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April 2024 by Phil Hanson
I found the local employees fine but the banking services were terrible. I tried to wire $2k to a friend in the UK who ran a travel company for an upcoming trip. Chase would not do it because I would not detail my personal relationship with that person. What!
One of many examples of them canceling transaction for reasons not even they could explain. No need to put up poor service.
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January 2024 by Rashi Akiba R.
Hmm. As a child I used to wonder... As an adult I still do much the same. The question for myself is not where to bank, it's how to bank.
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December 2023 by Shad Muss
The managers here were pretty rude. I came in and asked about Chase being the world's second largest funder of fossils fuels, since I am concerned about climate change. They had zero patience for my question.
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September 2023 by Mark Jubelirer
Worst bank i have ever dealt with. Call various branches and all you get are recordings and can't get to a human. Have been waiting 1 1/2 months for $300 from deceased brothers savings account
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July 2023 by Theodore Schmitt
Beautiful building. Glass walls but a quiet environment, it was very pleasing. I was able to do everything I needed, banking-wise. I even got an older fee waived! I really appreciated the help from Heidi. Smart, professional, and helpful- I'm looking forward to coming back next time.
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July 2023 by Bernadette Kagel
Exceptional genuine people who give amazing service. Great products. Parking structure is on Water st.
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May 2023 by Deborah Avery
I've always been greeted by name and with a smile from the front door all the way to the teller window. All of the employees are very professional, and very efficient at what they do to provide top level customer service.
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November 2022 by Giuseppe Falcone
Fix the drive thru ATM...Every day it seems to be offline and service industry people depend on to deposit cash tips especially on the weekends. Walking all the way over for it to be off is extremely frustrating
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September 2022 by Curlytop
Every team member is always (ALWAYS!) so friendly and helpful. The greeter at the front and the tellers - it’s like family. Thank you!
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August 2022 by Oscar Martinez
Chase is my bank I been with for eeeeeever!! Love em
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July 2022 by Brittany
I am amazed a bank can have customers that closes before 5pm. I arrived before 5pm and drive through is closed. No service for months since the bank can't be open for patrons who work until 5pm. 0 stars. Atm took over 5 minutes to not dispense cash. Bad location. Difficult to navigate to during traffic to rush to bank before 5pm. Bank with a credit union. Utter disappointment.
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April 2022 by Markeyirl
Given the tumultuous nature of the past couple of years it is no surprise these days you run into someone less than enthusiastic about their job on a daily basis. I'm beyond happy to report that is NOT the case when it comes to the lovely Jodie Johnson.Her bubbly and light attitude is both infectious and undeniable. I've had the pleasure of interacting with her on two transactions thus far one of them being my first time in the downtown branch which admittingly was a bit intimidating, both times I left with not only a smile on my face but with a more positive outlook on everything going on these days.Any Chase customer who interacts with Jodie is sure to remain for the long haul, I know I am. Thanks again Jodie!
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April 2022 by Mirna Golac
Literally the worst bank ever! My card was never delivered and they made me come to the branch five times already to verify my identity. They did not even offer to help with card delivery, and my card to this day is still missing…DO NOT choose this bank
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April 2022 by Barbara Bassill
Always great customer service. Very friendly. Professional and helpful.
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February 2022 by Stevie Frankow
Went to deposit savings bonds and got a super fun teller. Neither of us knew the process so help was needed but dhr was efficient, asked for help as needed and was funny.Also love that I've had an account here for years and this has my first time ive ever had to go there
