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September 2024 by Rashad Fulcher
I had service performed on my vehicle. Problem solved, everyone was professional. One question, I was unaware that I did not qualify for a courtesy vehicle. While I was in Austin they would give me a vehicle when I got an oil change.
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June 2024 by Zoe Bambery
Can't say enough good things about this dealership. I flew in from Washington DC to buy a car, then drove the 14 hours back and it was absolutely worth it. Nate helped me negotiate the best possible deal for myself and my family.
The entire International MINI team is incredible and did everything they could to make sure I was comfortable with the transaction, which is difficult to do with a remote buyer. Nate even sent me a video of the car on the lot so I could look at more than just the stock photos when making a decision.
Inventory at this dealership was better than anything I could find locally and the customer service was next level. The entire transaction was straightforward and I never felt like anyone involved was being anything other than helpful and honest.
Strongly recommend!!
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May 2024 by Sandy Speirs
Always fast and friendly service. Got an oil change and nice to them vacuum and wash my little mini making it look new again.
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February 2024 by Joe Knowski
Great experience! Recieved multiple updates including a video of diagnosis of my vehicle. All staff was professional and vehicle was fixed in a timely manner.
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December 2023 by Joseph Abt
The service here is outstanding, but the prices are very high. Just part of being a higher end dealership I guess.
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December 2023 by Kelly Bonney
Just purchased a new 2024 Mini Countryman from International Mini. Had a great buying experience working with Rory. Above and beyond getting vehicles I was interested in ready for test drive, great product knowledge, and patience. Would recommend.
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November 2023 by David Vecellio
Tim always takes care of us our Mini! Thanks!!
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February 2023 by Michael Soderling
so far I'm happy with the service here. I have a 2016 Mini Clubman that needed some service before an extended service warranty ran out. They recommended service that I hadn't considered and it was all done for free. However, I just had a break light fixed a little over a week ago and it is not working again.
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October 2022 by Bob P.
Service department did not follow up or even reply to calls for a month. Another dealer's service department accomplished job within 4 business days.
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October 2022 by Susan Muenter
I purchased my mini used 18 months ago. I called for service and was scheduled quickly. Customer service was fabulous. I was kept informed of the process of service the entire time I was there. They suggested some free software updates, did a complete inspection and did not try to upsell me with service I did not want or need. In a time where most service is below par, they are a true gem!!
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September 2022 by Kathy Summers
Excellent service! Fast, polite and thorough.
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April 2022 by Pamela Marie
Fantastic service experience! My check engine light came on my MINI while on my way home from work on Monday & was able to schedule an appointment right away for Tuesday morning. Tim and the rest of the staff were extremely friendly and professional. They even sent me a text with a video link of them taking a look at my car & were flexible with a shuttle service. I will definitely be back in the future.
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April 2022 by Possum
I took my F56 John Cooper Works Mini in to get the windshield washer reservoir and pump replaced towards the end of summer last year. After retaking possession on the vehicle I started noticing things one at a time wrong. The first thing I noticed was missing plastic grommets that the mechanic had clearly lost under the hood…. I thought “no big deal”. Then a few days later I noticed that a few of the plastic pieces under the hood hadn’t even been put back in the proper place. Then a friend pointed out that there were dents in the hood that hadn’t been there previously. After some time I noticed that there were scratches forming on the headlight on one side where the hood was rubbing when I closed it. I wasn’t sure what would be the cause until I realized that the mechanic had taken the hood off to replace the windshield washer pump or hoses, and had not take the time to re-align it when they put it back on. There are now scratches where the hood meets the quarter panel as well from the hood not being aligned. I never would have thought such a “high end dealer” and service center would take such awful care of their customers cars. I hope no one else’s car gets treated the way they treated mine.
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February 2022 by Linda Cieslik
6+ leases over years. Trusted great service fair dealings.
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November 2021 by John Stevenson
Would give them 6 stars if i could. Hands down my BEST car buying experience in my 35 years of car buying. And I don't really like shopping for cars. These group made it fun from start to finish. And I am definitely enjoying my new MINI.I also note that I have consistently had a fantastic experience at this auto dealership. Ten years ago, I shopped around all over the Madison, Milwaukee, Fox River Valley and metro-Chicago dealers to get myself a MINI. I had the BEST experience, hands down, at International. Garland McIntosh, now sales manager, took great care of me.Fast forward 10 years, time for a new 2022 MINI. Again I call around, this time my sales rep was Nate Hansen. Went out of his way to help me find a GREAT deal on a brand new 2022. Very positive experience from beginning to end. Nate took care of me as a customer, not just trying to find a way to sell me the most expensive car - but actually helping me get the car I wanted. This dealership treated me so well from beginning to end.Tip of the hat to Keith Dabbs for ensuring I got lowest loan rate possible.HIGHLY recommend. I am not a frequent reviewer (have I ever?) but this was too good of an experience, not to take the time to say thanks to these folks.
