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“Jesse and Austin went way above and beyond today by staying late so I could return an item. I was having issues with opening the barcode on the email and had to contact the company for the return. I was on the phone for 20 minutes and that was 15 minutes past closing time. I apologize to both Jesse and Austin and they reassured me it was okay.”
“Anthony and his team customer service is excellent. I left my phone in a rental car and to meet his deadline to send next day was willing to go over to Hertz to retrieve it. Fortunately, Hertz made the delivery over to the store, Anthony had it wrapped and sent out on time to make the one day.
Anthony took ownership of the problem and made sure my problem of leaving a phone at Hertz got resolved for me.”
“I don’t know the associates name, but she was always there when I went to the UPS store during the dayShe was so kind that you couldn’t ask for anything better and she always had a smile on her face and did everything she did with perfection.”
“Before I even opened the door, I could see the associates inside smiling! I felt really welcome here. Terri was so friendly and great at her job--she even helped me cut my box down to save money on shipping. This is a great place to ship.”
“Trinity was such a delight this evening with my Amazon returns. My code was for Whole Foods and she helped me correct them to UPS. She’s such a great employee made a stressful situation fun and easy!! Thanks Trinity!!!!”
“Riley and Noel were extremely helpful, thorough, knowledgeable, friendly, and patient in assisting me with setting up my personal mailbox at the Regent St., Madison location this evening. Thank you for their excellent service, and for the UPS services offered at your location.-Sincerely, Keysha”
“Use this UPS regularly and usually great and able to be helped quickly. Today, the person working (Kirstin) did a fantastic job of efficiently helping multiple customers at a time with a great attitude!
From past experiences (not today), have noticed that getting copies printed here can take a while (a day or two vs some places that can print within a couple hours).”
“The staff was kind, polite, efficient, and when they were not able to meet our overnight needs immediately started looking for other options for us. We left and came back after not purchasing anything and they quickly boxed up our package for us and it felt like they really cared whether or not we made it on time to get it shipped out from USPS.”
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“I'm from Minneapolis & needed to send box to my grandchildren. UPS store was so easy to get my package delivered. All I did was box it up and pay and it was delivered in 3 days! Definitely recommend this service!”