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January 2024 by Brandon Vue
Horrible. Choose the other locations. This is your fair warning.
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December 2023 by Lexi Garczynski
Jerrice was very helpful when I was trying to find something my dad sent me out for. She even spoke to my dad on the phone to better help us!
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November 2023 by Fred Hubbard
The salesman assured me I could leave a truck at another location as long as it wasn’t a “sister branch”. I did as told and was charged $250 for invalid drop off and the location didn’t take accountability for its employees ill-guidance. A simple dishonest employee costing a customer. Sad.
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September 2023 by Savannah Wan
Ok so my partner dropped our truck/trailer off last night and they basically were like “sorry we have too many we cant do anything for you call corporate.” And offered literally no solution. i understand that it was about an hour to close, employees want to go home and they dont really care what happens to us but this is milwaukee, we clearly are new around here and theres literally no where to park that thing legally over night. I also understand that our contract had us drop it off the following day, but i didnt think dropping it off early would be such an issue. We just wanted to bring it back before they closed because we literally had no where to park it.All they did was have him call corporate and they left him on hold for 40 minutes.I dont know how thats acceptable customer service. I guess thats what we get for trying to be cheap. I know no one cares that we wont be using or recommending uhaul, but i just thought id throw that out there for any prospective customers. Especially if what they did was part of protocol.
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August 2023 by Dan Johnson
This location had turned me against U-Haul some years ago. I had reserved a truck and dolly for a move, only to find that neither was available when I arrived. The employee at the time explained that "reserved", for U-Haul, just means we can have something if it happens to be available at the time. Since then, I have needed to use U-Haul, and, going to their other locations, have always gotten the equipment I had reserved, and found everything to be in good condition. I figured that U-Haul must have gotten its act together. Recently, I returned to this location on E. Capitol Dr. and again, the vehicle I had reserved wasn't available. There were two other customers in the store at the same time, and neither of their reserved vehicles were available either. Everything about my experience here (reservations not being honored, poor condition of vehicles, the vehicle I wound up with -which was not as well suited for my job- only having half a tank of gas, an employee driving a company vehicle recklessly through the parking lot) pointed to a lack of competent management.
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August 2023 by Collin Broekhuis
Just an FYI…not sure if this is a UHaul policy or just this branch but if you reserve a truck or trailer on the website they said that doesn’t Guarantee it will be there. It’s still a first come first come first serve situation. I hope they change that policy as it seems useless to reserve anything then.
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July 2023 by Greta Klaus
Staff was super friendly. They were also extremely helpful and got me and my friends out of there with our truck very quickly. Drop off was easy
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July 2023 by Max Wells
The team were professional, and kind. They handle my situation as a top priority, and keep me updated with any changes. Vicky the location's manager was my point of contact. She was a delight to work with and I appreciate how she went beyond the call of duty. I would definitely refer future business to her location.Thanks E. Capital Milwaukee!
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June 2023 by Dave C.
Just wow. Not sure who the 15 minute parking is for. Bring a book cause no one is gonna come help you for a while. Just picking up boxes has taken me over 20 minutes. I've never stolen anything in my life, but very tempted just to take the boxes and go since it was clear no one wanted my money.
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June 2023 by Kat Props
I returned to the location about 7 minutes before closing time; the doors were locked, when I waved, the employees looked at me and then ignored me. When I called, someone answered and told me to use the app, even after I requested assistance being checked in so that I could get a printed receipt to provide to my employer to be reimbursed (the representative told me that “they don’t even have a printer”, which is a blatant lie since they printed out a page with info when I first picked up the van). Highly disappointed, I understand wanting to go home quickly when you’re finished with work, but I do not understand placing that desire above customer service.
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April 2023 by Harry Gray
I rarely write reviews but I want to share my great experience at the Capitol Dr uhaul. I had problems with my hitch and a tight schedule for my move. They were able to fit me in on extremely short notice and fixed my problem quickly and professionally. Overall great service and awesome people, in particular Michael and V (I believe those are their names but I’m delayed in writing this review so forgive me if I’m incorrect). Check them out!
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April 2023 by luke jeter
Reserved a trailer; it wasn't available when I arrived to pick it up because someone else had taken it for 3 days. Scheduled another reservation for the trailer for 4 days later; arrived to find that again none was available. Obviously reservations are irrelevant.
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February 2023 by Scott Campbell
Excellent experience at this location! Check-in was short time to get ,girl at the counter was knowledgeable. Dave to me out to the car hauler and hooked me up and was a great hardworking person. Had an issue on the road with a flat tire Uhaul was fast in getting it replaced. Made it toFlorida with no other issues. With all of us issues going on with no help, Dave at the Milwaukee location was Hands-On and great U-Haul staff getting the tire fixed was outstanding. Thanks again for a great experience
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February 2023 by Savanah Laws
They stole my best friend stuff out her storage and said she told them she no longer wants her stuff it was 15,000 worth items her whole house was storage there she has 5 kids all their bedroom sets their toys her furniture I mean everything for 4 mths she was paying 250 for her fees whole time they cleaned her storage out they steal everything
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February 2023 by L'Vette Robertson
The assistance that my mother and I received Saturday was phenomenal! David ensured that our out of state move was smooth.
