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August 2024 by Shari Gordon
Very nice guys. Called on a Saturday, right before they were closing, needing a belt for our dryer. They offered to stay open until I could get there. I got helpful advice on the installation of the parts. Overall very positive experience. Thanks again guys!
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May 2024 by Elizabeth Lesperance
WARNING. AVOID THIS BUSINESS. If I could give this company a name I would call them Liar's Appliance. Initially, I called this company because of the decent reviews but those seem to be from a while ago or perhaps they are fake.... Here is my story, I have a Whirlpool dishwasher that had Failure to Drain Error. I tried to self diagnose the problem but am no expert so I called Laabs Appliance. Speaking with Jake on the phone he told me it was definitely the pump and not a clog. I'm not sure how he could confidently diagnose this over the phone but I believed him. He told me the pump would be in the next day. He told me his pricing. I was thankful and waited for a call. I received no call so I called him back and he told me the part was still not in. This went on for a couple of days, blaming the delivery driver saying the pump should have been here already. I stuck with him though because he seemed to offer the lowest pricing....I asked if he could just come and look at it to see if it was a clog and he said no. Finally, I got a call that the pump had arrived and they could come out. Perfect! I had plans that day and asked when they would arrive, I was told about an hour or two. Hours go by and at this point, my plans have been canceled. I call the store and am told they have no idea where the man is to fix my dishwasher. Hours later someone shows up and says they had car problems. Okay another misfortunate circumstance but let's just fix the dishwasher. During the appliance fixing process, he seemed to not have all his tools, this included a bucket for water to drain so he used one of my good pans :/. Upon completion of the project I was charged more than previously discussed on the phone with owner Jake. Not even a month later and the filter area is not draining completely. Perhaps if they did an effective job of diagnosing the problem to begin with I would not have had issues. Laabs Appliance offers a 30 day warranty however it is IMPOSSIBLE to use. For weeks I have tried to call the company with no answer on the phones. When I finally got in contact with Jake I was told there could be a clog.... and I was told he would come Tuesday. He never shows. Wednesday- no show. Thursday I called and voiced my frustrations with his no-shows, he told me he was doing his "damnedest" and "no ifs ands or buts" he would be there today. Who do you think didn't show up.... I called later that night and he told me Friday morning he would certainly be over. Well, today is Friday, and who still hasn't shown up.... I called today and spoke with Chris who told me he even made sure Jake was awake today....? Jake does sound like he has some sobriety problems.... I also spoke with Brandon who also assured me he would be coming over later today but this has not happened. This has been an absolute disaster. I spent $300 on a dishwasher repair that still is not fixed... I could have bought a new dishwasher for this price. PLEASE STAY AWAY AT ALL COSTS. Also, they charged 9% tax... and only took cash because they said their credit card system was hacked but didn't mention this until they arrived...super sketchy.
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March 2024 by Olga Herrera
GREAT CUSTOMER SERVICE.
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January 2024 by Amar Watts
I was in need of an assembly lock for my LG front load washing machine.. They had the part and was willing to assist step by step over the phone... At a reasonable discounted price to... If I am in need again I will be coming back to them... Customer service was excellent...
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November 2023 by Jeremy Belot
I'm extremely thankful for the service and expertise provided by Laab. They had the part I needed, described how to install it and stayed late to sell it to me. Amazing customer service that saved me money!
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October 2023 by Jayme Birken
Very helpful and knowledgeable. They will take their time to get it right even if it's a $10 part.
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October 2023 by Laabs Parts
Best family owned appliance shop in Wisconsin or at least the city!! Helpful, honest, kind, and relatable! Were just regular people looking out for your family because that's what we're all about!Welcome to The Home of the Do It Yourselves!LAABS APPLIANCE PARTS
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October 2023 by Laabs, Appliance Parts
Best family owned appliance shop in Wisconsin or at least the city!! Helpful, honest, kind, and relatable! Were just regular people looking out for your family because that's what we're all about!Welcome to The Home of the Do It Yourselves!LAABS APPLIANCE PARTS
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September 2023 by James Newsom (201 Newsom)
These guys are the best. They were honest and patient. They helped me solve my dryer issue fast.
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August 2023 by Kristy Keller
Jake is great! Called on a Sunday night to schedule for a dryer repair (expecting no one to answer). He did..and my dryer is back in back in service...the day before a holiday;)
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May 2023 by Kristy O'Connor
Called a few minutes before they closed today. The man that answered looked for the part I needed and was very nice and helpful. He even explained how to put it on for me. This is the 2nd time I've been to this establishment for parts and the service is always top notch!
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May 2023 by c klein
Absolutely reliable; knowledgeable; an expert at what he does (the owner, Jake). We won't use any other appliance parts & service store. From my description, the owner figured out immediately that we had a potentially dangerous situation with our gas stove. Same day service. Wow.
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December 2022 by Emily Guy Birken
The door switch on our Whirlpool dryer went out over Thanksgiving weekend. When I called Jake at Laabs, he was able to find the part even though we only had the model number and not the part number and assure me they had it in stock. I picked it up within 15 minutes, and Jake took the time to explain to me how to replace it and also suggested ways to find YouTube videos that would walk us through the process.I was super pleased with Laabs' customer service and friendliness and I will be happy to go back to them the next time we need appliance parts or service. Support local!
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November 2022 by Craig Both
They had my start relay for my fridge. Great customer service and communication. I was able to fix my refridgerator for a very reasonable price. Thanks Guys!! Will definitely recommend!
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October 2022 by John Nickel
Most helpful and the best place to find appliance parts in SE WI.
