-
June 2024 by Lisa Jones
Frey Automotive is a great business and has VERY good staff. JJ and Scott are very personable and they have great customer service. I bought a used 2015 mini-van from them. I love the van. Let them know what you are shopping for and your budget, they will help you. When I have felt that anything may be wrong with it, they have checked it, called me, gave me a quote, and fixed it. They do GREAT work and in a timely fashion, their mechanics are amazing. They also have vehicles that you can use while your vehicle is getting work done. I will keep going to them. I will keep referring potential customers to them. They always greet you with a smile. I hope this review helps you guys!
-
May 2024 by Fred Mayen
Great customer service! I blew a tire on my trailer near the dealership. Just asking if I can barrow a jack, Nate the service technician came out and changed the tire for me and made sure I was road worthy. I could just imagine the service they would provide when purchasing a vehicle from Frey! Would definitely be a customer when I’m in the market for a newer vehicle!
-
May 2024 by Steve Sobieski
I bought a used truck, they went way above and beyond. He changed the oil,battery, Wipers, and fixed the original tire and put it on with no extra charge. Truck was described perfectly to me,and was actually better shape than described also. Really proud of what this young man built his business to be. A+.
-
May 2024 by Corey Spoerl
They have a great staff. Thay took care of all my problems on my kia and f250.
Price was great. I will be returning again.
Thanks again
-
April 2024 by Joshua Smith
Amazing team of staff, from customer service to the automotive mechanic garage. They will do all they can in getting you safely into the ride you want. Thank y'all for being there when I needed y'all. Look forward to wheeling and dealing with y'all soon. I guarantee you will wanna stay with Frey's fabulous team and look no farther! ??????????
-
February 2024 by Jay Askin
They really went out of their way. Great place ?
-
December 2023 by Tyler Pinkert
Always take our vehicles here. Frey provides the friendly atmosphere and reliable service you want and expect from local independent repair shops. As well as providing a certified battalion of Ford Tauruses as loaners that rival the grit, reliability, and determination of the mighty Serman model tanks in WWII. Frey will, in our experience, do their best to meet your needs. However, I wouldn't mind being handed a drink at the door (always room for improvement, JJ).
-
November 2023 by DyAnna May-Dujardin
This is a review of their automotive repair department. We went to Frey with our Buick Enclave because of transmisson issues. With the prices of used cars these days, we were willing to consider repairing the vehicle vs. purchasing a new car. Three weeks ago we were quoted $5500 but could go up to as much as $7000. This was a verbal discussion, of course nothing was in writing. Three weeks later, with very little communication on their part, they let us know the Buick is ready to go. During this time, if we enquired on the status of our vehicle it was all on our part. The most we were told was "not ready yet, check engine light is on now, we're trying to figure that out". So today my husband goes to pick the Buick up and the total is $9,500!!!! Almost double the original quote. We never would have spent that much on a 2010 Buick! We were not even given the option of agreeing or disagreeing to this price. Most reputable businesses will call and say "Hey, we found this wrong with it now, it will now be this much....." . Or even better, have us initial off on a quote. Not ONCE was this offered to us, only verbal quotes. The best part of this poor business practice is when I called to express my outrage, "Scott", only argued with me about how he never said "$5500-7000", I said "$8,000". Now they are insulting our intelligence as we NEVER would have agreed to that much on repairing a used car. But of course, there is no PAPER trail to this quote because they put nothing in writing!!! We only have our word against his and he is LYING. So, this is my first review of any business but didnt want anyone else to go through what we did, especially with how hard times are these days. Inflation is not keeping up with wages and this is very hard on our family.
-
October 2023 by DyAnna D.
This is a review of their automotive repair department. We went to Frey with our Buick Enclave because of transmisson issues. With the prices of used cars these days, we were willing to consider repairing the vehicle vs. purchasing a new car. Three weeks ago we were quoted $5500 but could go up to as much as $7000. This was a verbal discussion, of course nothing was in writing. Three weeks later, with very little communication on their part, they let us know the Buick is ready to go. During this time, if we enquired on the status of our vehicle it was all on our part. The most we were told was "not ready yet, check engine light is on now, we're trying to figure that out". So today my husband goes to pick the Buick up and the total is $9,500!!!! Almost double the original quote. We never would have spent that much on a 2010 Buick! We were not even given the option of agreeing or disagreeing to this price. Most reputable businesses will call and say "Hey, we found this wrong with it now, it will now be this much....." . Or even better, have us initial off on a quote. Not ONCE was this offered to us, only verbal quotes. The best part of this poor business practice is when I called to express my outrage, "Scott", only argued with me about how he never said "$5500-7000", I said "$8,000". Now they are insulting our intelligence as we NEVER would have agreed to that much on repairing a used car. But of course, there is no PAPER trail to this quote because they put nothing in writing!!! We only have our word against his and he is LYING. So, this is my first review of any business but didnt want anyone else to go through what we did, especially with how hard times are these days. Inflation is not keeping up with wages and this is very hard on our family.
-
October 2023 by Charlie B
My mother bought an acura mdx from this place. She drove it maybe 3 times a week back and forth from work maybe 15 miles and to get groceries, etc for 3 months and then all of a sudden it needs a new motor. Their solution: The purchaser of the vehicle can buy a new motor or we can sell the car back for 3k. We paid close to 8k. Thanks for the 5k in debt. She's not even back to square one, she's at square -5 in getting a reliable vehicle. Your customer service hardly called back when they said they would, they claimed there was nothing wrong with it for the first 2 weeks of having it sitting in their parking lot even though you turn it over and it blows a stream of smoke out of the tailpipe. Your lack of accountability is ridiculous. So if you see a red acura mdx on the lot for sale, probably don't buy it unless you want to roll the dice their mechanics actually know what they're doing.
-
September 2023 by Tammy Van Aacken
Not one person came pit when we were looking at cars to buy
-
September 2023 by Gabriele C
Always very nice. Fast and easy transaction.
-
July 2023 by Rachel Greiner
Can't recommend them enough!! They offer friendly, prompt and professional service. You'll be glad you picked them.
-
June 2023 by Simon Mork
I have to wholeheartedly recommend Frey Auto for used car sales and more. I recently purchased a used 2015 Cadillac ATS, and the sales experience went extremely smoothly. Johnny responded to my email inquiry within minutes of sending it, and I was able to come in and test-drive the car on the same day. The efficiency of negotiation allowed us to come to an agreement on pricing within mere hours, and I drove off the lot a satisfied customer. While my car has no issues so far, I will be returning if any come up in the future. Thank you Frey and Johnny!
-
June 2023 by Kim H
They did a great job working on my son's cars. Honest & straightforward.
