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January 2024 by A
Excellent fragrances and the customer service is outstanding!
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November 2023 by helen holmes
I'm outside of San Antonio ,Texas and I place orders with this family business.I'm so happy that ive found them. Down to earth and Helpful in everyway. They are quick to ship and the scents are awesome. Im Very happy ♥️
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April 2023 by Nature's Route
I bought candle wax from this company and received notification that my package was delivered when it had not been. Once contacting the store I was told that the drivers sometimes will scan it in as delivered before actually being delivered and told to wait until the end of the day and if I hadn’t received the package to contact UPS because there was nothing they could do. After speaking with the lady I was emailed with a copy of the tracking status saying that my package was delivered to my front door as if I hadn’t already received that. That was the sole purpose of me reaching out. I will not purchase from this company again due to lack of sympathy and inconvenience. They should not work with shipping companies that basically lie about delivering packages then you reach out and they tell you it’s nothing they can do then send a copy of the package being delivered. Customers service could be way better and improve ways to accommodate your customers when things like this happen. You can tell they deal with this often because she was able to tell me that some of their drivers do this often when I called which was not the response I expected.
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February 2023 by Lisa Saliture
Love this company! I've ordered many fragrance oils to make candles, lotions, body scrubs and sprays out of and they offer such an amazing variety of scents! They smell incredible and the hot throw on candles is exceptional. I love that they are in Wisconsin like I am and the delivery is lightning fast!!
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November 2022 by Chyenne S
Always on time and reliable I never have any problems great company and they answer the phone when you call a real person ??
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August 2022 by Inki Mame
Super fast shipping and unique fragrances. Love coming here for my unique scents!
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March 2022 by Emily B.
Loved everything I got from her. Amazing in fragrance oils in soy wax! Fast shipping too.
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December 2021 by Elizabeth K.
I have been a loyal customer of this special special place for over 20 years. Amazing scents and super clean burning wax combined with stellar customer service. I don't understand the person who left that nasty review last year. We're in the middle of a worldwide pandemic and they had time to write a review but not respond to any of the entreaties from the business to make things better? That's just someone who was angry at something else and took it out on this business by leaving that nasty review. I hadn't initially come to this page to write a review but I am so incensed that one person's pettiness would so hurt the ratings of this small family run business that I felt I had no choice but to respond. I first encountered Candle Cocoon (and it's sister business Karner Blue) when the owner had her first shop on Old University Ave. I was given a candle as a gift and loved it so much that I've been a customer since - over 20 years. As a former Franklin/Randall PTO Board member, we knew we just had to ask and Lyschel (the owner) would be up for anything to support the school (or the neighborhood) including donation of materials, demonstrations or even sales benefitting the school. My son still treasures his "wax hand" from a booth they had at our neighborhood 4th of July party when he was 4 (he's now 10). Not only did Lyschel and her staff help many (MANY) small children make candles and dip their hands in wax, but they also did face painting. While I miss being able to shop in store when they were on Monroe St, I understand why their business model has had to shift during the pandemic - with candles in the same diy category as bread from scratch and other handicrafts. With an immunocompromised person business adjacent, of course they would move away from in person shopping. I also understand the frustration of stopping by and not being able to get something, but really? There's no room for grace? A (hard to find and in short supply) hard working employee was short on the phone one time so they decided to trash a business they obviously aren't a regular customer of - that's ridiculous. In summary, if the one star reviewer had actually shopped there before they would've known they weren't speaking to the owner. That employee may no longer even work there - but to besmirch the reputation of an entire business out of spite? That's the kind of review that shouldn't be allowed on yelp. Shop with Candle Cocoon - there's a reason they're so busy. You won't be disappointed.
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December 2021 by Susan Powers
Candle Cacoon fragrances are amazing! I searched (and tried) scents from numerous other companies before finding this one. They are consistently good and very pure. I was told by one client that she had been unable to burn candles in her home because her son had asthma. However, he had no reaction when she burnt mine!
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December 2021 by Tiffany Tillman
Online store easy to use! Ridiculously fast shipping & Delivery!! Quality products!!!
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September 2021 by Non U Business
STOP IT..... Seriously Candle Cocoon, enough already.... Enough of getting my order in two days... You said 3 to 4 days processing... Please 2 days, STOP IT... Your fragrance oils, please STOP IT, can't find such unique delicious smelling scents anywhere else. So just STOP IT... No seriously best service ever, I'm not a big candle maker, but you always treat me like I'm your best customer. So can you just STOP IT??? Showing others how to be the best of the best. Your service hasn't changed from when your company was startup to now after moving to large location. You guys really know how to supply candle markers with quality product... Hats off.... SHOW OFFS,,,
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August 2021 by Nat
STOP IT..... Seriously Candle Cocoon, enough already.... Enough of getting my order in two days... You said 3 to 4 days processing... Please 2 days, STOP IT... Your fragrance oils, please STOP IT, can't find such unique delicious smelling scents anywhere else. So just STOP IT... No seriously best service ever, I'm not a big candle maker, but you always treat me like I'm your best customer. So can you just STOP IT??? Showing others how to be the best of the best. Your service hasn't changed from when your company was startup to now after moving to large location. You guys really know how to supply candle markers with quality product... Hats off.... SHOW OFFS,,,
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August 2021 by Simeon Nikolov
Very friendly staff, highly recommend it for purchasing candle supplies.
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July 2021 by Andrea L.
Very impressed by the exceptional quality and variety of candle making & soap-making supplies available at this locally owned Wisconsin business. Over the years, I've ordered many amazing gifts from the Candle Cocoon including scented bath-bombs kits and candle making kits that were promptly shipped to grateful friends and relatives.
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July 2021 by James McCarthy
About a two hour drive to get candle supplies, the ride is a great day trip and the business is worthy of the trip.
