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September 2023 by Angela Barbee
Everything is electronic and take way longer. I hate coming to this branch now I really hate it with all the new changes. Never again
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August 2023 by Dee Tate
I never felt more discriminated against ever in my life. The headquarters managers Miguel and Sam purposely did not cash my check after verifying it was legitimate. Educators is the WORST bank to go to if you have a small business. Do yourself a favor and stay far away from this bank.UPDATE: I will respond here if a member from their leadership team actually responses.
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July 2023 by Tim Lindemann
Speak with Lauren regarding a loan, very professional , outstanding intelligence and kindness.
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May 2023 by Gary G.
Great service and the staff is phenomenal! Went here for an auto loan and we were in and out within an hour (pre approval). They have an AutoWerks at this location (adjacent to the bank), so it seriously cuts down on paperwork and time. Great selection and I highly recommend it!
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March 2023 by Nathan Alles
You would think Educators Credit Union would educate you on how they process mortgage payments. They never once told me how to make payments properly via the app. The extra money I’ve been paying wasn’t going to principal. Additionally, they give out misinformation about removing PMI. It requires you to reach 25% equity in the house, not 20% like I’ve been told since submitting the application for approval. And to reappraise they charge near $500.
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April 2021 by Jaira B
Big thank you to Oscar for helping me answer the many questions I had today on the phone!! Friendly and great customer service as usual from educators. Thanks again!
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March 2020 by Lisa R
Very impressed with the level of service provided! I worked with Neil in the business department and he was extremely helpful and responsive to all my questions. I highly recommend you reach out to him and ECU if you value a friendly, respectful and professional relationship with your bank.
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April 2019 by James L.
Awesome staff! John Gorzolski is the go-to guy for the best in knowledge and your next vehicle lease or loan! 5 STARS all day!!
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December 2018 by josh F
Closed the on Saturdays really? Thanks for nothing
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July 2018 by NoneOfYour F.
This used to be a wonderful 5 star branch. It is beautiful and in a great location. Now, however, it is 1 star. Why? They close too early. 6pm Monday-Thursday, 7pm Fridays, and 3pm Saturdays. Way too early. There is no reason they can't be open until 8 or 9pm weekdays now that it's all ITMs (which I hate) instead of face to face humans. Speaking of ITMs, I hate them so much. There's always a wait, you never know who you'll get, and they are slooooow. If they installed ITMs so they could have extended hours at those branches, I'd deal with all the drawbacks. Finally, their ATM technology is ancient. ECU needs to get ATMs like Chase has - and if they did so, then their hours wouldn't even matter. At Chase ATMs, you can DEPOSIT checks and cash, not just withdraw cash. I rarely use cash so I hardly ever need to withdraw it, but always need to deposit cash. I would actually be shocked if the ITMs didn't have "virtual" teller software that could accept deposits 24/7, which would make them very useful. But as long as ECU keeps using ITMs the way they do currently, they have more cons than pros. So, Linda if you happen to read this, you can get back to a 5 star review if you get better ATMs and/or make the ITMs useful and/OR extend branch hours. You really only need to do one of those things to meet my needs and, given the huge volume of night deposits this branch gets, clearly my needs are not unique. (You also need to open a branch in southern Racine - like Durand and Ohio or Green Bay - and Waterford!) Unfortunately ECU keeps making changes that are pushing me to take my business elsewhere so hopefully that course will be reversed before it's too late since I really don't want to leave, but there are plenty of financial institutions that will better meet my banking needs so time is running out for ECU.
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January 2018 by Mary Cline
Been a customer for 15+ years. Always been happy with the service.
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August 2017 by julie Dybul
Excellent credit union
