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March 2024 by Duane Kaufman
Good service, and convenient pick-up
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January 2024 by Paul Butcher
Great professional, friendly service. This seems to be a rarity in today's world, but the people at this, and the Madison west store, really stepped up.
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October 2023 by Dane Fjelstad
Great service, the battery I needed at a reasonable price and close by my home. Can't ask for anything more. Well done Batteries Plus!
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October 2023 by Kyle Jones
Jeremy is the man!!! By far the best phone repair service I’ve ever had. And I definitely recommend for any repairs you may need on your mobile device!
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June 2023 by Heather Feldhusen
They caused $390.40 worth of damage to my vehicle. I watched their employee put the car battery on my paint and scratch it. He also installed the battery incorrectly and broke the emission purge valve resulting in $390.40 worth of damage that I had to pay for. I have contacted Steve the store manger several times via both email and phone calls asking for a refund with no follow up. This occurred in November of 2022 and I was told in May of 2023 that Steve would follow up with me. He hasn't. Horrible customer service experience!
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February 2023 by Robert Thompson
Great place to get batteries excellent selection good prices
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October 2022 by Amber Jackson
Very weird experience all around. Was called and told the key fob for my car was ready, which we specified early on was for the unlocking and locking of my car. Cool! My mom went in to grab it and the woman in there (whoever was scheduled on 10/15) kept insisting my mom can’t stay in the store, mind you she has my keys and it’s cold out. So my mom has to stand in the cold for a 30 minute wait. Whatever though, annoying but not the worst. The 30 minutes pass and the woman says she is unable to get the fob to work but the key works. Our issue was the fob for locking/unlocking, our key does work already. Kept trying to sell my mom the key that isn’t fixed even though we already have a key that works manually and she knew that. My mom ended up just leaving. The whole interaction felt very strange.
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August 2022 by Greg Becker
Walked in, asked the clerk for what I needed. He took my device, changed the battery and I was good to go! Took less than 15 minutes for the whole transaction.
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July 2022 by Brian Swanson
I was very impressed with the knowledge and enthusiasm of the 2 people working around 4:00pm on 7/15/22. They taught me about the laws/dangers of using certain 18650 batteries with a vaping device, as well as how to recycle fluorescent tubes. They even had the forethought to tell me to keep my single fluorescent light (for reference) in case the one they sold me (a meager $5.26) didn't work (it did). One guy was even at the end of his shift but stuck around to help. Highly recommended.
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January 2022 by A H
From the initial phone call to the in-store experience, everything was outstanding! Kirk (Asst Store Manager) was very pleasant and helpful. He installed my car battery on an extremely cold day. The whole time he was upbeat and took the time needed to make sure everything was working okay. The East Broadway, Monona store was also a convenient location. Thank you Kirk! I’ll be back!
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January 2022 by ᗪOᗯᑎTOᗯᑎ ᗪᗩᗪ
Great service on a car battery install from Kirk. He was super fast and friendly. Total install took less than 10 minutes. Highly recommended!
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January 2022 by Grant Gillaspy
The return policy is very generous...and the sales staff have been helpful, whether picking up an item I ordered online, making a return, or trying to figure out which product I need. They have been a big help for my house and car!!
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January 2022 by Amber Li
We were fortunate enough to have Kirk save the day when we needed a new battery! He was flexible and efficient and took the time to make sure it was, in fact, the battery that was the issue. We were pleased with his friendly, quick and very helpful service in installing a battery for our car.
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November 2021 by Su Rose
Super Professional Service. I highly recommend this place to anyone looking for a car battery. Kirk was not condescending on the phone and answeredall my questions. He was kind in person and carried my battery to my car because of my sprained ankle.
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November 2021 by James Butler
Kirk was very helpful. Great service and selection. Even found a discount I didn't know about.
