Monroe and Main

Most Recent Comments

• June 2023 by Julie Cornett
  Love there clothing
• June 2023 by Frances Jones
  Great company and great style.
• November 2022 by Melissa P.
  If I could pick the number 0 I would. I paid off my credit card to Monroe&Main on 11/15/22. Over $600. Monroe& Main took the payment out twice. They took out over $1200 that day. They are still refusing to return the extra payment to me. I couldn't buy groceries for my family. For days I've been begging them to return the extra payment. They will NOT. I can't believe this is happening to me. You do a good thing- pay off your debt to Monroe&Main. What does Monroe& Main do in return? Take twice the amount of what they were owed, and make you fight to get back the money that was NOT ever supposed to go to them. I was a good customer. I did not miss payments, I paid over the minimum payment every month and this is the gratitude Monroe&Main show me. I can't even start buying Christmas gifts. If I were anyone out there, I'd think twice before you EVER get a credit card with Monroe&Main.
• November 2022 by Neka M
  My credit was pre-approved then it wasn't! I get the catalogs saying my credit is pre-approved in a certain amount. It's a low beginner credit amount. So I place an order for less than the credit amount; now they need access to my credit report. And aren't able to process the order! In my opinion, posting your business on people credit report is kinda old school. Plus, I thought normally if it's pre-approved the company have already done the steps to assess if they want to do business on-credit. I am getting about 4 of their catalogs.
• October 2022 by Dr Wendy Mariner
  Loved the clothes and accessories!Shipping cost were too high for me. Probably won't shop here again.
• July 2022 by Janet Duncan
  The intrest fees and late fees are ridiculous. I need up paying twice the amount of what their clothes are. Don't order from them.
• February 2022 by Barbara Dobbins
  This is a crooked company, in a sense, they run a hard inquiry on any occasion..ok do a credit check to start off, but they raise your credit limit without asking, run another hard inquiry, and if u order any item, they run another inquiry, block your credit, they lower your limit, which causes a credit decrease that affects your credit score..don’t fool with them..BBB should investigate more..
• December 2021 by Sandra Pope
  Great services. Good at tracking products that are missing in the shipment.
• October 2021 by Martina Ortiz
  Monroe and Main are a good company to rebuild your credit. I haven't had any problems with them until today. I have not missed any payments and been happy with their service. For some reason today, they charged off my account. No explanation when I contacted Customer Service. My balance is only $55 which I was planning of paying off on my last scheduled date. This mistake has impacted my credit score significantly. I was told to check on the status on Friday, October 15th. Fingers crossed they fix it because it dropped by score 61 points.
• June 2021 by Julie B
  I ordered the *********** and Shelf from them which they advertise incorrectly up until June 6. After which time they separated the set (quadrupling the price) after I ordered and received confirmation from a customer service representative that the other portion of my item was on the way (on June 4). When I tried to call on June 9th and determine where my item was I was told all I ordered was the shelf. Their customer service representative ******* continued to tell me repeatedly that I had two options 1) buy the other portion for an additional $169 (which is also back ordered until July 30) or 2) return the item for a refund of the cost of the item but not for the shipping which was half the cost of the product. I am in shock that a company can get away with this kind of robbery.
• June 2021 by Cindy G
  After reading all of the 1-star reviews, because zero stars is not an option, I no longer feel alone in my disgust with this company. In 2013, my husband and I opened an account with the Montgomery Ward division of Colony Brands with a $500 limit. We bought one item - one - a sort of sofa whose legs were not properly aligned and never laid flat on the floor. It would have been too much of a hassle to set such a large item back so we kept it, with no offer from the company for a solution of any kind. We still owed the money, and we fought with them against the charges for a defective item. What happened? They reported us as owing $90 to them because they claim we missed a payment, even though we were arguing over this sofa. This year, my husband passed away. Does that matter to Montgomery Ward? NOPE. They're still looking for the $485 for that sofa, and it's still on my credit report. I called to ask about taking care of this, as enough is enough. They said I had to put my request in writing - they don't do anything online (bc it's only 2021, you know). So I did. They offered a pittance of a reduction in the settlement (20% 'off'). I accepted (just to get this out of my life) and before I had the chance to set in the cashier's check, they reported my account as a charge-off - SIX YEARS after the fact. It just dropped my score 30 points. They agreed to report the account as paid in full and done with. Nothing was every discussed or written about a charge-off and to do that after all this time, never mind everything else. I'm worried about sending in my cashier's check bc I don't know if they will update my credit reports ethically, especially when nothing about them and the way they conduct their business is ethical. "
• May 2021 by Ginger C.
  This Company is the worst. They have plummeted me in a year long stress induced disaster. I ordered a product in June of 2020. Did not receive confirmation of shipment. Contacted the company about my order. At first they did not know of my order, took forever to figure out that I had placed an order. Found my order and then told me that the item was back ordered. They said the item would not be available until December. I told them to cancel my order, received a confirmation number of that. On November 24th I received an email stating that they shipped the item (that I cancelled) to an address that the gift recipient no longer lives. I called them right away to explain to them that I had canceled that order months ago, they shipped it anyway without my approval. The intended recipient never received it as if she no longer lives at the address. They could not for whatever reason, figure out how to make it right. After several calls and promising that the issue was taken care of. I was forced to dispute it with my credit card. Once that happened I didn't hear anything from them for a while then I received a letter stating I still owed a ****. I called again wasting hours of my time doing this whole entire process, and again told me that they had it resolved. Received another confirmation number to that effect. I received another letter stating I did not pay them. So I called again this is now almost a year later and they said I owed them the money for the amount of the item that should have never been shipped. Now I'm furious they're no help. Finally they disclosed to me that they had credited my account after, months after, My credit card disputed the charge. That I owed them this money because they paid me plus I received a credit. An accountant error. They should have never done any of this. They have cost me time energy stress anxiety high blood pressure you name it I've experienced it. The last letter they sent me was from their internal collections department. I pay my bills on time therefore this caused me much stress. They forced me to pay them again, in fairness, pay them for the credit that they sent me that they were not supposed to send me. However I do not feel like I was treated fairly I was completely ignored. My frustrations, my anxiety, and my stress, my time meant nothing to them. They created this problem they made me fix it. I should not have to clean up the mess of a corporation. I DON'T WORK *** YOU! I'm an individual I should be treated with respect my time should be respected. The manager *******, the last person I spoke with was very considerate even though I was very angry. And I have to give her credit for handling my frustrations as well as she could. However they offered me no resolution, no compensation for my time and my energy and they offered me nothing but a coupon for a company I will NEVER purchase from again. They kept saying I owed a **** that I did not owe they made me feel like a delinquent when I did not owe them any money for the product. They were not clear with what they were saying to me and I just felt like they were trying to get money for something that I should I did not have to pay for. The letter never stated the accountant made a mistake in crediting me the money, and they never treated me anything other than a delinquent customer. I do not appreciate that and I refuse to be satisfied with how they handled the situation. I should be compensated. I should not have to clean up their mess. I'm still very angry and very frustrated, do not do business with these people. If you know what's good for you. It's truly not worth it.I have more **** hair, high blood pressure and a headache! Unacceptable behavior from a company.The one star, since I have to give it, is for *******. She at least apologized and understood. Not good enough, however. I really feel disrespected and hours upon hours of my time wasted. Shame on you, for putting me through this, MW. "
• April 2021 by Jennifer B
  1 star because 0 isn't an option. MONROE & MAIN is a ****. I ordered quite a few items, and when they arrived, they are clearly Chinese sizing. All the items but 3 were too small. I returned all but $90 in merchandise. Monroe & Main never updated my statement to reflect two of the returns. They are threatening to report me to credit bureaus for $240 when I kept less than half of that in merchandise and they REFUSE to send me a statement showing the charges, returns, and fees so that I know exactly what I am paying for, and they refuse to process the remaining returns, Beware this company will STEAL from you. "
• April 2021 by Stephanie K
  This company may be fraudulently opening credit accounts without authorization! I am not a customer of theirs, however, my little girls received a gift basket from a family member for Easter from ** Cheeseman. Days later, my little girls received a **** in their names, with a credit line opened in their names. It was suggested by an employee of the company that my kids fraudulently opened an account online. Then, once I contacted the sender of the gift, learned she opened an account herself, and sent the girls a basket. We spoke to the company on the same line, the sender of the gift paid the amount due, and we told the company there was no reason my kids should or could have had an account open in their names, they are 13 and 7 years old. A month later, while going through a loan process for a house, I was notified that a credit hard pull was run against ME through ** cheeseman. The account that was opened in the girls names, were opened by someone running a credit check on ME. My name was nowhere on the account. No one had received my authorization to run a credit check on me. I had to once again contact the company, and learned the girls ***** had a credit line open under their names. Since my recent call, they said they closed the account, that my kids could have never opened....as they are under 21. They also said they will be working to remove the credit pulled under my name. The concern is that this could easily happen to someone else. I have spent ***** over the last few months working on this...and thought it was rectified when I originally called. I am extremely frustrated over this. This company should be held liable for accounts being opened under kids names, who are too young to open accounts, (and if they tried to run a credit report under their names, when they couldnt find credit histories on them, the company should have flagged the account and stopped there). There is no reason I should have had my credit pulled, and no reason my kids should have had an account opened. There should have been red flags if it was user error online. It should have never gone this far. Im concerned it could be internal fraud taking place, but I feel Im not being heard about it.
• March 2021 by Lisa L
  This is a horrible company. I ordered an item last year and decided to cancel it. I gave plenty of notice that I wanted it canceled before it ever shipped, but of course they decide to ship it anyway. Most likely hoping I would just keep it. I did return it even though I never wanted it sent to begin with and then they had the nerve to bill me return shipping. So of course I felt I wasn’t liable for this and so they reported it to the credit bureaus! Ridiculous! This stupid catalog company decides to ruin my credit over an item I canceled. I ended up just paying it, but now my 100% payment rating went to 98% on credit karma due to this ridiculousness. Never ever order from this crooked, over priced company. Even if you cancel they charge you and try to destroy your credit. I regret ever ordering from them now.