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November 2023 by Jackie O
My car repairs were done here, but I would not ever go back. I found the customer service to be subpar and the billing to be dishonest. Even though my insurance paid my hefty bill, the microaggressions were very real when it came time to pay my deductible. I was told repeatedly that I must pay to pick up my car. I thought paying for my deductible portion of the repair was normal, so I never questioned that, but the consistent reminders were a bit ridiculous after a while. My car was also promised by a certain date, and it was there longer than anticipated. Perhaps it was beyond their control, and I understand that, but the communication about it was lacking and inconsistent. Overall, it was a very unprofessional experience, and I wished I had read reviews before choosing them. I wish my insurance would drop them due to their lack of integrity in billing. When I came to pick up my car, the guy who checked me out added more charges and tried to get me to just sign all documents upon leaving and to acknowledge these 'new' charges. I wasn't going to sign because I had not been informed of this new inflated bill. Even though they were billing my insurance and not me, I felt that was pretty slippery and dishonest. How do you just hand over a stack of papers and try to rush signatures as a customer is walking out the door and not verbally inform them of any changes? I was very uncomfortable and will never use them or recommend them to anyone. It was mostly the big and tall gentleman who showed the microaggressions and the dishonesty. I originally posted this review under Gerber Collision in Racine, and that was an accident. I used Gerber Collision in Madison, and they were awesome.
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September 2023 by Alex Winkler
This is how a bed goes back on I guess! Not to mention wires for working lights just being cut, then proceeding to call me and say they don’t work to see if I’d like to replace them… they did before they had it! Seems like rushed work.Service: Body & Trim
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August 2023 by Eric Swanson
Caliber Collision did a great job fixing my car, they got it done much quicker than expected, and their communication during the process was outstanding.Service: Body & Trim
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July 2023 by Tom Pence
What a treat it was to have my vehicle repaired here. I am grateful for each employee that assisted with it! I appreciate the updates, explanation of the process, and the thoughtfulness of reaching out to my rental company when they were late dropping off my rental.
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June 2023 by Kyle Mickelson
If I could give 0 stars I would. The lack of respect, the condescending attitude, the refusal to admit faulty work was done. Zero integrity from Mark. He knows I have PTSD from combat, I tried to walk away because I was getting upset that he was insinuating another shop had worked on my car after I picked it up. I have dashcam that proves my car hasn't even been near another body shop or anyone with a buffer. I tried to tell him you don't follow a combat vet when they're walking away from you upset, and he continued to press the issue that someone else worked on my car and follow me screaming at me to come back, I'm an adult and disabled combat veteran, if i need to walk away, i can do that. I have it all on dashcam, completely unprofessional and zero integrity. Avoid this location at all costs!! I have contacted corporate and so has my insurance rep. Disgraceful treatment, believe the other 1 star reviews and everyone who has 4-5 probably didn't notice the shoddy workmanship. My driver side window doesn't even roll up all the way, but ofcourse they didn't do that either, "it was like that before"... even though you can clearly see the stamp from the window manufacturer is lower than the rest. Compound everywhere but ofcourse"another shop must've done that". Again just zero integrity.
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June 2023 by Shannyn Kandl
Worst place ever ask them to not wash my car they washed it anyway and now there are scratches all over my car because they didn't rinse their sponges. They were supposed to do some fixes on my car and did not do them properly. They lost all my expensive air valve caps and cut corners on top of having it for a month. Then there were hidden expenses that were not discussed that I had to pay in order to pick my dang car up. BTW this was not just an everyday car. It was a race car and if they handled a fancy car that way I'd like to see what they do with your daily driver. They just made problems on top of problems. Now I have to take it to another place to have it fixed. All the money I've had to waste on a rental. What a waste of time.
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June 2023 by Diana Benavidez
Caliber Collision in Mt. Pleasant was ready and able to meet my needs in an unexpected incident involving my car while visiting from out of state. The time frame with work needed done was exceptional!-Quality Service! Other area businesses had a time frame of almost 30 days out before repairs could possibly start. Caliber was able to get the job done in less than 2weeks and she’s driving beautifully once again! ThanksServices: Tires
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June 2023 by Angela Slattery
As a young woman in my first accident, they were able to explain paperwork and helped me through the process with insurance (the front end was very helpful). Amber in the garage was extremely fast at accessing damage and was both friendly and enthusiastic to get my car back to me for my trip in a week. Unfortunately my car was totaled but she her fast assessment allowed for me to make other plans. Highly recommend this garage.
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June 2023 by Todd Riste
Very friendly people who over communicate progress of your vehicle, nice to see customer service still exists and finished my car 5 days earlier than expected A1 all the way.
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May 2023 by Kate Brown
I brought my car here for dent repair because it was recommended by my insurance and convenient. They fixed the dent but now something in the area of the repairs is screeching and the man that works there tried to tell me it was my aftermarket exhaust or air intake “because air turned my radio off and heard the sounds.” Well I drive with my radios 75% of the time. Then he said it was my window visors. I took that window visor off and guess what? still screeching. They also broke the clips on multiple trim pieces so who knows what else is broken. I brought it to a different shop and there was other things wrong with the repair also. My car is less than 3 years old. I just want my car to stop screeching when I drive as it is very annoying but the man who works here is rude and unpleasant. I’m scared to go back again. Their hours are also terrible if you have to work. I had to request 2 days off already for this.
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April 2023 by Ruby G
I had repairs done on our truck. When finished, it looked like new. Great customer service, We were notified of updates of the repair by text (our preference). It gave us a piece of mind knowing what was happening. And It was finished before the due date. We are satisfied with our truck and the service!
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April 2023 by Baylee T.
I got rear ended and had damage to the back end of my car. I called caliber and they were very helpful...it was my first time dealing with something like this and Laura walked me through every step of the way each time I called...she explained everything so I understood everything that was happening and Norm fixed my car..he sent me updates everyday to let me know where they were in the process and again he was very nice and helpful...They even vacuumed my car and washed the outside!!! I am very pleased with the service!!
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January 2023 by Erin Cimbalnik
Caliber fixed our car after a slight mishap with a basketball hoop. They kept us informed during the entire process, and the car was done relatively quickly and before the estimated finish date. When we picked the car up, not only did the work look great, but the car was cleaned! Would highly recommend this business!Service: Body & Trim
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January 2023 by Stormi Kelly
The repair seemed good until I got my car back with added damage and when I reported it the man that handled the situation was extremely rude and did not want to work with me. I would never use this place again.Services: Painting
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January 2023 by Lora Bonn
Great service, I am happy with the whole repair process from checking in the vehicle to the final delivery. Kept me informed throughout the whole process.Service: Body & Trim