. Was in the house and post worker never knock the door or ring the bell. There was a car outside that suggest there is a good chance someone was inside, and whoever it was, simply left the not available note in the mailbox by default.And then they ask why people instead of backing them up, end with UPS, FedEx or any other that would actually ring that bell.
-
February 2023 by Leah Deml
Really terrible post office. They Have lost several pieces of mail on me. Just recently I sent one parcel without a tracking number on Jan 30th. New employee processed it. Package Didn't arrive by 2/6. That's 7 days for paper package to go from New Berlin to MKE!!! Ridiculous. Called post office. Rude male employee screamed at me that it was probably destination that screwed things up. Not new post office employee. He proceeded to tell me that without a trace # I can't rely on the piece getting to its destination. Apparently you must spend 10 bucks to ensure something can be delivered a few miles away. I asked what recourse are. Yelled at me he spent enough time on my issue. He doesn't know and it's not his problem. Awful service. I think if you are giving a customer bad news....be respectful and not horrible!
-
February 2023 by Nancy Azpeitia
Excellent costumer service and friendly staff. Jennifer and Carmen answered all my questions and were very helpful on the process on obtaining passports for my kids.
-
February 2023 by Savannah Neu
This post office, in particular, has lost packages on three separate occasions out of the four times they've been the primary delivery system.
-
February 2023 by Lynn B.
I wouldn't call the counter clerks particularly "friendly", but they are efficient and knowledgeable.
-
November 2022 by Jace Krocka
worst customer service i've ever had- i almost never leave bad reviews but this place is so bad that I had to.
-
August 2022 by Sarah Sepulveda
A person answered the phone right away, gave me correct and helpful information, and when I went there the clerk was pleasant and extra helpful.
-
July 2022 by Athanasios Skodra
If I could give negative stars I would. And if I gave all examples of their horrible service and incompetence, this review would be a book. I have dealt with post offices all over the country for my residence and business. And, New Berlin, is hands down, the worse I have ever dealt with. In every aspect. Their delivery, attitude on the phone (if they even answer it), and if you go down there in person, be ready for the most rude people you have ever met (and I could overlook the rudeness if they resolved any issues. But you are lucky if they do. And they don't even pretend to give a you know what. Not only that, they seem to revel in not having any answers and your frustration.). It's infuriating. They are so bad, that I have spent more on a product, because the cheaper place insisted on shipping with the USPS. You can track it across the country. But once it arrives in New Berlin, all bets are off. It's insane. And it's been this way for YEARS. I never leave bad reviews. But I just had another massive waste of time infuriating experience there AGAIN.
-
July 2022 by Mya Sparacino
If i could give zero stars, I would. Horrible customer service and the workers are beyond rude.
-
May 2022 by Andy Haros
What good is a phone that nobody answers? Been holding half hour to lodge my complaint. Worst service bar none. The worst!
-
April 2022 by Shelly
Terrible customer service. We can always tell when our normal delivery guy is off because our packages are delivered with care. The normal guy just leaves them laying on the side of the road in all kinds of weather conditions. We've gone in and complained several times but they don't seem to care. What they've told us is they know hes a problem but they are "waiting for him to retire"
