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September 2024 by Beth Petkus
Can't contact the office by phone! The phone rings and rings and then they disconnect the call.
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September 2024 by Kyle Lowman
Horrendously aggravating experience trying to pickup a rental here, basically got told to kick rocks and go pickup a rental in the city. Parking garage here too was insanely stupid.
Avoid this place at all cost. Don't even use any company at the airport, just take a lyft to another pickup spot in town
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September 2024 by Hector Hernandez
Don’t rent from Hertz, I’ve been trying to call to get some assistance with a mistake they made. I was double charged on my credit card and was basically left without money for food during my rental, I’ve been trying to call 40 times and counting to get this fixed and no one is picking up the phone
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August 2024 by Trevor Foster
Gave my car away after a delayed flight, couldnt contact anyone ahead of time, just a mess
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August 2024 by Joseph Holmes
Answer your phone
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August 2024 by W M
Had a reservation. Flight arrived 3 hours late due to weather. Hertz counter had no employees, only a sign saying proceed to Gold counter. No one at Gold counter either, no keys in any car, no employees to be found. Hertz had my flight info, knew my flight was arriving late and could have easily informed me they would be leaving for the night.
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August 2024 by Devin Settle
If I could give negative stars, I would. This was the worst customer service experience of my life. I was treated like an inconvenience, disrespected, talked over, and denied help. I was traveling alone with my baby and there was an issue with my debit card billing zip code. I asked the attendant to try a different zip code, as I thought that was the problem, and he became hostile. Not just frustrated. I wish I were exaggerating. He would ask other customers what they needed in the middle of me saying something too, as if I were invisible. I told him I wasn’t trying to make his day harder and he just told me he wouldn’t help. Just complete disregard and disrespect. I’ve been trying all evening to cancel the reservation online and having issues online and in the app. I’ve been on hold for 36 minutes when it said it was estimated 10. I will never use them and you should avoid at all costs.
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August 2024 by michael nugent
Had reservation. Checked in. Was told there was an hour wait to get the car. I could not help but think of the Seinfeld episode when Jerry reserved a car but they did not have a car. What good is a reservation if Hertz does not hold the car for you. Ended up waiting one hour fifteen minutes.
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August 2024 by Sam Burg
Unhelpful and useless. Prepaid for a car and was denied access to my rental. I was told that I needed to call customer service even though I was at a Hertz desk and booked through Hertz. When I asked why they couldn’t do a basic customer service procedure they gave me attitude and blamed it on the lack of employees instead of their lack of initiative. I would give this place zero stars if I could they will do everything to take your money and make the process as hard as possible.
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August 2024 by Danny Wyrick
Rented here due to National being fully booked. No wonder Hertz was the only rental car
Company with a car left. $800 for 2.5 days when National was going to be less than $300. Absolutely insane difference. I’ll never rent from hertz again.
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July 2024 by Lex With The Records
Do not rent from here. They will lie and tell you whatever you want to hear to get you to leave at the counter. I returned my vehicle more than a week ago and have yet to receive my initial deposit back. Not to mention the lie the manager told me, I can pay for my flat tire replacement out of pocket and hand them the receipt and when I return says they I can only do it through the “maintenance portal” online. Also tells me that they do no give money back but will take off a day or two from my next rental agreement not for this one. Feels like a big run around when it only cost me $124 to replace a tire. I finally got through a “maintenance portal” and it has been weeks with no reply. I’d advise you all not to rent from this shady company with terrible customer service. If all else fails they tell you to email customer service but customer service is standing right in front of me in real life.
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July 2024 by Shannon Winkler
The cars in the President’s circle are a joke.
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June 2024 by J Imber
Claimed damage to a car which was there prior to renting. Sent me to collections for $582
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June 2024 by Peter Tourville
Total screw job. Rented the car and did a walk around with no scratches or dents; dirty inside, but it looked fine. When we returned it, we advised the attendant that the back gate appeared to not be closing properly. One month later we received an insurance claim for the cost of a repair of the gate that we did not cause and frankly should not have pointed out. Friend had a similar problem as well. If I ever rent from Hertz again, I will insist that an attendant come out to walk through the entire car with me, testing every lock, window and light.
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June 2024 by Kelly Krueger
Great experience, nice, reliable, clean vehicle
