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January 2024 by Wilma F.
I bought a very expensive sofa from them! Within a year 1/2 the cushion began droop and wrinkle The cushion are not detachable so it would make it very difficult to replace the cushion. The manufacture and Bachman try to say it was because of wear and tear 1 my husband and I are senior citizens and live alone so how much wear and tear can two people do? 2 my prior sofa which I got at Colderes furniture store lasted me 15 years and I never had any problems with the cushions! The bottom line is Bachman sold us a poor quality sofa at a very expensive price and now they refuse to take responsibility and fix the problem unless if we pay for it! Please save your money and shop at a store with integrity
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October 2023 by Tom Higgins
Had a great experience while visiting. Very friendly staff. Plenty of fun stuff to look at and try out. Would recommend to anyone looking for unique custom furniture.
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October 2023 by Lauren Doss
Joe was completely amazing to work with. He has beautiful ideas, an artist's eye, and a collaborative air that made it easy to take our own vague ideas and turn them into a cohesive and sophisticated collection. So excited. Can't wait to furnish the rest of my house!
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October 2023 by Grace Masanz
Joe is INCREDIBLE! I love my new furniture & his customer service was on point! Would highly recommend to ANYONE!
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October 2023 by Rachel Pizzino
The best service, delivery and communication to finish off my brand new kitchen and dining.
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September 2023 by Tim Brasher
My experience with Bachman Furniture has been so unpleasant that I feel compelled to share my frustrating customer experience with others in hopes that can make a more informed decision and hopefully not endure the same.Show room environment, variety of styles, and materials to choose from appeared to fit what we were looking for. Placed our order, 50% down payment, in early FEB 2023, was informed delivery date would be early June. Bachman's tracking of our order status has been non-existent, after much follow up on my behalf, we are two days away from September, and we are now being informed our order will not be completed until sometime in NOV, which if true will be over 9 months from time of order.I have tried resolving this with reps to cancel my order only to be denied. I have visited the store, requested to speak with the store owner, who I was told present in the building, but they could not make time to speak with me to understand our situation.I found lots or reviews on other sites that reflect similar experiences over the past several years. I would recommend avoiding Bachman Furniture all together, and take your business elsewhere.
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August 2023 by Anne Stearns
Furniture is beautiful in the showroom, but unfortunately they lie to make their sales and then do not stand by their products or their lies. It's been a very disappointing experience and I would not recommend Bachman to anyone.
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April 2023 by Maisie Da Boss
We bought a bed & nightstands, before they moved the location. We negotiated & got a GREAT deal. Now that the store is in a different location, the prices seem to be OUTRAGEOUS! I mean, don't get me wrong, their furniture is AMAZING quality, but I can't justify spending anywhere from $4000-$8000. Plus, the people that work there now are only there to make a sale. They don't help you unless your DEFINITELY GOING TO BUY, which is crazy. I can recommend the quality of their furniture, but can NEVER recommend the ABSOLUTELY ABSURD PRICING. Good luck!!!
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October 2022 by Gabe Watt
We went and bought what we hoped would be our last sofa ever. What we got was a defective $6900. sofa that Bachmans nor the manufacturer will stand behind. Bachmans does not call back when they say they will, I have had to initiate all but 1 phone conversation, asked to speak to Mr. Bachman but no call from him either. This has become one of the worst customer service experiences we have encountered in 25 years. We are willing to settle for a in store credit to pick out another sofa from a differant manufacturer. But it seems that we may need to go a different route to get this resolved. Bachmans won't even let us know who the actual manufacturer is..saw lable inside that said made in china...interesting... Pictures of quality after 5 days in our home.
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October 2022 by virginia nemmers
Miranda researched to find the fabric and.color I really wanted for my new sofa. It looks great! Fun store!
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October 2022 by Linda Laabs
Very happy I went to Bachman and met Miranda to help me with my projects. I am also very pleased with the quality of the furniture.
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September 2022 by Gabe W.
We went and bought what we hoped would be our last sofa ever. What we got was a defective 6900. sofa that Bachmans nor the manufacturer will stand behind. Bachmans does not call back when they say they will, I have had to initiate all but 1 phone conversation, asked to speak to Mr. Bachman but no call from him either. This has become one of the worst customer service experiences we have encountered in 25 years. We are willing to settle for a in store credit to pick out another sofa from a differant manufacturer. But it seems that we may need to go a different route to get this resolved.
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August 2022 by Zenia S.
I am pretty easy going and not one to write bad reviews, but I was very disappointed with management, very deceitful and lied. Ordered 3 leather sofas. All of them had defects. 2 leather sofas I let them come and repair in my home after it was delivered because they wound not reorder them. The leg on one of the sofa was defected and placed wrong during manufacturing. And the 2nd sofa had a tear in the back. The repair on the tear on the 2nd sofa you can tell it was glued over and looks bad. The third leather sofa which I waited 8 months for came later and also had a tear on the back; I did not accept the delivery and requested my money back for the third sofa. I paid a lot of money for the third leather sofa. Management knew about the tear, but decided to hide it from me and delivered the sofa anyway and told their delivery men that I was okay with the tear. Management was hoping I wouldn't see it, how deceitful. Now they are saying I cannot refund or return because they have the right to repair. When you buy something new, you expect it to be new and free from damage, especially free of tears in the leather furniture. I already accepted 2 furnitures that were damaged. I don't expect all of them to have damage. Management said I would need to speak to the owner. When I asked them to connect me with the owner, they refused. Be aware when buying from here. I can understand that a company may not have control of defects or damage from manufacturer, but having to deal with dishonesty is really disappointing and frustrating. We have bought furniture from many places for our homes. By far this is the worse. Please look over all the term and conditions before buying from here. Management does not care about Loyal Customer satisfaction. Hopefully they let the owner know about my concerns and hopefully I hear from the owner as they promised initially so I can voice my concerns. I would give management 0 star.
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April 2022 by Monica Morrissey
We shopped many of the "popular" furniture stores, mostly chains, to find new living room furniture. It was difficult to pinpoint the right style for our arts and crafts bungalow with a more transitional/modern feel. When we did find something we liked, it seemed overpriced and poor quality. Then we happened upon Bachman's. They have some very unique pieces and the QUALITY was evident. We found the perfect leather sectional to anchor our long and narrow living room space. Londyn was beyond helpful with selecting the right style, color and grade of leather. We can't wait to see the finished product. We will definitely return to Bachman's for future furniture needs!
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March 2022 by raquel engelke
Exceptional, personal buying experience. Just ordered another recliner, we love the first one so much. Top notch quality, gorgeous options and the best customer service around. We won’t buy furniture anywhere else from here on out. Beats out the big box, dime a dozen, cheaply made furniture every time. Highly recommend a visit if you’re looking for beautifully crafted furniture that is built to last.
