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December 2023 by Pam Collins
That customer should not bill if truck returned with correct gas level truck left with.* Update U-Haul has reimbursed me for billed gas usage.
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November 2023 by Tyler Wilkins
Absolutely worst customer service I have ever received. I made an appointment to pick up a trailer from the available times on their website. The only one that was available was 6:45 pm. I got there at 6:45pm and was treated terrible by “Mr. Harris.” Mumbling under his breathe, rude remarks, and REFUSED to look up my reservation because it was almost closing time (they close at 7). If they don’t want people showing up at 6:45 they shouldn’t have that as an option on the drop down box. I had to leave without the trailer I had a reservation for and as I walked away he even went so far as to call me names. No wonder this location has a 2.6 rating. I rent from other Uhaul locations on a monthly basis, I’ve never had such a terrible experience.
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November 2023 by Randy Lierly
To lazy to walk out to fill propane in the snow
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November 2023 by Philip Gissen
I understand the negativity; no U-Haul is ideal, but the people working at this location on 1st worked with us, laughing at my ineptitude. It took a couple of tries before we found a truck without issues, but they're U-Haul trucks. The proprietors are from the neighborhood, and the location is convenient. Pricing is competitive. The day went well.
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October 2023 by Phil G.
I understand the negativity; no U-Haul is ideal, but the people working at this location on 1st worked with us, laughing at my ineptitude. It took a couple of tries before we found a truck without issues, but they're U-Haul trucks. The proprietors are from the neighborhood, and the location is convenient. Pricing is competitive. The day went well.
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October 2023 by Anhthu Huynh
The employees here were very helpful! They answered our questions about propane refills and the best types of locks to use for our long term storage! The associate ringing us up also noticed that one of the boxes we grabbed was missing the styrofoam pieces and successfully advised us to locate another one. It’s a small detail but one that we really appreciated!
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October 2023 by Alison Hunter
SERIOUSLY BEWARE!! I’d give them zero stars if I could!We booked a 20’ truck for an out-of-state move along with movers to load and unload the truck. Two days before our move, we were informed that the closest truck was 45 miles away and, because the agreement for all reservations says that the equipment may have to be picked up at a location other than the one requested, sending us to Fort Atkinson was well within their right. They offered us a 26’ truck in Milwaukee but told us we were responsible for the up charge for a larger truck.Send us to pick up a truck at a different location within Milwaukee or in a neighboring suburb? Sure! Give us the larger truck for the price of the one we actually booked and needed? Fine as well.Sending us an extra 90 miles round trip to fix their planning error? Unacceptable. Pulling a bait-and-switch that leaves the only local option to be one that costs us more? Absolutely ridiculous. Not to mention the staff was incredibly dismissive and just kept “reminding” us that the “fine print” said that they could send us to ANY alternative pick up location.Moral of the story? Go with PENSKE! They came to the rescue with a fair price and a truck that’s actually near where we live. Book with U-Haul and who knows what hoops you’ll actually have to jump through to get what you reserved/paid for.
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September 2023 by Lauren Groh
I've been to three U-Haul locations in the last few months and rented several U-Hauls. I rented two of them from the Walker's Point location and they were far more organized, knowledgeable, and efficient than the other two. To be fair, I only had issues with one of the other locations, but Walker's Point was still the best of the three. They provided good service. They had my trucks and appliance dollies ready and had a crew appropriately sized to handle the orders. I'd return to this location again.
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September 2023 by Michael Alt
Jermaine was an A+ office dude that got me in and out with my trailer quickly and I easily. Amir and David took the trailer off my truck and let me on my way without any hassle or waiting. My favorite U-Haul in the city Siri
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September 2023 by Randy B.
Equipment is pretty beat up. The equipment is parked so close together that unless you are a size 30 waist you have a hard time getting to the driver's door. The first van I was assigned had 3 low tires. I will not use this location again
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September 2023 by Kim P (kpossibles)
I did an online self check-in via the Uhaul website reservation during daytime and it was ok! Staff were kind enough to direct me to the lockbox area and another staff helped me unlock the weird lock. The lock box location is less intuitive than the Capitol Drive Uhaul that I've used where it was next to the entrance.The only issues I had were with the UHaul check out process as I always have to take photos of the van multiple times since I always have some sort of tech issue with the photo upload. You can park on the street if you're planning on doing a short trip.I would also make sure that both of your side mirrors are pulled out before you ride out since sometimes they are folded to fit in the tight parking spot.
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September 2023 by David Title
This location is very convenient, located not far from both North and South Milwaukee. They never have long waits at the counter, and the staff is great at remembering faces and names. They have several entrances that make loading a breeze. I saw store manager goes out of his way to help customers. This team here appears more dedicated than other storage unit companies I have used. Highly recommend!
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September 2023 by Bri W
I went to this location in between moving and was assisted with the most well mannered employee by the name of Daejah! She assisted me so quickly and efficiently. I would have to say this location gave me the BEST experience I have ever had while in between moving and I will definitely be using them again. This girl needs a RAISE! Thank you Uhaul for having people like this to represent this company! 10 out of 10 recommend!
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August 2023 by christine gorman
Moving day is never fun and had to wait in line for 20 min when we arrived but I wanted to give a shout out to Alexis who helped us both when we checked in and upon return. She was super friendly and helpful, efficiently took care of the truck rental and helped with questions and getting my rental unit contract wrapped up. Good service isn’t a given these days so wanted to take moment to recognize someone who made our day a little easier with her friendly, efficient service. ?
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June 2023 by BeLexx BeLexx
This is by far the worst location, the workers lied and said we didn't fill the truck up to half a tank. They under the influence employees probably took the truck out for a joy ride before they parked the truck. I know for a fact I filled my gas up to half a tank. And by reading other comments I see I am not the only victim. Never will I use or recommend U-haul again. If I could give them zero stars I would.
