“Excellent Truck shop All Around! Very knowledgeable staff who gets the jobs done at a very reasonable price. Everyone that I have met from the techs to the office staff have been genuine people who are great to be around. Tyler is always on point and gets things quick when needed. He keeps us well informed throughout the job and we couldn't be happier with his work. Kayla is great all around and always super accommodating. Shelley is awesome and we always enjoy seeing her when we stop in. Justin is a great tech who knows trucks from headlight to bumper and gets the job done right. Great Team all around and always a great experience when we come here. Thanks again for everything you guys do!”
“Title: Exceptional Service and Immaculate Facility at Penske Truck Rental CenterRating: ⭐️⭐️⭐️⭐️⭐️ (5/5)I recently had the pleasure of visiting the Penske Truck Rental Center, and I must say it was an outstanding experience from start to finish. The new service center location exceeded my expectations with its cleanliness and modern ambiance.One of the highlights of my visit was the exceptional professionalism displayed by the employees. They went above and beyond to ensure that my day went smoothly, providing a level of service that truly impressed me. Their dedication to customer satisfaction was evident in every interaction.From the moment I walked in, I was greeted warmly by the staff who made me feel welcome and appreciated. They patiently listened to my needs and offered valuable guidance and advice, ensuring that I rented the perfect truck for my requirements.What truly stood out to me was the employees' willingness to go the extra mile. They patiently answered all my questions and provided helpful tips to make the moving process more efficient. They even took the time to offer suggestions on the best routes and provided additional resources to ensure a stress-free experience.The facility itself was immaculate, showcasing a well-organized inventory of well-maintained trucks. The attention to detail in terms of cleanliness and organization was remarkable. I felt confident that I was renting a reliable vehicle that had been meticulously cared for.Overall, I cannot speak highly enough of the Penske Truck Rental Center. The combination of a clean and modern facility, along with the incredibly professional and dedicated employees, sets this rental center apart from the rest. If you're in need of a truck rental, I wholeheartedly recommend Penske for an exceptional experience that will make your day go smoother.”
“I recently had the pleasure of working with Craig Johnson at our local Caterpillar dealer parts Department, and I couldn't be more impressed with the level of service and expertise he provided. From the moment I walked in, Craig went above and beyond to ensure that my needs were not only met but exceeded.What truly set Mr. Johnson apart was his dedication to customer satisfaction. He took the time to listen to my specific requirements and concerns, ensuring that I received precisely what I needed for the job at hand. His friendly demeanor and willingness to assist made me feel valued as a customer, and I left the dealership with the utmost confidence in my purchase.”
“Great customer service, kind, and friendly, understanding and outgoing, 10/10 highly recommended. It was a guy and females that helped me, I dropped off my U-Haul July 3,2024 and was so thankful to have had these amazing people help me.”
“Quick service and best experience through Ryder with the company we work for....after being at several other shops in the past couple months this was the best!! Thank you!”
“This experience was definitely a positive one for me. The service in picking up the truck was great and the truck was in stellar condition - actually brand new. Also, whoever helped me on the phone before the rental for the confirmation worked with me to make sure I had the right sized truck for what we needed. I have rented from Enterprise truck before and, while I cannot say that I haven't had any issues, the customer service has always been great. I recommend them highly over other companies.”
“Great process using one of their rentals. Corporate check in process was easy. Shop was open right on time and got me going efficiently. Drop off was just as streamlined. Employee was very nice and helpful. Great place to do business with. Thanks and nice work!”
“Ya know, we all have that moment of when we hit a low..I get to work..Sort of going through my emotions, *(Tip: Please Let yourself Feel Emotion)*Ok, so, I was feeling emotional,Head was down,As I looked up I noticed this here right in front on me,All of a sudden I was reminded of what a Buddy says,“There is Beauty in every ugly moment..”Firm believer in the Infinite blessings and miracles Our God , the Creator, the Divine presents to ALL.No matter what, opportunity is constantYour choice.EnjoyThank you for Being you!We or I appreciate the Essence of your Being!!God bless!Nico V.**Heavenly Father, thank you for each and every opportunity, for allowing this photo to be captured. I in turn will shared”
“I have used this location twice; one to rent a truck and one to coordinate a Ubox rental for shipment (after the downtown location completely messed it up). They have been nothing but professional and capable when I’ve dealt with them. This is certainly a good location to rely on when it’s moving month.”
“ABSOLUTELY 100% DO NOT SLEEP ON THIS PLACE!!! Great staff. Great service. They made my storage rental and one way drop off change of location as easy as freaking possible. If they would've had a tip jar I would've jammed that bad boy up with a couple of $20s. That's the level of happy I am with this experience. Keep crushing it you crazy kids. I'll 100% be back...mainly because my stuff is there, but YOU KNOW WHAT I MEAN LOLOLOLOLOLOLOL”
“I think a lot of the issues that people have with Budget are not the fault of this location. The corporate phone numbers and support are worthless, but again, that's not the fault of the people at this location.I was originally charged an extra day for my rental and after calling the corporate customer support number four different times, I found that they were all helpless. So, I called this location (where I dropped my truck off) and the kind person who answered solved my problem within five minutes.Would've been five stars if I wasn't charged the extra day, but they were very helpful in getting the issue resolved quickly, so 4/5.”
“I want to thank all of you that have come to my location! If it wasn't for you I wouldn't have been able to help you out in any way that I could. I hope that any experiences you have with Avis and Budget in the future are just as good as what I provided you! Thank you!”
7AM - 7PM
602 W Washington Ave, Madison“Excellent customer service. The trailer I picked up had some issues, but the staff called a contractor who replaced the tires at no charge so I could complete my move. Excellent overall and all U-Haul employees were very nice.”
“Now this is a ryder the mechanics here are bad as. In and out 35min on a ac compressor. Clean they even have free coffee and showers. For drivers to relax. Thank you so much. If you're in this area totally swing in and get some great service. These guys are the best totally rocks.”