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July 2024 by Jack Randall
I finally invested in a custom Jacoby Cue. I have to say I was very the quality is outstanding and I overall love the cue. I am even more impressed with the customer service. There was no questions they just took exceptional care of my needs.
I highly recommend Jacoby Custom Cues
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June 2024 by C murf
Very difficult to get in contact with anyone. Messages via the 'contact us' page on the website go unanswered. Very few phone calls were answered, and even fewer by anyone that cared to listen. Unannounced transfers to a random voicemail box was the extent of "help" a couple people were willing to give. The workers at the pool hall (thanks Dave and JoAnne), where all calls eventually make it to, are far more polite and helpful than the folks in the retail store. Employee attitude expectations must have slipped quite a bit recently, as there's no way they'd have the brand recognition they do, if this is how they've always done business. All that said, the well mannered employees were very helpful in facilitating a refund when they determined they could not match their shaft with my cue, despite the website advertising it should've fit. (If you're going to sell something saying it fits a joint, have at least one pin from that manufacturer on hand to verify)
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April 2024 by justin schwartz
You want a custom cue from the best customer service in the industry, look no further than Jacoby custom cues. Brandon goes above and beyond and has the best crew working there!!
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March 2024 by Dave Lariviere
Amazing people there! Bought a Jacoby Black carbon fiber shaft in 2019 and found a small crack in the shaft. Contacted them and they replaced it with the newest version no questions asked!
They stand behind their lifetime warranty.
Definitely recommend dealing with them!
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February 2024 by Damen Biersack
Awsome set up, knowledgeable staff, quality products
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July 2023 by Jim
Top notch pool stick maker with alot of knowledge and very helpful with directions to other professionals that can help also with setting up my table
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May 2023 by W C
They did an excellent job with my custom order. It was worry free from start to finish. They were able to build me my cue and accessories to my criteria. It is well made, well balanced, and the hit and feel is great.Big thanks to Brandon, Chad, Chrissa, Michelle, and Roxanne for their help. They were great to work with and very helpful.
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March 2023 by Kim Barton
Always knowledgeable and professional in all things, Pool.
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December 2022 by Jim Schwake
Top notch pool stick maker with alot of knowledge and very helpful with directions to other professionals that can help also with setting up my table
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October 2022 by Nathan Jacobs
I've seen the creativity, craftsmanship, and attention to detail Brandon and his team puts into each cue. I wouldn't play with anything else!!!
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July 2022 by Ronald Thurley
Very friendly place.
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July 2022 by ernie scott
The best family owned cue builders in the business
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June 2022 by William Longmore
I purchased a replacement LD shaft for my 30+ year old Schuler cue.Thank you JCC for the upgrade to a Ultra Pro! My accuracy has improved & the shaft is more forgiving at 12.75 . I will be sending the butt in for a leather wrap & chip fill & Polish.
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May 2022 by Randy Webie
Theseus are really stand up guys!I have an older to Kobe black shaft that had a ding in it when I was at stage talk to Brandon he said the shaft is unfix able so he give me a brand new shaft for for a small fee!
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October 2021 by Alec Stephan
Always amazing service glad to be do close to such an amazing company!