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August 2024 by jamey rehm
Purchased A truck from a dealer that had an existing Jasper transmission installed at 77,000 miles. I purchased the truck at 138k in which time the transmission went out within 500 miles of purchase. Put 2nd Jasper transmission and it went out at about 51,000 miles. Of course, now we are 6000 miles over the warranty so nothing can be done. 3 TRANSMISSIONS IN 106,000 Miles!!!!! This is almost criminal for the price of these things. how they are still in business is beyond me.
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August 2024 by Jayson Phommavongsa
We've used Jasper in the past. And won't be doing business with them again due to transmission failure 3 times mileage were under 15k miles difference between exchange and warranty swap out and all within warranty period. Unfortunately, transmission warranty only applies to original purchase date. We as a shop now eating the cost of new transmission from another vendor. We've found one that is more reliable and had better warranty than Jasper is offering. Don't choose the same mistake we made. Shop another vendor for more reliable remanufactured transmission and better warranty. Remanufactured Transmission for 2014 RAM Promaster. 62TE Transmission.
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March 2022 by Steve Jambor
Got a Rear Differential for a 2002 Explorer installed. After 5 months the differential started making noise while driving. Called Jasper and Tom recommended to do a Drain and Fill of the differential and add friction modifier and drive for week to see if noise goes away. The noise did not, and Jasper agreed to warranty out the differential and sent a new one. They declined labor warranty according to Tom stating they boil tested the fluid and it had water in it??? After asking how they thought water got in it, Tom stated it could have been through a breather tube? If that was the case, then it's their design issue and this differential is a carrier style with no breathers? After another phone call back, they still denied labor coverage stating water in the brand-new fluid!!!A month after the differential was warrantied it started throwing fluid from the pinion seal and that had to be warrantied also!!!!After decades of using their products which they don't make anything for current vehicles, they don't stand behind their product and their products are made very poorly!!!!!I will not recommend their products or poor customer service to anyone anymore!!!!Service: Transmission
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October 2019 by John Rice
Recently we purchased a marine engine from jasper. After the engine was completely installed in the boat we attempted to start the engine before launching the boat to make sure all was good. This is on a 30+ foot boat so it needs to be launched by a Travel lift. At the test start the starter would not engage. After a few hours of troubleshooting it was determined one of the holes to mount the starter had been repaired and the starter would not align properly to the flywheel. We had to remove the engine and start over. The engine swap on this boat is a 40 plus hour install. Jasper would only offer 20 hours reimbursement at a reduced rate. There rep said we should have purchased the additional warranty. I would understand this if the boat was in the water and hours on the engine. This boat never launched. Engine was bad off the pallet. Zero run time.
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June 2019 by Brian Holzman
These guys are so friendly. Easy to work with and knowledgeable about their product. It's been a pleasure to work with Mark and Taylor.