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July 2024 by Charlie Lorenz
I rented a Bosch jack hammer. It did not work. I brought it back and was accused of breaking it as it supposedly worked upon the last check in.
It clearly did not work but they are reluctant to give me a refund and have used several hours of my day.
Make sure to get proof the tool rental works before leaving.
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June 2024 by Emmaleigh Utter
I had some miscommunications with an appliance delivery, but ultimately I had it resolved fairly quickly. While they may not be the friendliest, they ended up being more helpful than I expected. I would recommend double checking your scheduled delivery because the procedure is not widespread knowledge for the staff, imo
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June 2024 by Alicia Hernandez
Have to drive around back for online pick up. Had to show order bar code twice, as well as go inside and sign for my order. It is not exactly curbside. Good prices and rebates.
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June 2024 by James Mendini
Nice store next to abandoned Northridge Mall
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May 2024 by Crystal Herget
If you are in a semi truck don’t come here they will run you off and threaten to call law enforcement on you. Even if you had plans of shopping. They have a HUGE parking lot and not very busy I was out of the way and not blocking anyone or anything. Store manager was extremely rude. Talked down to me like I was trash Terrible business. It’s terrible to treat truckers like a criminal we run the country. If it wasn’t for trucks Menards would not have product to sell. Menards would have never been built either. Us truckers are people too. I have a husband and small dog and faithfully shop at Menards because usually they OTHER better locations let me park. But today at this location my thoughts of the company have extremely changed.
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May 2024 by Yolanda Ashley
They have everything that I need for my house in one store
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February 2024 by Shad Muss
I am not a fan of this place for many reasons, including the Menards owner taking radioactive waste from his store and illegally putting it in his home garbage...among other crimes. I don't understand why he didn't get time in prison.
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February 2024 by Zoya Khalatyants
Bad customer service… Tina was rude and didn’t have any desire to help a customer…
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January 2024 by maurice r
Love it love it
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January 2024 by Crazy Corn
I started out with a good day. Unfortunatelean I shopped at your store notice a product on your shelf. ad clearance sale for 399 Padded table and chairs.t table and chairs. Went to the GM to show him the mishap, and he proceeded to strip the incap. Of all of the sales tags from the bottom to the top. Never offer me the product for the sales price and claim that it was an employee's problem and employee's issue. But the employee was never here to deal with the issue. He covered up the problem before rectifying the problem. Then Tol to me, didn't I help you by taking the place down, I said no, absolutely not you should have gave it to me for the salesprice and then remove the stickers, but whose ever is managing him and showing him how to operate a business. I guess that's his best way. No, thank you for your services. Be shopping somewhere else a Lowe's or home depot menards, you get 2 thumbs down.
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January 2024 by Wooby
Some of the dumbest people working there. If your lucky, you may find one person that know what they’re talking about
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December 2023 by Alia Conlin
I Love this location. Very convienent.
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December 2023 by Katie Pritchard
Normally, I have an okay experience here. I bought dog food from this Menards in September, and the food was recently recalled for salmonella. I stopped in at this Menards today (with the original receipt) to see if the food I purchased was part of the recall. I had to explain this at least three times to the person at the desk who was trying to assist me. He finally called a manager, and I explained this situation again. After verifying that the dog food I purchased was part of the recall, he asked if I had any left and if I'd brought it with me. I explained to the manager that I did still have the food left, but it was in a large container because it's a 40-lb bag. He advised I bring it all back to the store so they can throw it in a bag. Every other place I know that sells the brand of food being recalled advised that the dog food just be thrown out and the receipt brought in for a full refund. Further, those other retailers proactively told their customers there was a recall. Menards did absolutely nothing to address this proactively, and it's a further inconvenience that I have to drag several pounds of dog food back to their store just so they can throw it out. I think they could have handled this in a more professional manner.Update: Before dragging all the food back to the store, I called the front-end manager, who confirmed I needed to bring the food in. Since I'd partially purchased the food with a rebate, I asked how that worked and told her I no longer had the original food bag. She told me I'd get a refund for the balance and in-store credit for the rebate portion. Fair enough. I dragged all the remaining dog food back, along with the original receipt. I again had to explain the recall to the same person I explained it to three times prior. Rather than giving me a refund, they gave me in-store credit for the full amount. This recall was not my choice, so I should have at least received the remainder of the balance in cash to do with of my choosing rather than being forced to spend it all in their sh!tty establishment, but the manager acted like he just couldn't be bothered with having to actually think this through. The drama for just trying to return a bag of contaminated, recalled food is enough to make me never want to step foot in the Brown Deer location again. I will drive the half-hour to West Bend if it means the staff there is more competent.
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December 2023 by Marlene
The staff and customer service at the Brown Deer Rd. location is professional, helpful & friendly! They have come a long way from a couple years ago after changing managmeent that ensures reliable dependable employees stay and the rest need to find a different job! You can still find anything at Menards!
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December 2023 by Julia Flores
Love this store and service.
