-
March 2024 by Blair K.
I banked privately with Chase for about 7 years before opening a business account with them. I told them up front there would be a lot of cash transactions and deposits due to the nature of my business. I was told this would not be a problem. Great. After having the account for less than a year the child bank manager, I believe her name was "April," took care of one of my transactions. She was seething about me bringing in cash. She flat out told me "I THINK WE SHOULD CLOSE YOUR ACCOUNT." This troll of a manager was unhappy about my cash deposits. I was both amazed and dumbfounded. I called her supervisor, no response. I emailed him, no response. Shortly thereafter I did close my account there. I now steer all national affiliates away from using Chase Bank. And will continue to do so.
-
January 2024 by Osvaldo Pérez
Excellent service
-
July 2023 by Tyler Faber
ATM never has money in it and they want to charge fees for not using their atms
-
May 2023 by Julia Butler
Not my bank. I went in to cash a check I received from a person who has a Chase account. Charged $10 fee which was quite ridiculous. However, the staff where friendly, knowledgeable about policies and procedures, and efficient. Would never have an account here personally, but would recommend based on the performance of the staff.
-
July 2022 by Rusty Shackleford
Very nice teller let me park my corvette under the canopy during a hail storm. I owe her one for sure
-
March 2022 by Kerri
I would never ever recommend Chase bank to anyone. When my Dad died they cancelled my Moms joint credit card she had, saying it was their policy and we had no way of knowing until the card was declined at a store. No letter, nothing. Recently they randomly closed their lobby so no one could get in. You had to make an appointment to do any kind of banking or go through the drivethru. I was dealing with my Dads estate and switching accounts into my Moms name so it wasn’t a “drivethru” transaction. Everything with them is difficult. Calling them, dealing with them, etc. They try to be nice and helpful but in the end they’re neither.
-
December 2021 by Tazzandria Shah
I called yesterday (Friday) asked what their hours were going to be for Saturday and they said they would be there until 2 PM. I then set up an appointment for noon on Saturday. I even got an email confirmation for this appointment. When I arrived for my appointment the doors were locked, all the lights were shut off and nobody was assisting at the drive-through. I also did not receive any email or a phone call saying as to why they were going to be closed or to reschedule the appointment. There was no note on the door stating they were going to be closed. Nothing. Very inconsiderate.Also to add when I was there waiting 3 other customers showed up as well…
-
September 2021 by Tazzandria Kline
I called yesterday (Friday) asked what their hours were going to be for Saturday and they said they would be there until 2 PM. I then set up an appointment for noon on Saturday. I even got an email confirmation for this appointment. When I arrived for my appointment the doors were locked, all the lights were shut off and nobody was assisting at the drive-through. I also did not receive any email or a phone call saying as to why they were going to be closed or to reschedule the appointment. There was no note on the door stating they were going to be closed. Nothing. Very inconsiderate.Also to add when I was there waiting 3 other customers showed up as well…
-
April 2021 by Liz Pollock
The ATM machine screen wasn't working, so it was impossible to use it.The bank already knew this when I went inside to tell them stating that they weren't responsible for the ATM. Good customer service would dictate putting an out of order sign on the machine and caring about the customer's overall experience. Somebody needs to be retrained.
-
November 2020 by Camila Anderson-Fernandez
WORST BANK EVER!!! In case you ever need financial assistance or need help with setting up a payment plan. They do nothing to try to help you. I had to beg them to even try to help me defer a payment. Now that I’m working part time I’ve been trying to set up a payment plan and all they do is be demeaning, laugh and again left me on hold. In other words be rich or die trying here.#whatgoesaroundcomesaround
-
July 2020 by Robert Hubinger
I was there this afternoon 7/14 and it was closed with a sign on the door this branch temporarily closed. There was no further explanation. Then you check the web site to see what other branches are nearby. The web site says THEY are open. Couldn't they at least update the web site
-
July 2020 by Blair Kasfeldt
I banked privately with Chase for about 7 years before opening a business account with them. I told them up front there would be a lot of cash transactions and deposits due to the nature of my business. I was told this would not be a problem. Great. After having the account for less than a year the child bank manager, I believe her name was "April" took care of one of my transactions. She was obviously seething about me bringing in cash. She flat out told me "I THINK WE SHOULD CLOSE YOUR ACCOUNT" because she was unhappy about my cash deposits. I was both amazed and dumbfounded. I called her supervisor, no response. I emailed him, no response. Shortly thereafter I did close my account there. I now happily steer all national affiliates in the same business a mile away from using Chase Bank.
-
June 2020 by Dave Shaffer
Awesome service! Caring and forthcoming with useful info made my transaction quick and a learning experience. Greatly appreciated.
-
December 2018 by Becky Nichols
I have had nothing but excellent customer service woodbank nowhere else
-
August 2018 by Greg Hahn
No issues. very short line for me.