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June 2023 by Melanie Carlson
The lack of customer service is absolutely asinine. I was quoted and told by a sales agent at this US Cellular that my bill would be $160 a month from there on out and got slapped with a much higher bill 2 months later. When I called and spoke to a representative at this branch they said there was nothing they could do and I would have to continue paying the higher bill even though I was quoted a lower bill and even paid the lower rate for 2 months. We will be paying off our phones and switching to a carrier that is more transparent about costs, has more affordable plans, and better customer service. I have been a us cellular customer for 15 years with my family and then on my own with my husband lol and will NEVER be returning. I will not be recommending them to anyone moving forward.
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November 2022 by Chrissy Helfenstein
I'll be honest I haven't had good luck with this location in the past so I would go to a different one . But recently I stopped in there because I was having issues with a replacement phone. It looks really nice in there. It used to look dark and run down. And the agent that helped me Nicole was great. I was having trouble getting my sons phone replaced but she helped get it done fast. I will definitely go there from now on.
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July 2022 by Heather Charter
I went to get my service canceled. It was within the 14 days I could do so. I went to the store and it took 2 hours. Nobody seemed to know what they were doing… I was correct. I just got an email saying I had a past due amount. Come to find out they only suspended the plan not cancel! They need to help the young coworkers. They really have no idea what they are doing. I’m not very happy. I now have to sit on the phone to fix something that should have been done correctly. Really what I want to do when I get off work! :)
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July 2022 by Brandan Kral
Stopped in and worked with a kind young lady named Carley, she helped me with my initial issue and get me a new phone for free! Love this location!
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July 2022 by terri wiedmeyer
Went to westBend & Kewaskum store & nothing was explained. Mukwanago store got me EXACTLY what I wanted and more
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January 2022 by Joshua Feyen
Kyle was amazingly helpful getting my parents on their first smart phone. Thank you for the sale and the offer of after sale service
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November 2021 by Drew H
Staff here went out of their way to help me find the particular device I wanted.The store is layed out with a center display and side displays in a mall suite. Separate for Android and Apple devices. Clean and friendly atmosphere. There are three sales desks, two with high seats and one desk with normal chairs.Staff expertly assisted with activation, finding the lowest cost to my plan, transferring my data, and making the first phone call to confirm it works.
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October 2021 by Megan Eno
Emily was fantastic! Have never switched service before and she was very informative and helpful.
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October 2021 by Dustin Hewitt
Molly was an absolute rockstar! Went to a few other U.S. cellular stores and it was a nightmare. Super friendly, super helpful, and fast. Great experience!
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October 2021 by Ray Stockero
MOLLIE PROVIDED EXCELLENT SERVICE and deserves a pay increase.
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October 2021 by Steve Gagliano
Was extremely helpful and wrote everything down and very understandable terms.I will make sure every time I come to US cellular in Mukwonago I will deal with Molly only
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September 2021 by Joan L.
I had some issues with data and dropped calls. I stopped in at the store in Mukwonago. Molly found some areas I was paying for service I didn't need. She also upgraded my phone and changed the SIM card to help with dropped calls. She took her time. Explained what she was doing and was very personable. Great job molly
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September 2021 by Matt C
satellite store with limited product line that sold me the wrong product for my needs. i was persuaded by nice 'less than average intellegence girl' that assured me this was the best for me. my first samsung smartphone that has very limited battery life. SHAME ON ME FOR BEING GULLIBLE. i will never go there again. back to delafield - a real us cellular store.
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August 2021 by Pen Mark
We've been to the Mukwonago store several times. The staff has been extremely helpful and friendly everytime. I much prefer dealing with Mukwonago over Delafield and both are definitely more helpful than phone support.A special shout out for Mollie. She had the patience of a Saint in answering our questions and concerns. Great customer service skills and attitide. That young lady is going places in life!
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July 2021 by Betsy Dukatz
Kyle was amazing. Super patient and walked us through everything aside from answering my million questions :).