CVS is a pharmacy that offers a variety of services and products. The pharmacy team is known for their excellent patient service, kindness, professionalism, and willingness to go the extra mile. They are careful in preparing prescriptions, making sure customers get their medicine correctly filled, and are willing to call other places to confirm information. Customers appreciate their full service and the great customer care they show, especially at the CVS on Downer in Milwaukee. The store itself is a standard CVS: stocked, clean, and easy to navigate, with convenient parking. Customers find the staff at the pharmacy friendly and helpful, often feeling like they have hometown pharmacists. In addition to the pharmacy staff, the customer service representatives at the checkout are friendly and engaging, often complimenting customers and making their day better. However, there are some downsides. The new phone system for prescriptions makes it difficult to reach a real person, which has been a recent change without prior notice. This has caused frustration, especially for people who rely on speaking with a pharmacist for questions or savings. The store’s long receipts with coupons that expire quickly are also a common complaint, as they tend to waste money unless you shop frequently. Despite these issues, the store's streamlined online system allows customers to check prescription costs and status via text, saving time. Customers can also add a payment card for quicker pickup, though automatic charges when prescriptions are ready would improve convenience. Overall, CVS on Downer is valued for its friendly staff, good service, and helpful features, making it a convenient choice for many locals.
CVS pharmacy is my one and only pharmacy stop!! A great variety of the products I use.A helpful and polite staff.
May 2024
Pharmacist is really nice and this store usually has everything stocked.
April 2024
It's a pharmacy. They have pills. I mostly go there for the snacks. Employees are nice, not much else to say. Wish it was open later than 9pm and sometimes it closes early but at least the atmosphere is nice and the prices are cheap.
