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March 2024 by Gerald Golding
Called in my prescription last week but never received a call, but no-calls have happened before and since I had the day off I thought I'd drop in and pick it up. After the woman at the counter looked for five minutes to find the refill request, I was told they can't submit anything to insurance for billing due to a cyber attack but I could pay the cash price ($540+ dollars) which I declined to do. When I asked why wasn't I contacted, the rude woman behind the counter simply quipped, "It was all over the news!" Well, perhaps she wastes her free time this way, but I haven't watched TV in years and I don't think "the News" should be Aurora Pharmacy's customer support desk. I immediate transferred my prescription to another pharmacy.
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December 2023 by Jorge Perez Serret Wisconsin
Excellente service, friendly and helpfull, I hope they can open early and close later of the regular hours special for the people working
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July 2023 by Steve Reeves
Super convenient. Easiest and faster way to get your prescriptions if you are in the building visiting a doctor. I wasn't feeling well and went to the Walk-in Clinic. They gave me a prescription. I walked around the corner to the Aurora Pharmacy... 10 minutes later I was out the front door. The pharmacists were friendly and helpful. I was really happy I went there. I highly recommend using them.
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June 2023 by Al Schroeder
Absolutely fantastic! I needed something taken care of and it was a bit of a pain. Staff told me no problem and took care of it immediately with no issue. Very thankful!!
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June 2023 by Michael Thompson
Always a pleasure to work with this team. Terrific customer service.
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April 2023 by Frances Schriner
Pleasant, organized and answers all my questions with a smile
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September 2022 by Jane Belasic
Haven't had any issues. I was short half a script and called them right away, they fixed it quickly. Great message service for order alerts. Friendly and helpful staff. Located right in my doctors office. Quick service. Offer ship to home.
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July 2022 by Trevor Morgan
I love using this pharmacy.. The staff gets to know you and you don't feel like you are just a number. Very convenient hours and they offer curbside pickup
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June 2022 by Jane R.
Haven't had any issues. I was short half a script and called them right away, they fixed it quickly. Great message service for order alerts. Friendly and helpful staff. Located right in my doctors office. Quick service. Offer ship to home.
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June 2022 by Jane B.
Haven't had any issues. I was short half a script and called them right away, they fixed it quickly. Great message service for order alerts. Friendly and helpful staff. Located right in my doctors office. Quick service. Offer ship to home.
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April 2022 by Linda Borneman
Customer service stinks! Used to be great the head pharmacist has a personality like raw liver, awful.Whst happened to all tge wonderful people that worked at Aurora here like Jena the RPH this place has gone downhill and I have been going here for 20 years
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February 2022 by Raymond Finkle
Beats any other pharmacy in Racine!
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November 2021 by Eric
Very professional and nice!
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February 2021 by Michael a D.
This Store has the best Customer Service people who work in the city of Racine, perhaps in the state. Quick to answer questions about medication and other personal issues with the Coronavirus Pandemic in the news.
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February 2019 by Brian Duffy
Ver slow. Staff are not friendly. Always a lot of people waiting.
