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October 2023 by Mark O.
As a physician, I have occasionally prescribed medications for my family, only for medications prescribed by our doctors, that we have taken for a long time, and only for non- controlled meds without known potential for inappropriate use. Prices change frequently, sometimes dramatically, between pharmacies, and I don't want to burden my doctors with calling in new prescriptions based on the latest Goodrx pricing. It's rare that any pharmacist refuses to take it. I'm not sure if it's just the one guy or all pharmacists at this location. He has offered to fill a one time, minimum supply, but it causes more work and wasted time for everyone concerned. This happens to be one example of rigid, impractical thinking, but where there's one example, there may be others. Incidentally, always research pricing before you fill a prescription. I had one time that my insurance co-pay was $180 and my non- insurance cash price with coupon was $21. This is probably not the most dramatic case.
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May 2023 by Kang Kim
I had wait for an hour for them to fill my prescription. Bad service. I don’t recommend
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February 2023 by Ace B
Walmart Pharmacy usually has everything you need & the Pharmacists, are so knowledgeable!
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August 2022 by M FT
Made my appointment for my booster and all went well! Thank you for adding my flu shot today! Everyone is so helpful!
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March 2022 by Pete
I think the techs are what makes this a good pharmacy. They are great. Caring and very helpful. I appreciate their help.
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December 2021 by Jeffery Dog
Made my appointment for my booster and all went well! Thank you for adding my flu shot today! Everyone is so helpful!
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October 2021 by Meddle
I think the techs are what makes this a good pharmacy. They are great. Caring and very helpful. I appreciate their help.
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August 2021 by Pete Block
I think the techs are what makes this a good pharmacy. They are great. Caring and very helpful. I appreciate their help.
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April 2021 by Bridget Irish
They do a great job and all these people complaining maybe check your doctor doctors are terrible at getting scripts in people are not perfect and to the other rude person if you think there so rude which your totally wrong you must be one of those people that wants it your way or comes off mean. But this pharmacy is good yes you may have to wait at Times or they v would be having bad day but we all do
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December 2020 by Tyler Rasmussen
Would have given 0 stars if I could have. Poor customer service that puts you on hold for prolonged periods of time and comes back with no solutions. Their system rejected cards that should work and then they get an attitude with you for it. Furthermore, they refuse to transfer you to a manager when you ask for one.
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September 2020 by Michael Green
Not much one can really say. My scripts are right Cheryl, Justin, and Christine are always pleasant. Great choice for a pharmacy.
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January 2020 by Jason S.
Good place to get robbed or carjacked. Thuggish teenagers roaming the parking lot and worst customer base ever. The Jefferson and Watertown Walmarts are clean, safe and full of great employees. The Monona Walmart is full of rude, filthy, morbidly obese customers not paying attention to their screaming kids. Last time I was there some white trash idiot who looked like he was three sheets to the wind at 9am came running up to us screaming that he couldn't find his kids. After observing this meth head, my guess is they went to social services hoping to get out into foster care and away from this complete failure. You could find more attractive people on skid row in Los Angeles. Plus the place smells like a truck stop bathroom after a 500 trucker drops a deuce.
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November 2019 by Tina W.
The customer service here is wonderful! I came late to my grocery pick up and it was closed! Any other Walmart would have told me I have to return the next day! But they got my order and happily helped me!! They have the best customer service! And will go over and beyond for everyone! I am so very happy this is the Walmart by my house if it wasn't I would drive a hour to come to them!! They told me that if there is a way to help a customer they will! You don't get that kind of service anymore anywhere!!
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November 2019 by Debra H.
The Walmart on Royal Avenue, Monona, is a very good store. We do 90% of our grocery shopping there-the prices and selection are excellent. If you engage with an employee on the floor, they are usually very helpful and will take you right to the item you are looking for. The store is always clean and there's not much you can't find, within reason. The only reason I rated a 4 rather than 5, is that they are usually short on cashiers on what I call the "garden center" end, the end off the outdoor parking lot.
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September 2019 by Florence Y.
Worst service of all time! I was there today to ask for assistance on a coffee maker. After 15 minutes, Two managers helped me and confirmed that an item is the same as the online item. Asked me to have the cashier to price match for me! When I get to the cashier, she declined to do so. And after 10 minutes later, 3 more personnel came. One confirmed there are about 20 items in stock, one walked away to find who I talked to in the first place, and one department manager told me to wait 1 minute, after 15 mins still didn't come back and have no response whatsoever. So I asked them to search for them, will call back in 3 hours. Called after 3 hours, waited for 15 minutes to get to a person, asked for the situation resolution. Put me on hold again. 15 mins later, a person came and asked who transferred you??? And put me back on hold. Hung up and called to talk to manager on duty. The person answered took my number down and refused to give me his name. He said he will call back within 3 hours. No follow up whatsoever. What kind of manager can refuse to give his name? Say he will do something and don't?? Worst customer service of all time!
