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March 2024 by Krystal M.
Firestone will never receive my service again because of this New Berlin location. We requested all new brakes (hoses, master, boost, etc.) To be able to pull our new trailer because these were the original 1997 brakes. A proactive measure and it turned into almost a month of back and forth due to their terrible work. The associates at this location are so disrespectful about our dissatisfaction and blamed it on the vehicle being old. BUT IT WAS ALL NEW PART and who puts zip ties on a new break line that rubs on the fuel line. We asked them to correct their mistakes and ended up having the new front caliber locked up going 70 on the HWY with our child in the vehicle. We went back and told them why, they keep the vehicle again (with no updates unless we call) but continue to say the vehicle is old. Please note I will never go to firestone since they took away my safety and brushed off my complaint to corporate (who closed my request without speaking with me) about my child's safety like it means nothing to them. I will never recommend firestone to anyone and will pay more to go anywhere but here.
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February 2024 by Sally Borchardt
I'm always greeted when I come in for my appointment. Kevin M explains all information to me and I ask questions to Kevin. He always answers and puts my worries to rest. Great service by all who work on my car.
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February 2024 by Joanne Thompson
On a very busy day with wind chill of minus 26 degrees, this establishment was able to fit me into their heavy schedule. I was happy to wait in order to drive away with new brakes. I had called 2 other auto repair services, of which one did not respond at all, and the other responded 2 days later. It was so busy, that there were not enough chairs in the waiting room, but no customers became impatient or complained. I was impressed with the professional demeanor of the employee who kept me apprised of the work progression on my vehicle. Highly recommend this Firestone location.
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December 2023 by Linda Anderson
They called and told us the tire was done. We tried to call to make sure they were open at 6:10 but no one answered so we thought they were busy since the hours on the website say they are open until 7. We went there around 6:45 to pick up the tire and the door was locked. This is not the first incident my friends and I have had with this Firestone dealership. If the store is not open until 7 why not change the website? It would cause a lot less frustration for customers. Very disappointing
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December 2023 by Marzieh Karami
I booked an appointment for Saturday at 4 pm. When I showed up, the shop was closed even though their working hours is until 6 pm on google maps.
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October 2023 by Benjamin Waraksa
Made an online appointment on Friday for Sunday. Showed up at 901am store wasn't open light weren't on but employee was there. Waited 10 min another person showed up than lights turned on. Was greeted with an additute saying he couldn't help me for a simple tire rotation appointment and to look at tpms sensor they replaced November of last year. Had to call 2 other locations to get it in and they still disnt replace the tpms sensor said they didn't have it in stock how is that possible. To top it off they said they did rotation and when we picked up car they didn't rotate the tires as they said. I'm done with firestone and am canceling the credit as well
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October 2023 by Lea Waraksa
Firestone is so horrible. Everytime I make an appt at this location and come to drop off my car, they say they cannot do it. Had an appt today, and Kevin said they arent open for business today because a technician called in. Which I can understand, but was treated very rude and he had an attitude. Would highly suggest taking business elsewhere!
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August 2023 by Mariah McClendon
Got my car in FAST both times. Called after diagnostic and before they proceeded to do any type of work. I'm from NC so convenience was key, they're also right next to panera so I could grab lunch/dinner while waiting. Great customer service through and through.
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August 2023 by Ken Pfeffer
Firestone is a very upstanding co. Great prices and excellent customer service. They took my used oil and an old tire for recyclingServices: Tires
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August 2023 by Lauren Weizenicker
Convenient but a no from me. They’ve always got me in quick but couldn’t always tell me what was wrong with my car. They told me the “purge valve” needed to be replaced so we did replace it. $400 later… my car was still making a noise that they said “wasn’t there”. I took it elsewhere to get looked at and told them what was going on and how I just got the purge valve replaced. The new place unhooked the purge valve right in front of me to prove my car was still making that sound even without the purge valve connected. Waste of time and money.
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July 2023 by Drew Hinrichs
I made my appointment at 10:30am for same day tire replacement at 3:00pm. I took my car in at 2:30pm and was out by 4:15pm. The service manager Clayton was very helpful and talked me through all the work that was going to be performed. The price was the same that I was quoted. I had mentioned a free alignment check coupon, and he said they would check it. I agreed to pay for an alignment, if the technicians deemed that it needed one. They said it didn’t need one, and I wasn’t charged for one. This was a sign of good business practice and honesty, they very well could’ve just charged me but were honest and upfront about it. Overall I walked away paying my quote and I was in and out in a timely matter. Great experience, great employees, good business. You got a new customer!Service: Tires
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July 2023 by Trevor Tolman
Obscenely slow. Set an appointment for a basic oil change and tire rotation, so we figured it would be okay to wait. As the only people in the place, they weren’t putting in the oil until 90 minutes later. Asked the staff about an estimated time, and they were rude. Would NOT recommend.
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July 2023 by Ana Vidovic
Got new breaks and tires put on. Great experience working with Adam. He called us back as soon as there was an update. Great customer service provided by Adam and the staff at this location.Services: Tires
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June 2023 by Eric Metz
Bad reviews are rare for me, but this shop certainly deserves it. For Tire Rack customers, the parent company of this franchise and Tire Rack have a pricing agreement for mounting and balancing of tires among other specific services. After heavy push back, the Store Manager finally agreed Tire Rack pricing exists and my quote suddenly dropped from $220 to $88.But it didnt stop there. This shop treats Tire Rack customers as 2nd rate and put their lowest tier part time workers on these jobs. Next appointment is in 12 weeks. Yes, 12 weeks.Service: Tires
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June 2023 by Joe Fliess
I was very impressed with Clayton!!I stopped in for tires and an oil change several months ago and went back recently to have my wheel bearings replaced.Both times Clayton was very professional and polite!!Service: Tires
