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January 2024 by Paula Danner
Wilson and his team have gone above and beyond in helping my elderly mother with her banking needs. I HIGHLY recommend this bank.
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May 2023 by Mike Landry
I went to my local branch on a Friday at 1pm to withdraw $200,000 from my money market account to put into my business payroll account. The teller told me that she could not give me my money because she would need a manager’s approval and the managers only work a half day on Friday. I saw only two employees in the bank (2 tellers). The teller tried to make phone calls for twenty minutes finding a resolution and could not. I am furious that they decide if and when I can have my money.
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September 2022 by Elizabeth Schulz
Very helpful and attentative
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April 2021 by Garrett Ponciroli
This location is convinent for getting cash on the way back from the grocery store. The ATM now allows you to select how many $50 bills you want and if you want smaller denominations. I never went inside even before the pandemic since the electronic banking is free and convinent. The branch should assign someone to police the property for litter. It is looking trashy right now.
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January 2021 by steven thompson
If u have us bank don't come to the one on national I don't know what so hard to have more employees here so they can open all 4 lanes this is amazing how they run this location
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June 2020 by Amy Kaboskey
I understand no lobby service, but drive through hours from 9:30 am to 4:00 pm seems ridiculous!
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November 2018 by Timothy Devlin
I own my own business and am finding out how their hours affect my hours and not in a good way.
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September 2018 by Shoogy Bee
The drive-through ATM at this bank gives 20s and 50s. Many businesses do not accept 50 dollar bills, so if I use the ATM after hours or on weekends, I have to go to a grocery store to exchange the 50s for smaller bills. Very inconvenient.
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December 2017 by Shannon Alberti
Always friendly and fast service!
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December 2017 by Erica J
After waiting at Associated Bank for an hour, I decided to come here. I was helped right away, we didn't even sit down and we were helped! Excellent customer service! Explained everything very well, Thank you!
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September 2017 by Zach Ewert
We use US Bank for our personal and business. One thing learned from them is they are just after making money off you. Bad service and will just rip offs. Will be switching banks as soon as I can
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March 2017 by Rebekah Harter
The customer service is always amazing.
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February 2017 by Moto Hobo
Awesome customer service!! The lobby is very clean, and Tyler was very helpful with answering my banking questions.
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May 2015 by Shawn M.
I didn't like that a teller treated me like I was stupid. I made a deposit via the drive through. I was only depositing some cash. I didn't have a deposit slip so prior to leaving the house I wrote all the necessary info a piece of paper. After sending the money through, the teller sent back a deposit slip and said "I need you fill out a deposit slip because it needs your handwriting". I have no problem filing out the slip, but what I do have a problem with is knowing the hand writing claim is complete BS. I asked her "Well, what if my mother was depositing it for me, you wouldn't put the money in my account because it's not my handwriting?" Her response. "I'm sorry, I should have worded it better. It can't have our handwriting on it" ok... This is complete BS as well. There is no department or company monitoring and learning employee handwriting in case they fill out a slip for a customer. Just be honest and say "Sorry, we can only accept our deposit slips, would you mind filing out the one I sent back?". I know the teller just didn't want to do it and I probably annoyed her with my homemade slip, but that's no reason to BS me. Keep in mind no money was being taken out, this was a straight deposit, no account signatures required. It probably sounds petty of me, but with how much money banks make off my money they better treat me with a little more respect than this. Just be straight forward and honest. Sometimes your customers are more intelligent than you think.
