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July 2024 by Asiaa Johnson
Customer service was very poor associate canceled out my home phone service and all i wanted was to cancel my internet trying to force me to add additional services i didn’t want. Didnt seem like he wanted to help me at all was trying to rush me out the store now i have to go thru hoops and im very upset. If i could it would be no stars for the service i received today in store
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June 2024 by Brandon Fraune
They are not open Sundays, despite the hours listed online :(
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June 2024 by Tony Smith
Jjhe Ijx Ihd,
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June 2024 by Donald Cloud (Donnie)
Lousy customer service.
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June 2024 by Ben Rado
I had been having trouble trying to recover My email via my cell phone. Spoke with many customer service people for about 2 weeks, and Spectrum and Verizon...to no avail.
Until I walked into the Spectrum Store on East Capital Drive, Milwaukee. I lucked out and got matched up with JJ. He was very much knowledgeable, friendly and extremely helpful. Very professional and committed to helping me...after about an hour he solved the problem..never gave up! And has a nice sense of humor!
Thank you JJ..Ben R
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May 2024 by Matthew Stricker
Workers here are kind; however, Spectrum does not offer prorated rates for folks who cancel their service mid month. I canceled my internet 10 days into the month, yet I’m being charged for the entire month. It’s hidden in their T&C, and they won’t do anything about it. Nickle & diming their customers, shameful
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April 2024 by Larry Pollard
Will never subscribe to their service again. Wish they would remove my name from their mailing list!!! Worst customer service people anywhere
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April 2024 by Sharon Hinkle
They never try to contact me or give the right number to speak to someone
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April 2024 by Alesia Hawkins
Customer service was not pleasant. No friendly faces. They were knowledgeable.
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March 2024 by Doni Palmer
Even though it was quite busy,I was still in and out in about 20 minutes(not to mention I was a walk in customer),just to return my cable equipment. They did a good job despite it being packed with customers.
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March 2024 by Licia M.
The attitude and demeanor of the staff in this store is horrendous! They talk at you versus talking to you, and it always feels that it’s an inconvenience to ask any questions. Something really needs to be addressed about this, especially when paying customers are being serviced.
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February 2024 by Ch4rli315 K.
The absolute worst customer service I have ever dealt with. was told a problem was fixed in 2021. never heard back from them and then get sent to collections in 2024. Rude customer service giving me attitude the whole time. the service also regularly goes out and they dock your speed. DO NOT USE THIS GARBAGE COMPANY
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February 2024 by Rashaad R.
Not for this store specifically but if anyone is thinking of going with spectrum, don't. It's trash and half the fine print you read is false advertising. It said I have 30 days to purchase protection for my new device and it's been 20. When I spoke to an agent she said it's a generic message and that it's not true. You can only purchase protection at the time of buying the phone. No where on spectrums website does it state that. Also most of their employees have bad attitudes and aren't helpful.
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January 2024 by Сергей Зорин
Good service
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January 2024 by Willie Buford
Had me running around a little bit
