Absolutely terrible customer service, Anne was no help what so every. I was sold a defective water unit that has burnt me and is freezing cold. No in between. They refuse to stand behind their junk products. Don’t recommend to anyone
December 2023
AWFUL experience, would not recommend and will never purchase again. Had our water heater just over a year and began leaking due to faulty weld. AO Smith will not reimburse the $400 labor fee incurred for the replacement. Super disappointed.
July 2023
Horrible horrible customer service. Tried all day to reach someone for help…we have a gas leak on a brand new hot water heater and cannot get helpUpdate…used the wrong phone number…once we found the correct phone number we were able to get assistance.
