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August 2024 by Sheka J
1000% irritated with them and I haven't even been here over 2 weeks!! For one they barley answer the phone, u have to constantly leave voicemails and wait for someone to call you back which takes them forever. Than you have to wait for them to email the property manager who clearly is too busy and unconcerned with his property! I specifically requested and paid for a unit with electricity. It has been over 5 days that I have asked someone to fix the outlets in my unit and no one has called me back. The move-in process was fairly easy they took my money no problem very fast and very responsively! At the time of the move-in I also informed the agent that the area around my unit was filthy! He told me that he will have the maintenance come clean it up the next day. That was not done and still has not been done. I had to take my time and supplies clean it myself! I can not get any work done with an outlet so they are costing me money, on top of that I requested a manager call back for those issues and also to contact me about overpayment. When I mentioned to the agent about being overcharged she begins talking off the wall saying I moved in at a discounted rate and their goal is to raise the rent until it gets to the actual unit price. I re explained that I moved in at a certain amount and should of paid that amount NOTHING MORE! she begins to say that I have to prepay for a yr to lock in a rent price with no increase, at this point I just requested a manager because it is very clear they can only assist with taking ur money(Again I STILL HAVENT RECEIVED A CALL!!!! So now it 5hrs later and calling for a follow up, the agent is telling me there is no notes about my request or outlet issue and I have to rexplain everything,and wait for them to email the property manager AGAIN, WHICH IS WHAT THE PREVIOUS AGENT CLAIMED TO DO BUT THERE WAS NO RECOED OF THAT so now I'm furious and the agent hangs up on me as if she didn't already have an attitude.
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May 2024 by Tina Isenring
We have had our car here for 25 years we didn't have any theft or problems well kept, good lighting , brand new doors on lockers. Great safe place to store your car or other stuff
I would recommend them to all my friends and family
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April 2024 by Your Interests
Loved storing my vehicle at StorSafe.
Very nice secure surveiled storage facility.
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December 2023 by Darryl Wilbon
No issues …smooth
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October 2023 by Angela Douglas-jackson
I was very pleased with the overall customer service and care I received from the gentleman who helped me. He was very professional, patient, and customer focused. His shift ended at 2pm and he stayed in contact with me until I was settled. It was very refreshing to know that professional, customer service representatives still exist. Thank you so much for your patience and customer support.
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October 2023 by Ariez J
I was very pleased with the overall customer service and care I received from the gentleman who helped me. He was very professional, patient, and customer focused. His shift ended at 2pm and he stayed in contact with me until I was settled. It was very refreshing to know that professional, customer service representatives still exist. Thank you so much for your patience and customer support.
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October 2023 by joe dash
This place is the worst they gave me an email twice that you couldn't sign they gave me a temporary gate code to get in, after the bad emails, and the gate code wouldn't work either confirmed the gate code with them still wouldn't work finally asked for a refund and they said they have to have a manager call me and give me a refund. Really? if you need storage go to extra space do not rent from these peopleThey even lied and said they would escalate the matter still no phone call about my refund now I have to dispute this with my credit card company they have the worst service ever at storsafeThe least they could have done was apologize for the inconvenience and give me my money back.
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August 2023 by Luis Vasquez
I've had a storage there for over 3 years never had a problem
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April 2023 by Positive Sammy
Tyrone and Olivia went above and beyond to assist our company when we needed help. We appreciate your OUTSTANDING CUSTOMER SERVICE! THANK YOU!-A&B Transportation
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April 2023 by Williams Richard
Olivia Love Was on time very knowledgeable about this storage unit and very pleasant and respectful thank for your service
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April 2023 by Lavelle Bohannon
Marc was very helpful have great communication service helpful ask questions I need to as very friendly in have excellent services to provide great customer service
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January 2023 by Crystal Kearbey
EDIT:After connecting with the district manager, we compromised and are both satisfied with the outcome. I will receive a partial refund and they have access to the unit.I will no longer be charged going forward. This is acceptable. I appreciate the professionalism from Mark and Olivia.I vacated my unit in November and they keep charging me. Going to file fraud with my bank. Numerous calls with no call back.Despicable. Terrible business!
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January 2023 by Bob Kops
Ms Biles was awesome. Friendly, fast, and made sure my move in was perfect. Great employee!
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December 2022 by Pal Brown
Olivia was very helpful awesome employee.
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May 2022 by Chet Elliott
Friendly staff easy to find.
