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February 2024 by Regina Mosby
My rental with Enterprise was due to my car being in the body shop. There was great communication with the shop and insurance company and the car and driver were waiting for me at the body shop when I arrived. All of the staff were personable and polite. Drop off was well communicated with the body shop. Driving a Dodge Charger was fun and it looked great. My only issue was low tire pressure on a couple tires, which I communicated with the manager. I would definitely use Enterprise again.
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February 2024 by Matthew Franey
My experience at this location has changed my opinion on Enterprise. I previously swore them off after a very unsavory interaction at the airport location but was obliged to use it once more due to an insurance claim. I was very pleased with the service I received top to bottom and would not hesitate to recommend them.
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January 2024 by Jerry Pickett
Another very helpful rental
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January 2024 by Gerhard Friedrich
Awesome
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December 2023 by Ulysses Earnest
I'm in the Milwaukee Wisconsin and I rent from the brown deer location and the whole staff that work's there are very knowledgeable ppl and work's great with the customers and takes care of there ppl very well ... I as a customer appreciate the whole staff and team ... keep the good work guys ...
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December 2023 by Picture Dis LLC
When picking up car at the Brown Deer, WI. location the KIA Boys stole a car 10 feet in front of me! me, and other customers were standing there, and everyone else was asked and received a phone call asking where they OK but no one even asked me at all as if I didn’t even matter! Even offered the other Caucasian customer a discount upgrade for her bad experience but still no one asked me or said one word to me. They were more concerned about their car instead of the safety of the customer. i’ve rented from this particular office multiple times in one year alone, and I brought this to their attention and the rep whose name was Emmanuel was more concerned about getting their car back from me on time and even said if I was gonna have the attitude or complain about it he’ll report me to corporate and they won’t be as nice as he is which I felt was very disrespectful. now every time I go to a rental car facility, I have thoughts of this terrible experience that I had to encounter and I fear for my safety!
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October 2023 by Virgina Coates-Gardner
This place is wonderful! Katie was so nice to help me find a rental I wanted due to my vehicle being stolen. Her customer service skills exceeded my expectations! Thanks so much Katie!!!!
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September 2023 by Diallo Lopez
Very nice people help me out with all my needs. Didn't have the size car I want but they gave me.a free upgrade. Which turn out to be a awesome car.
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September 2023 by A. P.
Rental I picked up was not clean and had visible damaged.
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August 2023 by Evelyn Marshall
Really loved the detail and personal attention that was paid to myself and my husband at this location! Both associates were very nice, funny and attentive!
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August 2023 by Bashamba Williams
They provided excellence service. The staff was extremely courteous and helpful. I look forward to future business with them.
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August 2023 by Nevel Yang (Son Neo)
It was ease to get checked in. The day that I went to pick up the car they we behind in cleaning the cars for everyone.
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August 2023 by Khlo Kyle
I booked a rental on Monday the 25th with a manager in training Emmanuel for a 7-passenger when I arrived on Tuesday they did not have the vehicle a different young man assistant me at the counter they asked if I could come back they were going to receive the vehicle from a different location I said that's fine just call me when it's here. The young man that helped me at the counter gave me a call and stated that the vehicle had arrived I came back to pick the vehicle up after my original pickup time and was very patient during this experience. My rental is booked from Tuesday to Thursday on Friday I needed to extend my rental and Emmanuel threatened to call the police I explained to him but I am out of town in the state that does not have my bank I would need to transfer money over so I can pay however there's a 300 deposit down on the rental and I am literally one day over on my rental I received the call Friday morning Emmanuel told me I had 10 minutes or he will call the police. I spoke with the manager Danny who assisted me greatly and agree that that was unrealistic that i would be able to find a bank in a location I was unfamiliar with in a matter of 10 minutes he told me he would give me a call around 5 to see if I had everything taken care of so they can process a payment. I called Danny back around 3:45 and told him I was ready to process the payment. Danny then try to process and stated that since Emmanuel had ran the payment earlier they cannot run it again for 24 hours now me and Danny agree but we couldn't understand why Emmanuel was pressing the issue after he had ran the payment once and knew he couldn't process it again for 24 hours Danny told me you would give me a call the next day around 11 and we can go ahead and take care of the payment of $293. Danny the manager had great customer service and said he understood everything when I call back the next day to process the payment I was told Danny was not in and I was passed onto Emmanuel who then told me I owed $500 and then my 300 deposit no longer existed. I am a plus member with Enterprise and I use the Brown deer location as my location often I have never received as such bad customer service from any Enterprise across the U.S. as I did with Emmanuel he was very nasty with me if he is your manager in training he is probably not the one I would recommend to deal with all your valued customers. However everyone else at the location had good customer service and we're very patient trying to help me resolve the issue so I thank them for good customer service. But the guy Emmanuel his customer service is so terrible I mean the guy knew he'd already tried running my card and then pressed me knowing it couldn't be ran again for 24hs mind you this rental was only 1 day over and i had the money to process the payment he was just so mean and disgruntled poorest customer service ever.
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July 2023 by Cathy Stampley
Excellent customer service. The minivan was spectacular and in pristine condition with all the bells and whistles. And I especially appreciated the check-in call while we were away to make sure things were going well.
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July 2023 by Clifford Brown
Only deal I had with my rental was that the vehicle was NOT washed or clean when I picked it up.
