What a disappointing performance from AO Smith. My hot water heater rusted, top and bottom, in just five years. I can’t imagine a company this size not backing their products and reputation. I wish I was able to upload pictures to this review.
March 2024
My water was replaced in October. The water heater was making noise after cool down. I picked up a new replacement. Customer service told me if I used their warranty center the labor and install was covered completely. The warranty center told me it would be $599 to reinstall.
January 2024
Absolutely terrible customer service, Anne was no help what so every. I was sold a defective water unit that has burnt me and is freezing cold. No in between. They refuse to stand behind their junk products. Don’t recommend to anyone
